9.2 Excellent2019 Oct 18
Pros: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.Cons: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
8.0 Excellent2019 Jul 11
Pros: Staff was friendly both at pick-up and drop off.Cons: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
6.8 Good2019 Jun 19
Cons: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
3.6 Mediocre2019 Jun 05
Pros: Not much really.Cons: The car had a lot of scratches on it and smelled like smoke. When I booked the reservation I wasn’t aware that the location wasn’t at the airport. When I dropped the car off I had to pay for an Uber because that location has no courtesy shuttle.
10.0 Excellent2019 May 05
Pros: Drop off was very easy. And shuttle driver was very friendly and helpful.
10.0 Excellent2019 Mar 28
Pros: Friendly, helpful staff at the counters in Kahului and Kihei.Cons: Nothing.
10.0 Excellent2019 Feb 19
Pros: The staff at this location were friendly and thoughtful. There were 4 of us traveling together for the first part of our trip, and 2 at another, so we booked a smaller car. They wanted to ensure we had enough room for us all, and upgraded us to a perfect sized SUV.Cons: They are off airport, but it was a quick $10 Lyft ride (about 10 minutes total), and unlike the on airport location(s) there was no waiting, and we were driving off 5 minutes after arriving at their lot. Worth the $ savings too - this is a 100% positive review!
10.0 Excellent2019 Feb 14
Pros: Friendly staff. Pickup and delivery processes easy and competent.
9.2 Excellent2018 Mar 28
Nice service. Intermediate SUV = small CUVPros: Nice service. Friendly people. Good value when booking early. Half price compared to the airport locations.Cons: An intermediate SUV (advertised as Rogue or similar) turned out to be a Honda HRV. Can hardly be described an an intermediate SUV. Fortunately, all of our luggage fit in, but barely with golf clubs and all.
10.0 Excellent2018 Mar 05
Satisfied customer!Pros: When I realized this was off airport and would need a taxi, I was a bit skeptical, but it proved to be very easy and inexpensive to get a cab. I wasn't sure about a hybrid having never driven one before, but it got great gas mileage and was just fine for us. We even got an upgrade because they were out of the car type I had reserved. The people we dealt with at the company were all very nice and helpful even calling a cab for us when we returned the car. I would definitely consider using this company on future trips. The wait at the rental desk was much shorter than the airport companies, and a fantastic price too!Cons: I wasn't crazy about a cab ride, but the price of the car rental more than made up for that!