Cons: You do not have a good after service.
We were trying to reach Kahului office at Maui but could not reach anyone.
Recording comes out and says either they are busy or closed due to weather. I left 2 days ago and I know it is not a weather issue.
Cons: They overcharged us. They did not provide the car we ordered, instead giving us a much smaller hatchback that didn’t fit our children and our luggage. They offered no discount, no alternative. To top it off they also charged us an additional day rental because there was no one working the desk at the drop off and I left the keys in the provided drop box. It was a complete rip off and the worst customer service imaginable.
Pros: Took a very long time to get the car. Line was long and slow for check in.
Drop off was quick and easy
Cons: The front desk staff needs more people, especially for how busy Maui is.
Pros: Pick up and drop off were very easy.
Cons: Nothing comes to mind.
Cons: I had expected my rental pick-up to be at the airport (OGG), and it was not clear from any of my confirmation messages that this was not the case. Upon arriving at the airport Hertz desk I was referred to take a taxi to the offsite location for my rental pick-up. However when we arrived at the offsite location we were informed that they did not have the car that I had reserved and for which I had prepaid. I was instructed to go back to the airport to get the car I had reserved. Once I got back to the airport I was quickly provided the correct vehicle, but it shouldn't have taken that many steps and was a frustrating start to our vacation.
Cons: Big line for pick up (compared to every other car rental place) and excuse was “someone didn’t show up.” When I dropped off there was no one there. When I finally got out of car and looked for someone they excuse was the one person working “must have gone to the bathroom”. Not sustainable service and COVID is not an excuse (not same experience with other rentals). I go to Maui every month and will not use Hertz again.
Pros: Staff was absolutely amazing!!
Cons: Amazing service!! Thank you so much.
Pros: Easy pick-up and drop off.
Cons: How about telling us in advance there would be $120 in taxes on a $227 rental. At least I’d be better prepared to know that type of tax was coming.
Pros: The entire experience was very positive!
Cons: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Pros: Staff was quick efficient and nice
Cons: The car should have been serviced more. Tires we’re out of air, computer problem in the car caused the audio to reset multiple times in a drive, could not charge anything on the usb drive, and I was getting warning signs about maintenance malfunctions.
Pros: Very friendly staff!
Cons: As a first time car renter I was not familiar with the process of picking up and dropping off. I would have liked more info but I could have also asked more questions. Overall, easy and good experience and everything went well!
Pros: Rental location is literally across the street from the terminals therefore you can walk across the street instead of taking a bus like many airport shuttles.
Cons: 1) Check in staff - stoic and very intimating and ASKed for the State of HI paperwork/scanner and insisted that we MUST carry the pink COVID paperwork with us for EVERY transaction on the island. We never experienced such hostility during our 9 days. 2) Overall CUSTOMER SUPPORT - NO HUMAN for customer service to resolute our inquiry. False rental agreement, at least, no disclaimer for $95/day additional charge vs $13.88 on the weekly contract. By reading other feedbacks on che
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Hertz in Kahului.
Hertz has 3 rental locations in Kahului. Take a look at our Hertz rental location map to find the best rental cars near you.