|"Superb friendly staff and extrem location."||(in 186 reviews)|
|"Clean, organized, comfortable room!"||(in 153 reviews)|
|"Great staff and comfortable beds."||(in 80 reviews)|
|"No recommendation for the Hotel!"||(in 54 reviews)|
|"No refrigerator in the room."||(in 18 reviews)|
|"Unresponsive/indifferent in-room service."||(in 11 reviews)|
Staff is awful, quite rude.
In general the staff was attentive and effective.
In short, hotel should not be open during renovations. The smell, noises, slow elevator service, terrible plumbing, etc, etc. Their 230 “discounted rate” is a rip-off.
we were not allowed in the hotel
im not sure its a sheraton problem, however your hotel is the one left us on the street. we had a confirmed reservation from KAYAK and when we arrived at your hotel at 10:00 PM we were told no vacancies. there is not much to say, a complementary room would be nice.
It was ok.
There wasn't much included in this stay. The tv only offered basic cable, the WiFi wasn't free, and the jacuzzi was broken. But they had no problem putting a $250 hold on my card. Honestly it was OK but I don't think I'd stay here again. There are a lot hotels in this price range in the same area I'd stay at first.
No cable/movie options, no wifi, $250 hold, broken jacuzzi. Who doesn't offer wifi this day in age? I felt like they were gauging me for every dollar.
No free WiFi
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh
No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
Better Than Expected
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding.
Noisy family next door in the mornings but this was not the hotel's fault.
Kayak screwed me
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay!
The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
Very poor cleaning and parking
The staff in the reception area is corteous and helpful
The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
my relaxing. getaway
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails.
The shower could be bigger but it's workable
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun
Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
Staff and Marie the General Manager just great.
Location; I had business meetings two blocks from the hotel and it is near subway.
The room while nicely appointed and very clean was a small. I wouldn't want to have to share it with another person.
I enjoyed my girlfriends company
I don't kiss and tell
The comfort of the bed and the excellent shower room (no bath) also excellent transport into Manhattan and efficient cheap Subway link to jfk ($7.25) from the local station via the jfk rail link at Howard Beach interchange
The area was a shabby suburb but I knew that before booking also the photos made the lobby area grander than it really was
the bed was the most comfortable i've slept in.
the building work going on outside
The Sheraton Brooklyn New York Hotel is located in Brooklyn, New York. This is a very stylish hotel and its close to Soho, Little Italy, and Chinatown. Check-in for the hotel is at 3 pm, and check-out is at 12 pm. There is video checkout. There are 25 floors, 300 rooms, and 21 suites available. Wireless Internet is $39.95 per night. The lobby and public areas are free. Pets are welcome for a $150.00 nonrefundable fee. Parking is $45.00 a day. This hotel is a smoke-free hotel.
The services and amenities available at this location are as follows: non-smoking, vending machines, mobility accessible rooms, car rentals available, exchange currency, newspapers, concierge services, daily housekeeping, room service, and more.
The rooms have air conditioning, alarm clocks, free bottled water, a coffee maker, climate controlled by guests, iron, ironing board, down, foam or feather pillows, pull out sofa, and a safe. The bathroom amenities are a bathrobe and a hairdryer. The TV has these channels: CNN, ESPN, and HBO. There is a color TV included in the room and wet bar.
Guests of the hotel will love how close to it all they are! With all of the amenities of home, added with the lights and sounds of the city, they will truly enjoy every second of their stay here. The staff is friendly and ready to welcome all new guests to this grand hotel.
based on 2,510 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Brooklyn New York Hotel reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at Sheraton Brooklyn New York Hotel for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Brooklyn New York Hotel is located at 228 Duffield Street in Downtown Brooklyn, 3.4 km from the center of Brooklyn. New York Transit Museum is the closest landmark to Sheraton Brooklyn New York Hotel.
Check-in time is 15:00 and check-out time is 12:00 at Sheraton Brooklyn New York Hotel.
No, Sheraton Brooklyn New York Hotel does not offer free Wi-Fi.
No, Sheraton Brooklyn New York Hotel does not offer free parking.
No, Sheraton Brooklyn New York Hotel does not offer free airport shuttle service.
Sheraton Brooklyn New York Hotel is 13.3 km from New York LaGuardia.
Yes, Sheraton Brooklyn New York Hotel is a pet-friendly hotel.
Yes, Sheraton Brooklyn New York Hotel has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.