Book Payless car rentals in Kahului

Kahului, Maui, HI, United States
25 Oct — 1 Nov
Kahului, Maui, HI, United States
Mon 25.10
Noon
Mon 01.11
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Kahului

Overall Rating6.5 GoodBased on 137 reviews
Cleanliness
6.7
Comfort
6.8
Overall
6.2
Pick-up/Drop-off
6.0
Value for money
6.9

Recent reviews

Traveler rating
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2.0
Cons:Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!Reviewed 2019 Dec 30
review fromkayak
4.8
Pros:At time of booking, Payless was the least expensive. Drop off was quick and efficient. Several shuttles taking you to and from rental facility so you didn't have to wait very long.Cons:Upon arriving at the rental facility we waited an hour an a half to rent the car. They manage both Budget and Payless customers and the line was long. People were getting agitated waiting so long to get the car. Once we got the rental contract, we still waited another hour to get our car. We had planned to go to an attraction that closed at 2 pm, but the two and a half hours spent on renting a car eliminated that. Then we tried calling them for two days using the phone number on the envelope, calling corporate office, and a number listed on their website. We were never able to speak to someone. We want to extend our rental. Also tried contacting them via email and no luck. I can only wonder what a customer in an emergency can hope to get.Reviewed 2016 May 29
review fromkayak
4.4
We waited in line for an hour and a half. Then wePros:The car worked well.Cons:The wait in Maui to be waited on was incrediblly long. We waited over an hour and an half along with a hundred other people who were shocked that not enough employees were on hand to help us get the cars we had reserved. It was hot, there was no place to sit. The woman who finally waited on us did not give us a Payless contract. She gave us a Budget one. Why? She added on other charges that were not mentioned when we reserved the car. Instead of reducing the charges due to our long wait, I think she tacked on more. Once I signed it, she said we'd have to wait another 30 minutes because they ran out of cars. As soon as a car was dropped off, it was washed and then we got it. And when we dropped off the car after our 6 days in Maui, we got someone else's bill for 4 days. Totally bad situation. I won't rent from Payless or Budget ever again.Reviewed 2017 Feb 24
review fromkayak
5.2
Pros:Type of car was goodCons:Over 2 hour wait to pick up the car at the check in desk when we had a reservation for the car. Probably 40 some people in line and not enough rental people to help them. Then some of them went on break or home because we never saw them again. I think there was only 2 people working the desk when they finally got to me and there was still probably 40 people now behind me. Then when I finally got my car, the person just pulled up, got out and walked away with out saying anything. Terrible service. I will not rent from Budgit or Payless again.Reviewed 2017 Mar 16
review fromkayak
6.0
Dirty car, bad. Lazy slow checkin staffPros:Price for dayCons:Car dirty at pickup. Many bird poop marks on car and outside pretty dirty. There must have been 10 check-in people at the desk when we showed up but maybe three were working. The rest of them sat in group talking and ignoring the rest of the line which was pretty big. Being that we were only renting it for a few hours this time cut into our site seeing time for the afternoon. We met some friends at the Hertz Rent a Car building and their group was a lot more efficient and fast to help their clientsReviewed 2018 May 13
review fromkayak
3.2
Forced to Pay For Gas Fill Up ServicePros:Car was okay, not the cleanest and didn't seem as large as the comparable Toyota Corolla promised.Cons:During the pick up process the Payless rental person forced me to pay for the gas fill up service. Although I had to sign in various places he said it would be waived if I brought a receipt saying that I purchased gas when I returned that car. I looked up other Payless reviews and found out I had been scammed. I should never have signed the various parts agreeing to the gas service and taking that guys word for it. I was in a hurry and believed what he told me. I will never use Payless again! It is a fradulent company and the BBB has taken legal action to get their policies changed yet it seems like things remain the same! I paid 50 higher than quoted.Reviewed 2017 Jul 16
review fromkayak
4.0
Dirty dinged up car....not very professionalPros:The price was okay but other renters had nicer car choices for maybe $5 more per day. All rental cars require taking a bus. The at airport location is a bit misleading. It implies that you can walk to the agency. Not so.Cons:Marginally professional counter staff. The agent at the counter tossed my license back to me. The car had so many dings that I took photos of all sides as not to be charged for an incident. Interior was not clean as where the inside of the windows. Side view mirrors look liked they had never been cleaned. This was a Mazda 3 with only 35k miles. Looked like it had 300k miles. Embarrassing. All rental cars require taking a bus. The at airport location is a bit misleading. It implies that you can walk to the agency. Not so. Next time I’ll go back, pay the extra money and rent from Hertz.Reviewed 2018 May 23
review fromkayak
2.0
Worst Rental Experience EVER!!!Pros:ABSOLUTELY NOTHING.Cons:I arrived on the Hawaiian paradise of Maui excited to start my weeks vacation. The excitement ended about 5 minutes after picking up my bags and arriving at the rental car counter to see a line weavings its way back and forth through the entire lobby. I immediately went to seeking Kayak for other rental options, but found no other rental options that were comparable in cost or vehicle size, so I decided how bad could it be. Little did I know I was going to wait in line for over 2 hours just to get a rental car assigned and complete the paperwork. Then I was told it'd be another 30-45 minutes until my car was ready. By this time I obviously didn't have any other option, so I proceeded to wait another hour for my car finally to be pulled around. They'd obviously overbooked vehicles and the car had literally just been returned and quickly run through the car wash with absolutely no cleaning done. At this point I was just ready to get going after spending almost 3.5 hours getting a car. Once I hopped in and started driving the cleanliness of the vehicle was even more appalling. The thing smelt like a wet dog, somewhat understandable from people taking it to the beach. But in their rush to run it through the car wash they didn't even bother to clean the mirrors or windows. There were so many waterspots I literally couldn't see out any of the mirrors or the side or rear windows, so here I am driving in the middle of paradise and I can't see anything including the traffic around me. Needless to say hindsight I should've spent double the money and just rented from a reputable car rental company, NEVER AGAIN PAYLESS/BUDGET!!!Reviewed 2016 Nov 14
review fromkayak
5.2
Maui RentalPros:I will have to think about this.Cons:Long waiting lines for both Budget and Payless. Took about 2.5 hrs to in line; 20 minutes to process. Booked an economy and stated we'd have two suitcases, and was told that an economy was a Smart car, which no room for one suit case. Had to upgrade to larger car costing more. Hadn't left airport area and flat tire light came on and had to return to agency and get an exchange; more time, ugh. Counter staff were helpful but only half of the windows were being used; hence, the long checkout time. Car had old car odors. Wipers were in poor condition and could see better not using them. Agent was not at all complementary towards KAYAK.Reviewed 2017 Mar 07
review fromkayak
5.2
Cons:Fees are outrageous. The price for car rental does not match with the amount of other fees. Rental car already had dents.Reviewed 2019 May 12
review fromkayak
8.4
Pros:Easy drop offCons:Wait in line for pick up was about 30 minutesReviewed 2019 Sep 01
review fromkayak
4.4
Cons:Poor signage on how to find Payless since it’s buried under budget. Long lines. Went out to car- no key. Went back to desk, clerk told me go look again. No key. Clerk got me another car but no apologies offered. Felt like my fault.Reviewed 2018 Jun 07
review fromkayak

Where can I find Payless car rentals in Kahului?

101 Airport Access Road, Payless car rentals

Address

101 Airport Access Road

Hours

Monday06:00 - 23:00
Tuesday06:00 - 23:00
Wednesday06:00 - 23:00
Thursday06:00 - 23:00
Friday06:00 - 23:00
Saturday06:00 - 23:00
Sunday06:00 - 23:00

Phone

+1 808 877 8720

Good to know

Most popular location

101 Airport Access Road

Most popular car type

Luxury

FAQs about renting a car from Payless in Kahului

  • Luxury (Audi A4 or similar) is the most frequently booked rental car type from Payless in Kahului.

  • Payless has 1 rental location in Kahului. Take a look at our Payless rental location map to find the best rental cars near you.

  • Yes

  • Yes