Book Alamo car rentals in Cancún

Reviews for Alamo in Cancún

Recent reviews

Traveler rating

Wonderful

11

Very good

5

Good

0

Okay

5

Fair

1

Mediocre

0

Poor

43

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car was cleanget the car

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4.0

Pros:Car was goodCons:Pick up and drop off was very slow, line was long. At drop off they made you wait in the same line to return the car as the people waiting in line to pick up the car. Car return took 30 minutes. Also Kayak did not make Car insurance policies clear, and staff at Alamo were very aggressive at pushing their Insurance options. Their arguments with customers about insurance was one of the things slowing down the pickup/drop off line.Reviewed 2021 Jun 01

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2.0

Pros:Nothing. They did not have a car even though we booked one. We had to change our entire travel plans because of that. Horrible.Cons:Uhm, maybe having a car available when you've booked one?Reviewed 2021 May 25

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2.0

Pros:Even though we had a reservation, there were no cars available when we arrived. We had to rent from another vendor for a much higher price.Cons:Honoring a reservation would have been the right thing to do.Reviewed 2021 Apr 20

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2.0

Cons:They charged an unexpected $24/day for insurance on top of the daily fee. Robbery. Went with a better local company insteadReviewed 2021 Apr 19

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2.0

Pros:no van was not there staff was not helpful at all had to pay 70 dollars for cabReviewed 2021 Apr 13

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10.0

Pros:Diana at the counter was FANTASTIC!! Great English and made me feel welcome and comfortable!Reviewed 2021 Apr 10

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2.0

Pros:Not a single thingCons:After showing up to the car rental place right after we landed from our flight - we were treated with disrespect and rudeness on how 1) our car wasn't available any longer 2) Refusing to listen to the car insurance that came with my credit card 3) Not willing to help or work with us but just wanted to charge us for every little thing. We then had to make our way back to the airport to rent from the Alamo there. It was the worst experience ever!Reviewed 2021 Apr 06

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2.0

Cons:When we showed up - we were told no cars were available. It wasn’t just us, it was everyone in line. Total scam and it caused difficulties for us right at the beginning of our trip. Avoid!Reviewed 2021 Apr 05

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2.0

Pros:Absolutely nothing was good. We showed up at the airport and were told that they had our reservation, but did not have a car for us. They said that their supply was low because of the pandemic (not sure) so that only people with reservations that had been booked directly with them and prepaid had a car for them. So, since we went through Kayak to CarRentals.com, we did not have a car.Cons:We had to scramble to find a car last minute. Alamo knowingly let us show up to the airport with a reservation for which they had not intention of providing a car. They should have reached out to CarRentals.com or to us directly in advance so that we could make other arrangements.Reviewed 2021 Apr 04

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6.0

Pros:The service team was very helpful and friendly.Cons:Picking up and returning the car is a process and takes too much time. From doing the paperwork to reviewing/recording the condition of the car. Also, expect to pay for insurance. So, the cost quoted will not be what you pay.Reviewed 2021 Mar 30

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2.0

Pros:Pros: Easy to get to from airport, most people speak English and are helpful.Cons:Somehow I booked a rental for $120 online and it morphed into $322 at the office... they claim to require insurance and charge you an additional $37 PER DAY as an airport fee?? Ridiculous... whatever price you THINK you’re getting online won’t be the price in Mexico. These guys thrive on gouging tourists. The system is set up where you take a shuttle to their office, so I couldn’t even walk away and go get a rate from a competitor... they trap you into paying close to 3x what you booked. Honestly screw these guys. Turo might be more expensive but atleast you’ll pay the price you booked and not have mysterious fees that 3x the cost.Reviewed 2021 Mar 27

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2.0

Cons:I reserved a car for a one week. At the airport, I was told there was no car. I had to rent a car from Hertz.Reviewed 2021 Mar 27

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• What is the most popular rental car from Alamo in Cancún?

  Compact (Chevrolet Trax or similar) is the most frequently booked rental car type from Alamo in Cancún.

• How many car rental locations does Alamo have in Cancún?

  Alamo has 5 rental locations in Cancún. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes