IATA Code | LH |
---|---|
Routes | 629 |
Top route | Berlin Brandenburg to Frankfurt am Main |
Airports served | 206 |
Top airport | Frankfurt am Main |
The crew is great. The seats were a bit small and there isn’t the ability to watch personalized programming like on the United planes.
The seats were very cramped and very uncomfortable.
Lufthansa canceled a segment of my 3-leg journey. After waiting (no exageration) 5 hours for a Lufthansa agent to come onto chat, they informed ne that only a travel agent could work with them to find a replacement itinerary...then they disconnected the chat. Next day, email notified me that they had fixed my itinerary by providing a train voucher, and recommended that I "select a train that gets me to Munich with enough time to check for my next connection". By the time we did baggage pickup, customs, and passport control, that non-existent train would have to travel 1,000km/hr to make that happen. ... and oh yes, only a travel agent could work with them try to find a later connection for me, AND I'd have to pay the difference between my advance-booked fare and a last-minute fare. So I paid for a second set of tickets.
Excellent
Nothing amazing for sure
I was expecting more from them. Decent food at the start—with no choice of options. At the end of the flight they almost sprinted down the aisles. Movies were not great. No place to get up and stretch your legs since they closed off so much of the back end of the plane. I have never seen that. My flights with Qatar were much better in comparison.
No delays Better food Nicer staff
No delays Better food Nicer staff
My flight was canceled!!
My flight was canceled!!
Flight delayed. Bags lost. Flight attendant never coming by when light on. No WiFi or power outlet onboard.
Friendly crew.
It was the long delay and standing that was tiring. Then the rushing around to catch the connecting flights was exhausting for everyone I am sure. Airport was crowded. The crew didn't update us on our connecting flights while we were stuck waiting for the bus to take us to the terminal, which caused more anxiety.
Canceled the flight and rebooked without telling me
Planing and deplaning both involved crowded buses to the plane and steps into and out of the plane. Thankfully it was not raining. Also lack of security personnel made security lines long and unfriendly TSA workers especially in Heathrow made it unpleasant. Finally one bag never Meade it into the plane and is still I in England. Overall United is not a good airline. We had bought tickets from Lufthansa had I know they were partners and we would be flying United I would have cheapen a different deal.
Wasn’t able to even take this flight. Got canceled on me the day before I was supposed to leave
They wouldn’t let me board. I had to go to the ticket agent 2 times. They canceled my original flight and rebooked me for the next day. Lost my Luggage
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Delays Needed to board a buss to get to our airplane.
Everything was fine. This time, even though I didn't need it, my seat back reclined.
The food was surprisingly good, and the beverages plentiful. The seat back entertainment screen was super fun. The only problem was that my seat back did not recline, while those around me did. And on a 9+ hour flight where I knew I needed to sleep, really uncomfortable. I was definitely unable to sleep. 🙁
The flight was cancelled at the last minute. It was a big inconvenience especially when you pay a lot for your ticket and plan a vacation and can’t get to it on time.
Lufthansa, scheduled me and took my money, then canceled the flight, rescheduled me on a flight that could not reach its connection with its United Airlines partner. They left me stranded in Chicago both airlines blaming it on the other. Did not provide a hotel voucher, and did not arrange another flight until 24 hours later. Lufthansa and United provided a horrible experience. I will try to avoid flying these airlines at all cost in the future.
Plane delayed and we missed our connecting flight.
Our flight to Frankfurt arrived late, and the flight to Slovenia left early so we missed the connection. We waited for over 6 hours and still only have a slight chance of making the flight the next day at 9am because we have standby tickets.
It was cancelled!
Flight was on time. Newish plane with lots of entertainment on the screen in front of you Crew was very nice to the children we had with us.
No food or entertainment.
The food could have been much better for premium economy and the drinks selections as well. The entertainment lacks abundance. There was nothing to watch for the youngest generation. Only entertainment for the older generations.
Un-embarking in the middle of nowhere (tarmac) and being transported by bus is not very pleasant.
On board Lufthansa flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Lufthansa assistance team will most likely ask you to pay extra for checked luggage.
Lufthansa offers direct flights to 204 cities in 73 different countries. Frankfurt am Main, Berlin, and Hamburg are the most popular cities covered by Lufthansa.
Lufthansa concentrates most of its flight operations in Frankfurt am Main.
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