Book Payless car rentals in Cancún

Reviews for Payless in Cancún

Recent reviews

Traveler rating

Excellent

2

Good

2

Okay

8

Mediocre

13

Poor

0

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2.0

Pros:Nothing, everything was a lieCons:Saying the trueReviewed 2020 Jan 03

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2.0

Hidden charges and no pick upPros:NothingCons:Our shuttle was over an hour late. When we finally got to the car rental agency they tried to demand huge fees for extra insurance and taxes that made the rental extremely higher than other agencies. We ended up renting from another company all together and cancelling our reservation and additional purchased insurance because the customer service was so terrible.Reviewed 2019 Jul 15

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2.8

Pros:Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?Cons:Everything, nothing was good and we walked to the nearest EnterpriseReviewed 2019 May 22

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2.0

Cons:No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.Reviewed 2019 Jan 28

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4.4

Cons:They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\Reviewed 2019 Jan 08

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3.6

DO NOT GET THE PRICELINE/KAYAK INSURANCE!Cons:The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.Reviewed 2018 Nov 11

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8.0

Mexico Payless RentalPros:Friendliness of staff, new and clean carCons:No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.Reviewed 2018 Mar 21

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2.0

payless sucksPros:they cancelled the reservation at the last minute.Reviewed 2018 Jan 03

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4.0

Pros:It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.Cons:Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.Reviewed 2017 Dec 29

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3.6

SchmeservationPros:It had 4 wheels.Cons:We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.Reviewed 2017 Apr 08

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3.6

I will never rent from Payless againCons:The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.Reviewed 2017 Mar 09

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7.2

MediocrePros:Staff was friendly and made pick up and drop off smoothCons:Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rentalReviewed 2017 Mar 08

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• What is the most popular rental car from Payless in Cancún?

  Full-size (Class Full-size Car or similar) is the most frequently booked rental car type from Payless in Cancún.

• How many car rental locations does Payless have in Cancún?

  Payless has 8 rental locations in Cancún. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes