4 stars
Grand Oasis Palm
Blvd Kukulcan Km 4.5, Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 7500Photos of Grand Oasis Palm
Overview
Located in Cancun, Grand Oasis Palm offers 4-star accommodation, as well as an outdoor pool, a private beach and a sauna. It is also found only minutes away from the Museo de Arte Popular Mexicano.
A variety of personalised services are available for guests of Grand Oasis Palm, such as a car rental desk, a concierge and babysitting/child services. It offers a kids club and a kids pool, as well as squash courts.
The resort offers 491 air conditioned rooms filled with all the essentials to ensure a comfortable stay.
With a selection of Japanese dishes, the resort's in-house restaurant provides a range of satisfying meals for guests to enjoy.
Grand Oasis Palm is a convenient place to explore Spa at The Royal Sands and Gran Puerto, as well as everything the local area has to offer. Hard Rock Cafe Cancun is a 10-minute drive away.
Latest deals for Grand Oasis Palm
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Grand Oasis Palm
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Free parking
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Tour desk
- Key card access
- 24hr front desk
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Conditioner
Family friendly
- Babysitting or child care
- Child pool
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Pool and spa
- Spa and wellness center
- Massage
- Hot tub
- Outdoor pool
- Sauna
- Pool towels
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
Things to do
- Gift shop
- Board games/puzzles
- Game room
- Evening entertainment
- Pool table
General
- Window
- Soundproof rooms
- Lake view
- Telephone
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
Accessibility and suitability
- Non-smoking rooms available
- Elevator
- Designated smoking area
Outdoor
- Beach towels
- Private beach
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
Fitness
- Aerobics
- Fitness center
Workspace
- Fax/photocopying
Health and safety
- Safe
Reviews of Grand Oasis Palm
7.4
Good
3211 verified ratings
Wonderful
1068
Very good
560
Good
444
Okay
251
Fair
249
Mediocre
194
Poor
445
Pros (+)
Cons (-)
Sort by:Most recent
Score by provider
7.4 out of 10
932 reviews
6.7 out of 10
16 reviews
7.5 out of 10
4 reviews
5.9 out of 10
10 reviews
Pros (+) Water park for kids
Cons (-) Everything else was horrendous The food was disgusting. Not to mention the discomfort of the rooms and beds. My bathroom light was flashing throughout my entire stay and they did not come to fix it even after reporting it two times If you must get tested for COVID to return home, get ready to wait in line for HOURS to get an appointment and then another line (a different day) to take the test. If ...
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Pros (+) All inclusive
Cons (-) I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation w...
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Pros (+) Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Cons (-) Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.
Pros (+) Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)
Cons (-) Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary
Pros (+) The food was good
Cons (-) The place was very 70s looking
Pros (+) Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Cons (-) Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
Pros (+) The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for l...
Cons (-) Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.
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Pros (+) The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent.
Cons (-) The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.
Cons (-) When I took a shower the water was yellow, and the staff didn't care.
Cons (-) Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smel...
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Location
Blvd Kukulcan Km 4.5, Zona Hotelera, 77500 Cancún, Quintana Roo
What's nearby
- Torre Escenica201 m
- Playa Langosta0.5 km
- Parroquia de Cristo Resucitado0.6 km
- Playa Tortugas1.8 km
- Cancun Golf Club at Pok Ta Pok2.8 km
- Playa Caracol4.2 km
- Playa Chac Mool4.2 km
- Acuario Interactivo4.4 km
- Forum Beach4.4 km
- Iglesia cristo rey4.7 km
- Parque Las Palapas4.7 km
- Delphinus Punta Cancún4.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Oasis Palm
Low season | December |
|---|---|
High season | December |
Average price (weeknight) | ₪3,401 |
When to book a room at Grand Oasis Palm
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price