Country Inn & Suites Austin-University

Gross

There was roaches in my room!

The roaches in my room

Old and Smelly

The room itself was OK.

I thought I was getting a great deal on a hotel in Austin. Unfortunately, it was not in a nice part of town, heavy traffic and I did not get the feeling that my vehicle, possessions, and persons would be safe. Staff was nice, the young lady at the desk promptly put her headphones back in her ears when she was done with me. I don't know how old the hotel is, but immediately upon walking in we were hit with a humid, foul odor. The hallways of the hotel were hot and humid, as if there was no working air conditioning - for quite some time. The carpet in the hallway is stained, frayed, and coming apart at the seams. The elevator also has no fresh air, and displayed some colorful language graffitied and scratched into the interior. We held our breath in the elevator due to the awful smell. I should have known that the low price would attract the party crowd; we could hear people running and having a good time, after midnight. When I locked up for the night, I noticed that the security bar was so loose, the plate and screws could not be salvaged because their holes were stripped. We stayed the night, and left the next morning, even though my entire paid stay was nonrefundable. Upon checkout, the girl at the front desk said I was "good." I asked her for a final receipt and that's when she said that her computer system was down, and that when it came back up she would email my receipt to me. I never received the email. Like I mentioned before, the room was ok. It was clean and comfortable, and the bathroom was clean as well. If it weren't for the bad smell, we probably would have stayed.

Check-in was easy and location in Austin was central to our activities. I felt like it was a good value. The book lending library is a great idea, and if I'd had young children with me would have been a bigger asset. The breakfast was good, with plenty of variety. The hot foods (eggs, bacon, sausage, etc.) were hot and fresh.

Even though we had a non-smoking room, the room smelled heavily of smoke from others in the hotel smoking. The elevator smelled of marijuana. The eating area was crowded at breakfast and we sat at an 8' table with folding chairs in a poorly lit area next to some boxes, etc. piled up against the wall. Since we did not book directly through the hotel, we were told our room could not be changed when we were given a room that faced the interstate.

The room itself was nice and had a nice little kitchenette

It smelt very strange. Not to the point of being disgusting, but something was not quite right.