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Everything was good, but there was a delay of about an hour

I liked it as a half empty flight, I didn't like to wait 5 hours to fly which wasn't my fault.

Food was horrible! Inedible sandwiches by a supposed star chef, Assaf Granit. I was dead hungry the entire flight but couldn't possibly stuff that awful sandwich down my throat,

El AL has vastly improved its overall experince in the last several years. Nicer place, nicer flight attendants, food, comfort etc

Poor food service, a microwave heated sandwich and 300ml water bottle for a coach 4 hours flight ticket. Entertainment only by streaming to your device if you got something more than a small phone screen. On the positive side - on time arrivel.

The food is horrible!! The staff not smiling and looks that they don’t want to work

Remind me not to fly (eat) at passover with Israeli cartiers. Came out of the aircraft with an incredible neck pain. Crew and entertainment were good.

Great entertainment system. The crew was somewhat helpful, but ignored the calls completely. Also all the isle seats were taken by the time of check-in and we had to squeeze a family of 5 on middle seats in 3 rows - awfully inconvenient to fetch nappies, take kids to the toilet or fetch water. Seat spacing was ok and the missile defence system of ElAl planes is unmatched.

Window seats on the 737 are tight and narrow. Staff was good.

the luggage was delayed to the point i missed my next flight hich was an hour after arrival not good at all

I miss my flight due to boarding pass won’t load up

Flight schedule was modified and the final departure time delayed.

Big delay because of the weather but communication not so good. Boarding already late (due to tight schedule on Wizz side). When you get in you are hurried every second even if you still need a few seconds to arrange your bags. Food far away from how it looks in the catalogue and right on row 8 already out of chocolate although you are supposed to receive one for a menu. No replacement was offered.

The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.

Check in took very long. All three priority agents left for lunch or something and the line did not move.

Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !

A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT

Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate

Sempre in ritardo, bagni sporchi e sedili sporchi con le briciole

Wizzair is a mess, don’t trust them, all flights are delayed, nothing is secure with them, they are the poorest of all companies.

They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..

Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.

Well Is extra charge for everything and other companies include that and the price.

Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.

Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board

easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.

I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.

Not great! Rude staff in London and the worse baggage reclaim I’ve ever seen. Great staff in flight but doubt I’ll fly with them again

You booked my 7 year old son to sit on his own without his mum and dad in s separate row between two unfriendly adult strangers. The plane was disgusting and dirty, aisles and everywhere sticky. The lounge waiting area was filthy carpet and had insufficient seats so we had to sit on it to wait for 35 minutes and my 7 year old sone played on this filthy lounge carpet. The outside of the plane appeared clean. The pilot was helpful with the route and what to expect weather etc.

As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for

The system of checkin by online only not good at all.. Because not everyone knows how to to do it and when the people go the airport without checking online it charge him, this really unfair 55 Euro this too much for nothing.. Thanks

The worst low cost airline in the world! It’s absolutely the poorest costumer service and my worst experience!

Terrible experince. The flight was delayed for 4 hours and we had to sit in the plane for 30 minutes without AC. At least they shouod have given us complimentary bottles of water but no one had to buy them.

The worst experience ever, really. First we had booked a flight at noon with about 6 months in advance. A month before the flight they cancelled it and rescheduled us on a flight a 21:00 hs which would ruin our day completely. Nevertheless, we had no option but to accept as any other option was economically unviable with so short notice. We arrived on time as requested to the airpor. Actually arrived 3 hours earlier. We waited there and it started to be delayed a few minutes, then an hour and a half and so son. Flight ended up boarding at 23:15. Once the doors were closed, the captain announced 1:30 more hours delay to start our trip. Also, as per “international rules” they said they couldn’t offer water or anything alike. After about 30 minutes, and against those rules, they started SELLING WATER BOTTLES FOR 3€ each. 500ml bottles. Flight departed at about 01:44 am and after a go around in Bergamo because he was at about 700 feet AGL and still not stable, the pilot performed a go around, landing at the same runway minutes later. Crew, both pilots and flight attendants, were professional and I told them I feel sorry for them having to deal with this everyday as it’s not their fault, but they’re the visible side of the airline to the passengers. Bags arrived promptly but we took our Uber at 03:55 am. Ryanair, never again! (It could be their slogan, but it’s probably too good for them).

Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating

It got us their! Delays Delays delayed, flight got in well after specified time, rental car firms shut at 11pm!!!! So from £300 for car to £689.. thank you Ryanair....

The woman at the check-in counter was the rudest woman I have ever encountered. She misspoke, yelled at us and then when she realized she made an error, lied instead of apologizing. I won’t be flying this airline again and that woman should definitely consider a new career.

Cardiff is a great airport but they pen you in at a gate way too small for passenger numbers. Called to the gate too soon and air conditioning was not in operation despite the heat. Cardiff should do better as a small relatively quiet regional airport.

Good, everything went straight forward and on time, I am satisfied

This was the worst flight experience I’ve had in my entire life. The flight was delayed by four hours, there was no one to ask questions of or get updates from. I had the Ryanair app which showed a later delay than the departure board in the airport, and a different gate, and there was no one who could even tell me, which was the correct gate or time. Then, when we arrived at our destination, it took an hour for the bags to come off.

Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.

I liked nothing. Communication to passengers was poor to non-existent. No sense of urgency in providing information from gate changes, baggage drops, and cancelled flights (which happened with no assistance available). This airline is a joke.

OK flight. However, left my smartphone in the seat pocket by mistake, and ITA staff were able to retrieve it and bring it to the departure desk for the next flight. I was so happy and thankful that they were able to get my phone back!

Flying Economy I’m not expecting to have Michelin star food but there’s too much salt and not enough veggies in the main meal. Also there should be more seat room

I get it…Economy sucks but on a 13 hour flight all seats should have legroom and go back more than 110 degrees

Old flight. very smaller seats. screen small.. food was mediocre

We booked months in advance, but were told at the airport we are on standby because the airline overbooked the flight. We finally (family of 5) got our boarding passes and had to run through the huge airport to get on the flight. The plane then had an electrical issue and we sat on the tarmac for another 2 hours before we even started our 12 hour flight. Our luggage did not make it, but was delivered to our destination the next evening after we landed. I would not fly this airline again.

This was a typical hour-long flight. Not much leg room, no entertainment and no food.

I’m a nervous flyer so I was happy that we experienced barely any turbulence. I was also lucky and had a whole row in Economy to myself. I’m on the shorter side so leg room wasn’t an issue for me. It could be for someone who is taller than 5’7”.. The food was ok, but again I was in Economy so I wasn’t expecting Michelin star quality food. Entertainment was ok. Wish there were more television options. Overall I would book on ITA again

the flight from Palermo to Rome to SFO is better than the flight we come although the get-off time is still 20 min late.