Pros: Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.
Cons: What I said above. Reserved vehicles should be ready to go.
Pros: This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.
Cons: This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.
Pros: Staff was very friendly and helpful at pickup and drop off.
Cons: Please check air in tires before pickup.
Pros: Buena noche, Kayak.
Es la peor experiencia de renta de autos. Un robo. Al llegar a Cancun desde la ciudad de Mexico me dirigí a recibir el vehiculo y la arrendadora me dijo que el mismo no podia ser apartado por mas de una hora y el vehiculo que me ofrecian implicaba un pago de mas del 200% de lo que pagué originalmente.
Por supuesto rechacé estas condiciones y pedí el rembolso de mi dinero y me comentaron que revisara la devolucion con Ace puesto que el mismo no me lo iban a rembolsar.
¡¿Como es posible pagar $3,400 y que el vehiculo no este disponible y que te propongan darte un vehiculo pagando $6000 mas?! Para hacer un total de $9000?!
Un robo sin lugar a dudas.
Debido a que no acepté y no usé el vehículo si quiero apoyo para que me indiquen como procede el rembolso de mi dinero, por favor.
El malestar es porque llegamos del vuelo mi esposa, mis fos hijos de 10 meses y yo. Necesitabamos el vehiculo para trasladar a mi familia y sin lugar a dudas me quisieron ver la cara con esta renta.
Mis datos de contacto son:
Celular: 55 1784 0026 - Numero de la Ciudad de Mexico.
Buen martes a todos.
Cons: Muy mala experiencia porque considero que la arrendadora de autos en Cancun tomó el vehículo que alquilé para rentarlo a un precio mayor que el que yo pagué. No vuelvo a utilizar esta plataforma para renta de autos.
Pros: I was informed upon arrival that I would have to pay for additional liability insurance even though at no time was I notified about this prior to rental by either kayak or ace. Insurance has been offered in my past trips to Mexico, but it has never been mandatory like this visit. This increased the price from $2 per day to $31 per day, which obviously substantially changed the cost of the trip.
Cons: This issue with insurance could have and should have been made clear by kayak and ace prior to booking.
Pros: Worst customer service I have ever received in my life. I didn’t take the car but I was still charged. They would not accept my USAA insurance and they wanted me to pay $240 for insurance. My rental was $110 so why would I want to pay $240 for insurance. I was not allowed to not accept it.
Cons: Never refer me to ACE car rental.
Cons: Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.
Cons: I’m still waiting to get my money back, don’t think I will get it
Cons: I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!
Everything was great
Pros: It was a decent price for what we got.
Cons: Pick up was a bit more difficult than we’d hoped but I had my son pick it up for me because his plane was on time. But it took quite a while for him.
Watch out for hidden insurance costs in Cancun!
Pros: Quality of the car was good.
Cons: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
Don’t rent here!
Cons: Ace works through Mex in Cancun. We arrived and the line was 1 hour long. We finally got to the desk and after 15min the agent said that his time is up and that a different agent will take care of us. We watch him clock out and leave in complete disbelief. Waited approximately 30 more minutes for another agent who readily informed us that there were NO CARS LEFT DUE TO OVERBOOKING!!! I can’t begin to tell you the commotion that this created as more than 2 dozen people were told that there were no cars left! Despite our outrage we chose to quietly retreat because it was almost midnight and my spouse and two young children were exhausted. We found ourselves temporarily stranded. THIS WAS COMPLETELY UNACCEPTABLE! I walked inside and outside the airport for alternative car rental companies and hotel options. IT WAS THE WORST WAY TO START OUR FAMILY VACATION.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Ace in Cancún.
Ace has 1 rental location in Cancún. Take a look at our Ace rental location map to find the best rental cars near you.