Pros: The car was clean and functioned well.
Cons: The whole process of picking up the car was an absolute nightmare. We couldn't find a Dollar car rental desk in the airport. The only one that was staffed was Hertz and they insisted they worked with Dollar. I was skeptical but it was late at night and there was literally no one else around. We proceeded to ride a Hertz shuttle to their office near the airport where we had to wait in line for almost an hour. When I finally got to the counter it took them 30 minutes to "find" my reservation while basically collecting a bunch of info from me. At that time, they told me that the reservation was in my name so my husband could not be the driver. To make him the driver, we'd have to start the whole process over again. Then the agent kept telling us the rules in Mexico were different and we had to buy some special insurance (later found out that was not true) and that they would put a hold on our credit card for $10,000. None of these was disclosed when I made the reservation via dollar. When i made the reservation I was quoted $126.93. We ended up paying $374.55 and lost 2 hours of our vacation just trying to pick up the car. The car itself gave us no problems but the process to get it was extremely frustrating, especially since we were traveling with 3 tired and hungry kids. Never again will I rent through Dollar or rent a car in Cancun. Period.
Pros: Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes on
Cons: Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience
Pros: The whole process is convoluted. What we see online has nothing to do with actually renting a car.
I basically got a "reservation" to be able to rent whatever car I wanted at whatever price Dollar/Hertz decided they wanted to offer at the counter.
Pros: Van was clean
Cons: Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!
Pros: Very poor experience. Did not honor reservation. Majority of customers renting had issues with attendants.
Cons: Dollar rental did not honor the Hotwire rental agreement. We showed them our reservation from Hotwire and estimated additional costs. My wife called 2 days prior to our trip to confirm with both Hotwire and dollar that this would be final price. She let them know she had insurance coverage from her credit card company as well and mentioned liability coverage. Both confirmed that the email received from Hotwire with reservation was the final cost including surcharges and fees. When we arrived, Dollar charged us 3x the cost of what was agreed upon. We did not have phone service to call and speak to customer service for Hotwire. The whole operation felt like a bait and switch. Hotwire and dollar customer service have also been notified of our experience. We will be notifying our credit card company as well.
Pros: The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.
Cons: The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.
Cons: They should say up front that they are going to charge $2000 for a deposit most people traveling don’t have that got charged for something that was not my fault
Pros: The location is convenient.
Cons: So dollar doesn’t exist in Mexico, was taken to the Hertz rental. They were going to hold $22,000 on my credit card because I declined insurance. The rental amount was supposed to be $88.00. Ended up paying $351.00. Google Hertz Cancún airport and read the reviews.
Cons: Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car.
Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak
Pros: Took 2.5 hours to get car, they overcharged for local insurance
Pros: Nothing, bad service. They tell lies and do not comply with reservations and prices
Cons: first of all they should comply with what they offer
Cons: The customer service was bad. They just tried to get extra money from customers
On average a rental car from Dollar in Cancún costs ₪29 per day.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Dollar in Cancún.
Dollar has 3 rental locations in Cancún. Take a look at our Dollar rental location map to find the best rental cars near you.