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Business class - dificult to get out of front facing seat to get to the aisle. No handholds etc. The seat in lay flat position can be a little wider so arms don't get scrunched when laying on back - I am not very big at all. The food tray needs to be able to be adjusted closer to passenger while eating.

Business class. The crew was very responsive and courteous. The lay flat seats were good, but can be slightly (1 or 2 inches) wider. I am not big, but not much space for arms while lying down on back. Getting out of the front facing window seat in business class was not easy - no hand holds or other devices to help stand up from the seat in upright position to get out into the aisle. The food tray sould be able to be brought closer to the passenger while eating. Overall, good, but not as good as in some other airline business class.

I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference

It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service

Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.

Boarding was very good and crew was good , entertainment system and food was not that good .

Horrible immigration experience at ABU DHABI. A lot of mismanagement.

everything was good except the immigration process at Abu Dhabi. There were not instructions on where to go. The assigned gate was closed and there was no place to rest. The immigration queue was long and it took 2 hours to get to the immigration officer. Horrible experience.

Both major veg meals included Paneer - seems like they are limited on vegetarian options to have to serve the same on 2 diff meals. yes these meals incl other items but 2 diff veg options would help.

Associate at Delhi airport was not friendly at all and kept stating that she could not help with seat selection for connecting flight from Abu Dhabi. Even if this is true ?? her continuing to state that this would come at a charge ( just to get a aisle seat) did not help.

Good

Crew was very good , but still Etihad price for extra bags vey expensive.

No proper directions about US immigration/ customs locations and procedures.