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We purchased extra legroom seats for both legs of flight through budget air. Seats were not honored by emirates. Had to spend frustrating hour to get seats we paid for on first leg to Dubai. Second leg to Jakarta were denied and had to sit in middle seat. Had to spend hour on phone yesterday to try to get refund. We’re told needed to send copies of boarding passes of which already threw away first leg boarding pass. Very very frustrating. This happened as well one year ago with emirates.

You can improve in many ways First the crew in general is good, but needs to work with passion to their works not like robots Second, collecting the ear headphones long time before landing is strange The crew should deal with the passengers with respect and descent way not like giving orders

Service standards are really poor - snooty staff

Food was sub par

Good could have been better. Emirates used to have really good food and lately it’s been sub par

Dirty plane. Urine on floor of lavatories, food was not cleaned from previous leg of flight prior to boarding, lavatories only cleaned once inflight. Boarded by group number, but did not inform passengers in terminal. So standing in line for ~40min.

Some how there was a miscommunication between JetBlue and kayak because my flight was canceled with JetBlue through kayak. I would not have know my flight was canceled unless I had called to verify exactly when my flight was. There was poor communication between kayak and JetBlue and I will never book with neither company every again.

I never got to take my flight because kayak constantly changed my flight, sometimes without telling me. I finally called to verify exactly when my flight was scheduled, only to be told my flight was canceled all together. I had less than a month before I was supposed to leave and I was told it would take 20 business days to receive a refund. So I never got to take my trip to Dubai. Kayak is horrible with lousy customer service and I will never book another trip with them every again.

Check in and check out procedures Check in and onboarding was delayed by interval of 15 minutes .. total delayed by 90 minutes Bags took more than 2 hours to come out at Bali airport .. a very big wait after a 30 hour flight Bags were delayed for a very big crowd … 2 flights came in and their passengers were out sooner than ours

Food was cold and not great. Please improve.

They transfer passengers by bus in dubai don't put the plane on gate, thats not good very hectic and so many security checks. I Prefer direct flight to usa in future. Checking in crew in india need training. Send us separate email, clerarly mentioning about carry on changes when traveling from india to usa. Or It shd be same as going from usa to india.

Everything could be better