Mandarin Oriental, Lago di Como

Health and safety

• Daily housekeeping
• Contactless check-in/check-out
• Physical distancing in dining areas
• Physical distancing rules
• Process in place to check health of guests
• CCTV in common areas
• CCTV outside property
• Hand sanitizer in guest accommodation and key areas
• Use of cleaning chemicals that are effective against coronavirus
• 24-hour security
• Guest accommodation is disinfected between stays
• All plates, cutlery, glasses and other tableware have been sanitized
• Guests can opt-out of accommodation cleaning
• Staff follow all safety protocols as directed by local authorities
• Disinfection of high-touch surfaces
• First-aid kit
• Enhanced cleaning
• Safe

Services and conveniences

• Business center
• Car rental
• Wake-up service
• Concierge service
• Currency exchange on-site
• Hammam (Turkish bath)
• Meeting/Banquet facilities
• Room service
• Tour desk
• Key card access
• Express check-out
• Private check-in/check-out
• 24hr front desk
• Wedding services
• Ticket service
• Safety deposit box
• Bottle of water

General

• Family rooms
• Garden view
• Hardwood or parquet floors
• Interconnected room(s) available
• Lake view
• Lockers
• Pool view
• Storage available
• Fireplace
• Seating area
• Slippers
• Sofa
• Soundproof rooms
• Soundproofing
• Telephone

Basics

• Wi-Fi available in all areas
• Internet
• Fire extinguisher
• Free toiletries
• Smoke alarms
• Heating
• Air-conditioned
• Free Wi-Fi
• Linens
• Towels
• Shampoo
• Body soap
• Trash cans
• Conditioner

Pool and spa

• Heated pool
• Spa
• Hot tub
• Indoor pool
• Outdoor pool
• Pool towels
• Pool with a view
• Steam room
• Private pool
• Spa and wellness center
• Massage
• Pool bar
• Sauna

Bathroom

• Hairdryer
• Open-air bath
• Bathrobe
• Private bathroom
• Shower
• Shower cap
• Additional bathroom
• Additional toilet
• Bathtub
• Bidet
• Spa bath
• Toilet
• Toilet paper

Accessibility and suitability

• Multi-lingual staff
• Hypoallergenic
• No smoking
• Designated smoking area
• Private entrance
• Pets allowed on request. Charges may apply.
• Increased accessibility
• Elevator
• Accessible by elevator
• Allergy-free room
• Upper floors accessible by elevator
• Upper floors accessible by stairs

Kitchen

• Electric kettle
• Kitchen
• Kitchenette
• Dishwasher
• Stovetop
• Tea/coffee maker
• Kettle
• Refrigerator
• Coffee machine
• Dining area

Dining

• Breakfast included
• Special diet menus (on request)
• Restaurant
• Bar/Lounge
• Food can be delivered to guest accommodation
• Coffee shop
• Minibar
• Snack bar
• Breakfast in the room
• Dining table

Things to do

• Bicycle rental
• Fishing
• Board games/puzzles
• Game room
• Canoeing
• Cooking classes
• Beauty salon
• Hiking

Media and entertainment

• Flat-screen TV
• Cable or satellite TV
• Pay-per-view channels
• Radio
• Shared lounge/TV area
• TV

Parking and transportation

• Free parking
• Shuttle service (additional charge)
• Private parking
• Airport shuttle
• Valet parking

Outdoor

• Outdoor dining area
• Outdoor furniture
• Garden
• Terrace/Patio
• Balcony

Bedroom

• Feather pillow
• Socket near the bed
• Sofa bed
• Clothes rack
• Wardrobe or closet

Family friendly

• Babysitting or child care
• Cribs available
• Kids meals
• Complimentary breakfast
• Baby safety gates

Laundry

• Laundry facilities
• Ironing service
• Laundry service
• Pants press

Workspace

• Fax/photocopying
• Desk

Fitness

• Fitness center