Pros: The staff was friendly and very helpful.
Cons: The car radio was broken, and the car was rather low end/ poor quality. It was difficult to pass because the car took a lot of time to accelerate.
Pros: The staff was friendly.
Cons: The car was terrible. It was completely beat up with significant dents on every panel. The right side mirror did not work. The battery connection was loose and the car didn’t start on multiple occasions. The tires had a slow leak. The car price as quoted should include the mandatory cost of insurance for non Mexicans and not just say it’s extra.
Pros: Not much
Cons: You can not try to change the price when I pick up the car and added additional unwanted add ons that were not a choice. Forced insurance etc
Cons: Staff. Car. Service.
Cons: They didn’t scam me and overcharge me and lie
Cons: They cancel my reservation because my flight was delay, I called the company to let them now an they said I had to do a new reservation. I asked him to to
Wait for me and he said i should call him when I arrived and he will take care of me. I call when I arrived t
He told me he was sending somebody for me and I had to wait 2.5 hours in the airport with my family in the street, they never showed up. Horrible service, very disappointed.
Pros: Staff was helpful in getting me to pay for more insurance than I thought. I had already purchased coverage and was told it was no good.
Cons: Be up front with what your branches will be charging. If I’m given options for insurance that will not be adequate I see that as a type of fraud. I will not be using this agency again unless I am compensated
Pros: the car was great, comfortable, exactly what we reserved and easy to pick up and return
Cons: The price is misleading as the price on Expedia does not include the insurance coverage which was another $500 and is REQUIRED by LAW in Mexico so the cost was $500 more than what was advertised on Kayak.com with Budget. It was very deceiving and misleading.
Pros: car was fine. basic.
Cons: we drove the car from Cancun to Tulum. stopped once and the car would not start again. getting help with the car was a nightmare. phone calls that led to nothing. had to keep calling back, while sitting in the direct sun for hours. finally had to abandon the car and lost a full day of rental. a new car came back late that evening. stank so bad, covered in dents, and the driver made us drive him back to the shop and asked for more gas money. all in all, I would avoid renting from them again.
Pros: No fue posible cancelar la reserva, nadie nos atendió y no entiendo como no se dan cuenta de la situación que vive el mundo en estos momentos. Para ellos parece que todo está igual.
Cons: Estar actualizados en lo que pasa en el mundo pues parece que a esto le están sacando provecho.
Cons: - Pick up and drop off were not in terminal as advertised by Kayak
- VW Jetta was not an Intermediate category car as advertised
- had to purchase mandatorily liability insurance at pick up. Extremely expensive. Doubled my total cost.
Cons: We were given a car that was much, much smaller than what was reserved. We arrived late due to delayed flight but that’s no excuse to give away our car and offer us something half the size of what I booked. Never will rent from Budget again.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Budget in Cancún.
Budget has 5 rental locations in Cancún. Take a look at our Budget rental location map to find the best rental cars near you.