|"Really friendly and helpful staff"||(in 56 reviews)|
|"Staff was very attentive and friendly!"||(in 3 reviews)|
|"Room service was impeccable."||(in 16 reviews)|
|"There was no free wifi."||(in 2 reviews)|
|"The expresso machine in the room."||(in 2 reviews)|
|"Restaurant food was not great."||(in 3 reviews)|
Customer service was over the top
Location is not good - no local character. Pretentious - with no good reason.
We have found our dream hotel!
The Ritz-Carlton is what we dreamed all our previous hotels would have been. The staff, facility, rooms, food, location, and atmosphere could not be improved. In addition to a beautiful property with excellent customer service, the Ritz-Carlton is literally steps from the Pentagon City Metro station. They treated my children like kings and made our stay well worth the price. The search for lodging in the Washington D.C. area has ended. We will never stay anywhere else again!
I cannot say I did not like anything. Even the small logistical issues we had, that come with children, were fixed above and beyond expectations. The staff over-compensated for any issue that arose during our stay. Others should learn from the Ritz-Carlton model.
Public spaces are lux, rooms are economy
Free early check-in. Quiet room.
No free wifi. Drab view from room.
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
Very quiet, no outside noise what so ever despite the location.
Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
Everything! Service excellent, great atmosphere and convenient to all local area
As the only Mobil Four Star luxury hotel in the city, The Ritz-Carlton, Pentagon City offers a hotel experience that beautifully blends modern luxury and traditional touches. Here guests can enjoy easy access to Washington D.C.'s iconic landmarks, monuments, museums and historical attractions. Exploration is easy, with the Pentagon City Metro located just outside the hotel and only two stops from downtown Washington DC and Reagan Washington National Airport. The lobby invites guests to relax in a cozy setting after a day of sightseeing. Try one of our hand-crafted cocktails in front our glowing fireplace at fyve or join us for our legendary afternoon tea on Saturdays and Sundays.
based on 284 reviews
Policies vary by room type and provider.
Guests with existing The Ritz-Carlton Pentagon City reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Ritz-Carlton Pentagon City for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Ritz-Carlton Pentagon City is located at 1250 South Hayes Street, 1 km from the center of Arlington. DEA Museum is the closest landmark to The Ritz-Carlton Pentagon City.
Check-in time is 16:00 and check-out time is 11:00 at The Ritz-Carlton Pentagon City.
No, The Ritz-Carlton Pentagon City does not offer free Wi-Fi.
No, The Ritz-Carlton Pentagon City does not offer free parking.
No, The Ritz-Carlton Pentagon City does not offer free airport shuttle service.
The Ritz-Carlton Pentagon City is 2.3 km from Washington Reagan-National.
No, pets are not allowed at The Ritz-Carlton Pentagon City.
No, The Ritz-Carlton Pentagon City does not have a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.