|Top route||Barcelona-El Prat to Madrid Barajas|
|Top airport||Madrid Barajas|
Need to improve customer service experience and also onboarding experience
Everything was a nightmare from the long boarding right up until they lost my luggage. Worst flight ever.
This airline didn’t provide anything for us despite it being a 13 hour flight. Only drink included was water (everything else extra), no meals, no snacks, no earbuds, no pillow, and no blanket. Never again!
Buying up to the coach plus is worth it
I flew round trip on “Iberia”. 4 flights and I never took an Iberia plane. They put us on a budget airline transatlantic.
I will not be leveraging Kayak again to book flights or hotels. My experience in trying to get an issue resolved was near impossible as I got bounced around from one company to the next; I called AA, Kayak, Iberia, ChatDeal and nobody was able to help me get checked in on my flight back home. It was only when I got to the AA checkin desk at the airport that they worked for an hour to get me checked in - AA in person customer support was amazing and they were able to correct for all the issues with this Kayak/Chatdeal booking. This booking was a mess - when I went through Kayak - I thought I was booking with British Air - then I got Iberia and AA - Iberia never even picked up the phone or called back - AA couldn't work with us at the onset b/c Iberia was the partner and they didn't have access to their records. Then I called ChatDeal and they told me that Iberia's servers have been down for over a week that's why the non response. Kayak booking with untrusted partners has led to a lost my trust and I will not be returning. However, I will be booking directly with AA again b/c of their customer support was great. Thanks for making such simple checkin processes so v. complex - never in my history with Kayak has this happened before and I will not let it happen again - by just not using you again.
Pay extra for snacks, no water for free. No WIFI working on flight. Better leg room on this flight.
Pay extra for food. Unable to select our own seats. Very limited leg space.
Completely impossible connection- especially with delays. Ticket issue online was a nightmare
Boarding and communication
American Airlines is the worst. Every time I’ve flown with them, there’s constant delays or cancellations. This particular flight was delayed four times
Luggage did not arrive to Budapest.
Ridiculously long check in process. Late leaving. Luggage did not arrive at final destination. This after a delay in 1st half of trip caused us to arrive 14 hours late (the next day) to our destination. Staff refused to let us board our connecting flight even though it was 20+ minutes from taking off, offered no apology, and provided almost no help to resolve our situation other than sending us to the WRONG place to ask for help.
Food service from Madrid to Chicago was exceptionally good. Unfortunately food service when we left from Chicago to Madrid was poor. Huge difference in catering services.
The crew was the most friendly ever! Just made no sense the fact that we couldn’t get the bearding pass on a timely manner due to issues with CDC site, it was caused not by the AA WORKER, she was great, but something wouldn’t work in the system and it took us over an hour till we could get our boarding passes. And makes no sense to us why we couldn’t seat together. There were plenty couples separated and we had to swap seats. It was a long flight so you’d rather sit w a partner. So if there’s anyway to allow us flying coach to pick our seats ahead of time like most airlines that would be wonderful!, this way there wouldn’t be surprises at boarding.
Small plane, but short flight. On time . Could have a bit more organize boarding process since it uses a bus but the rest was fine.
I love Iberia... superior airline
All was fine in regards to my investment
Extremely small , very uncomfortable flight. We didn’t get pre ordered meals or drinks . Staff was pretty rude and extremely unhelpful
You have a law suit coming your way
Overall the flight was fine. The food is not that good, they feed you to much bread.
Very expedite checking in . Good seats.
We were waitlisted for unknown reason. Was resolved a hour later. The supervisor was professional and kind. She kept offering to down grade us to economy. Finally, after we said no, no and no, she miraculously found us seating in Business class. After that it was smooth sailing
My checked baggage (which we had priority boarding for, so that I wouldn't have to check it) is missing somewhere between Tangier > Madrid > Dublin. Not satisfactory.
Unfortunately lost our luggage on return trip. Hopefully we will get it tomorrow.
Pilot was good. Internet is worst ever.
Internet in the plane is terrible:((
There were no individual air control for the seats so there was very little moving air throughout the entire flight. My entertainment system froze for twenty minutes of the flight. The check in process was slow and inefficient. The food was bland.
On board Iberia flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Iberia assistance team will most likely ask you to pay extra for checked luggage.
Iberia offers direct flights to 83 cities in 37 different countries. Madrid, Barcelona, and Lisbon are the most popular cities covered by Iberia.
Iberia concentrates most of its flight operations in Madrid.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Iberia.