1.9 Horrible2021 Sep 20
My partner and I have rented cars in several countries across the world and this is hands down the worst rental experience we have ever had. The price is what gets you but be warned! First the rentals are not at the airport, not a big deal but not in bold print either. Second if you buy insurance through one of these secondary sites working with this company they will deny it when you get there they pretty much force you to buy the extremely overpriced insurance also purchasing their insurance seemed person to person a hustle on how much they could get you to pay. And they still put an $800 hold on mine even after buying insurance. If you didn't you other option is a 10k hold on you card to drive without insurance. Third, I reserved a truck months in advance specifically because I new back roads in Mexico are pretty much 4x4. When I got to the rental agency there was not a truck in site and did not have the truck I had reserved, the man at the counter tried to get me to settle for a compact 2door for the same price. This seemed to be common for everyone was renting a car and them not having the rental. So after several minutes of back and fourth demanding nothing less than a 4x4 he finally goes to the back of the store, comes back and says he has a Jeep Wrangler I can have. A couple minutes go by and he comes back trying to tell me the Jeep isn't ready the renter before left the roof off and it was wet inside. I told them that I did not care what the issue was and that I was taking a 4x4 off the lot. So after over an hour and watching several other go through the same issue, I drive away in one of the most busted Jeep Wranglers ever with soaking wet insides, check engine on, tire pressure light on, broken windshield. Oh an almost forgot to mention a tire went flat and the tire kit jack was from a completely different car and wouldn't work. KAYAK need to do a better job of choosing companies that they allow to list on here. AVOID at all cost.
1.9 Horrible2021 Sep 18
The rental company displayed its car at a very attractive rate, however when you ad the mandatory insurance, you end up paying more then double the initial rate. Moreover, the send us to a fuel station which is known for scamming tourists. Looking to the reviews on the internet, it hasn't been the first time this company did this.
1.9 Horrible2021 Sep 15
Car was dirty, not even cleaned. No water on the windshield cleaner, keys were discharged, breaks were not working properly as the car was giving an alert. Also, we were overchared 3 times for the extra insurance which we were told was mandatory $200
1.9 Horrible2021 Aug 17
I'm surprised Kayak has this company as an option. These people are con artists. Complete scam!
1.9 Horrible2021 Aug 09
Complete rip off. Was forced to pay $27 a day insurance for a $32 a day rental car
5.9 Okay2021 Aug 03
Cars were old and beat up.
1.9 Horrible2021 Jul 18
When we went to pick up the car up, the actual name of the car rental from kayak was not at the airport. We had flown into Mexico and we had dollar rental approach us and they agreed upon the price that was quoted from internet. It took over an hour to actually get the car. It was a very slow process. There were not many customers at the time. Upon signing the contract with Dollar, We were not too clear on where to return the car so when we got to the airport to return the car it was very confusing Because we were advised to either return it to Dollar or Hertz. We thought to take it back to Dollar but there was nobody there. We then took it to Hertz and it took 30 minutes for them to look over the car and decide that it was OK for us to go. my husband then got a call from Dollar wondering where the car was so the whole experience was iwas very disorganized and upsetting.
3.9 Mediocre2021 Jul 15
We rented a car for a month, and originally were quite happy with the deal we got. However, when we showed up, we were informed that we needed to purchase car insurance that wasn't part of the original quote, and the price of that insurance more than doubled the total rental cost. Not a great way to start a trip...
2.0 Mediocre2021 Jul 06
The drop off was okayI was forced to buy insurance from the company at pick up and nothing was was mentioned during my booking
4.0 Okay2021 Jun 18
Ride back to the airport was efficientComplete bait and switch -- the rental fee online was $169 for 8 days, which seemed great. In the fine print, they said there may be additional required insured. When I got to the counter, I was told that I needed to pay an additional $225 for the cheapest "required" insurance. Then they took a $1,200 deposit. Also, this is off-site and it's a little hard to find the van to the location.