4.0
An additional USD$1000 had to be paid for insurance, that I thought I selected in my rental price selection. The car smelled like a dead rat, which was hard to get rid off.Reviewed 2023 Sep 19
review from![kayak]()
2.0
They didn’t respect the reservation and the car was not available at the time of pick up. Terrible experience. We ended up using a different rental carReviewed 2023 Jul 11
review from![momondo-kyk-wl]()
2.0
It doesn’t matter where or for how much you book anything. They’ll create a new reservation and charge you an unreasonable rate. It’s a game and you’re sport.Reviewed 2023 Jun 20
review from![kayak]()
4.0
The car ended up twice as expensive. It rattled like crazy. The check-in was long and not straightforward. Hidden fees, lots of pushing for extras, and a long wait. I went with a known brand because I had heard negative things about renting a car in Mexico. And for the most part the negatives were true.Reviewed 2023 Apr 15
review from![kayak]()
6.0
They gave us a car with the back indicator light not working, luckily we thought to check all lights before leaving lot.. mexico is notorious for pulling cars over, this would have been the perfect excuse. This created an hour delay as they had to get us a different car and new paperwork. Even though we brought our own collision insurance with a letter from our credit car provider, they tacked on a $10 daily charge for a tracking monitor.Reviewed 2023 Apr 06
review from![kayak]()
2.0
They didn’t provide a carReviewed 2023 Feb 28
review from![kayak]()
10.0
NoneReviewed 2023 Jan 31
review from![kayak]()
2.0
Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZYReviewed 2022 Oct 13
review from![kayak]()
2.0
Worst car rental experience ever: - 3 hours to pick-up the car - shadiness in costs, ending in paying more than 300 € for 24 hours rent - drop off guy even claimed I damaged the car and made me pay extra (even if I paid an insurance)Reviewed 2022 Sep 07
review from![kayak]()
8.0
Beware of the insurance issues. Even if you choose the Collision Damage waiver because your credit card covers it, they will absolutely charge an outrageous deposit if you don't buy there's. That's the deal in Mexico. It's a rip-off which will cost you an extra $20 a day that you won't be able to avoid.Reviewed 2022 Aug 25
review from![kayak]()
8.0
Everything was easy, the reservarion worked really wellReviewed 2022 Aug 12
review from![kayak]()
4.0
The pick up was a horrible experience. We were told they didn't have our reservation in the system and then we proceeded to wait 2.5hrs till a care showed up for us. They were completely disorganized and we took a taxi to this hotel for the sole purpose of picking a car from the Budget desk inside the hotel.Reviewed 2022 Jul 04
review from![kayak]()