Traveler reviews
Overall rating
7.0
Good
Based on 3,275 reviews
Boarding
7.2
Comfort
6.8
Crew
7.8
Entertainment
6.2
Food
6.7
Find cheap flights on EL AL
Round-trip
Economy
EL AL information
| IATA Code | LY |
|---|---|
| Routes | 120 |
| Top route | New York John F Kennedy Intl to Tel Aviv Ben Gurion Intl |
| Airports served | 61 |
| Top airport | Tel Aviv Ben Gurion Intl |
EL AL traveller reviews
Pros
"The crew was friendly ."
(in 416 reviews)
"Good service and a pleasant flight"
(in 146 reviews)
"Nice crew, good food"
(in 164 reviews)
Cons
"Old airplane with no wifi."
(in 60 reviews)
"Very old aircraft, no TV screen."
(in 22 reviews)
"No frills, decent leg room."
(in 34 reviews)
Recent reviews
Traveler rating
259
243
230
169
119
Find reviews that mention:
al
leg room
low cost
old plane
food was good
good service
crew was great
delay of two hours
flight was late
tv screen
took four hours
flight entertainment
bad service
seats were very uncomfortable
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10.0
Cons: No issues-very clean cabin and bathrooms. Professional team!
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10.0
Cons: The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!
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10.0
Pros: ש
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8.0
Cons: The back of the plane was very hot.
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8.6
Cons: a little more leg room
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7.6
Pros: Very helpful crew. Cabin felt brand new. Good food for economy.
Cons: Seat was difficult to get comfortable in. Seatback was broken. USB plug in seatback was broken. Double-prong headphone jack made using my noise cancelling ones a challenge.
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7.6
Pros: The plain... excellent, new and flight friendly
Cons: The comfort
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7.0
Cons: More organized boarding. Better service in flight. The flight attendants didn’t come around accept for meals. No water offered and no snacks in the galley as other airlines offer.
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10.0
Pros: Amazing and loveable crew, on time and very safe
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9.0
Pros: I was upgraded to economy plus at no charge As there were empty seats
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9.6
Cons: No hard liquor. Only wine
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10.0
Cons: meets expectations
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4.3
Cons: Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful.
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10.0
Cons: Excellent flight.
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6.0
Pros: Nothing was amazing on this flight
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4.3
Leg Cramps and Lost Luggage
Pros: El Al flightcrew was courteous and friendly, and the aircraft was new.
Cons: Horrible leg room, poor seat comfort, poor entertainment choices, food and drink service was inconsistent. El Al airline lost not one but BOTH of my checked bags, and the number they gave me to call to open a baggage claim had no answer and a full voice mail box. I will never fly El Al again no matter how cheap.
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8.0
Pros: Everything was excellent but not enough legroom. That is all airlines. Not just El Al. Unfortunate that a 6'1" man has to be punished for being tall.
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5.6
Pros: The service and the smiles of the team. Very professional pilot.
Cons: The food...very bad.
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5.6
Cons: Service and amenities very poor.
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5.0
Cons: The seats were completely uncomfortable. The entertainment and the service were good. The sandwich is horrible.
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7.0
Pros: I did early check in and got through in 15 minutes including security
Cons: No movies
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10.0
Pros: Crew was great. Plane was clean
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10.0
Pros: Very nice crew flight all was amazing
Cons: Nothing
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6.3
Pros: Nice movie. Tasty salad meal. Crew was professional.
Cons: Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers.
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9.0
Pros: Seats had enough leg room compared to the normally moved close together seats on El AL planes.
Cons: No hot drinks or any drinks were served other than a small water bottle.
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9.0
Cons: The boarding process is somewhat unorganized.
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7.3
Pros: Professional security and interviewers, best in the world.
Cons: Dated entertainment systems, few choices for films. Earlier food service is better for a late flight.
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8.3
Pros: Yes crew was amazing and bathrooms remained clean for entire flight
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10.0
Pros: yes
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8.6
Pros: Great crew. Great food.
Cons: Seats were ok, could be better.
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6.0
Pros: Amazing knew, service poor food, seat uncomfortable
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7.3
Pros: On time!
Cons: Food!!
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8.0
Pros: The crew was great!
Cons: They have channels on the tv instead of VOD. Pretty old. Also the blankets were dirty.
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4.0
Cons: Not comfatable very basic food
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7.3
Pros: The crew was friendly
Cons: When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good.
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3.6
Pros: The entertainment and that’s it
Cons: The flight was late for an hour and it’s not the first time with el al
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9.0
Cons: Business class on the dream liner is great
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6.3
Cons: It was delayed on 4 hours.
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9.5
Pros: The crew was amazing
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6.6
Pros: Service is good and landing on time.
Cons: BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!
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8.0
Pros: Good service
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10.0
Pros: almost eveything
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6.0
Pros: All
Cons: Alll
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9.6
Cons: none
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4.6
Cons: Get more check on agents. Be more efficient with the upgrade bid eponse. Don’t be late!
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5.0
Cons: Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious.
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8.0
Pros: Pleasant crew. Comfortable seats Very nice food. Premium economy definitely worth it.
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9.3
Pros: yes
Cons: non
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7.3
Pros: The crew was nice and it wasn't a full flight so we had room.
Cons: The food wasn't very good and the headphones were a bit uncomfortable
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10.0
Pros: 777 & entertainment
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5.0
Pros: Nice crow
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9.3
Cons: Please be advised that on the ELAL flights there are additional security conducted, and only when I’ve got to the head of the line to board, I’ve been told I need to go through it, and I’ve been addressed aside to their personnel to do so. They should announce that to be cleared to all passengers
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10.0
Cons: Smooth, accurate and very enjoyable.
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2.0
Cons: Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection.
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4.3
Pros: The application for entertainment was good
Cons: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!
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8.6
Pros: Great crew! Nice new plane
Cons: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!
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2.6
Cons: Bad service, no drinks offered, hardly any food offered, many kids running in the hallways
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10.0
Pros: i really slept well. comfortable seat
Cons: getting luggage out faster
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7.3
Cons: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.
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10.0
Pros: Yes
Cons: It eas perfect
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Flight status
EL AL route map
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- Rome Fiumicino Airport (FCO)
- Milan Malpensa Airport (MXP)
- Barcelona-El Prat Airport (BCN)
- Bucharest Otopeni Intl Airport (OTP)
- Madrid Barajas Airport (MAD)
- Newark Airport (EWR)
- Berlin Schönefeld Airport (SXF)
- Moscow Domodedovo Airport (DME)
- Budapest Ferenc Liszt Intl Airport (BUD)
- London Heathrow Airport (LHR)
- Václav Havel Prague Airport (PRG)
- Zurich Airport (ZRH)
EL AL contact information
- LY IATA Code
- 972 3 9771111 Call
- elal.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.