Pros: Friendly staff. Helpful.
Cons: Add insurance in the overall price. Car battery went dead, called national and they told me somebody will call me. NECER RECEIVED A CALL BACK!!!!!! Had to resolve it myself!!!!
Pros: Staff was friendly
Cons: Don't expect to pay the price you get online. My cost was 3X was my reservation said it would be.
Pros: Staff was friendly
Cons: Don't expect to pay the price you get online. My cost was almost 3x was my reservation said it would be.
Pros: Nothing good.
Cons: I made reservation using kayak for a car with National. When I arrived at Cancun Airport the person at the counter told me they were out of cars and they had no other alternative.
Cons: Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!
Pros: The staff told us that despite the reservation I made through kayak, they did not have a car for us
Cons: It would be better if we could have gotten the car we reserved! This was a waste of time and we had to book last minute thru another company
Cons: I book the car online for $100 something for a week and additional I purchased the full coverage insurance for another $120. When I get to National car rental in Cancun the lady at the front desk tried to rip me off for $530 and she told me that I have to make another reservation which is walk in. I told her that I already paid through the online but she refused and told me to take the car that she was offering. So as we talk she went down from $530 to $256 without any insurance. So it was some fishy and I canceled and did not take any car from her. My advise once you book online print it and show it to her
Pros: When I arrived they immediately tried to upsell me and would not accept the insurance policy. They then tried to sell me a phony government tax. When I finally refused to pay, I took the shuttle back to the airport, went online, booked Hertz and like magic, no insurance problem and no bogus government tax. I want to get my money back immediately from Hotwire.
Cons: Going to hertz or avis or alamo or dollar.
Pros: Friendly employees--very helpful. Car was clean and in good shape.
Cons: The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.
Pros: Never got my car
Cons: having somebody at the counter in working hours.
Pros: You had NO CAR FOR ME!!! I had reservation, and you said too bad sorry go to hertz. Gave your car away. I was on time and therefore wont rent from your company again.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from National in Cancún.
National has 5 rental locations in Cancún. Take a look at our National rental location map to find the best rental cars near you.