Pros: They did not honor the reservation quote. They said they didnt have enough cars and would have to charge more. I challenged them that I had a confirmed reservation. Then said I have to buy insurance. I said I do not that they are required to provide the minimum liability. He said that is correct but they need to charge me more because it is high season. I said you confirmed this amount in the reservation. He said we dont have your car so you will need to pay for upgrade. I said you should provide an upgrade at the rate you provided. He said usually yes, but since it is high season, they have to charge more. My quote for 9 days in an economy car was $311. The first number he provided was $1160. Then he came down to $850. Then came down to $580. It was ridiculous and awful. The lady next to me was getting the same treatment. I had been there for over an hour at this point and got him down to approx $500 since I had to get the upgrade.... Then in the end the car was the same as I had reserved. Oh, and the icing on the cake... I gave him my phone so he could see my email confirmation for the reservation and while I was not looking he deleted it!!! Can you believe this? Planning on calling Hertz back to dispute.
Cons: Honest workers...
Cons: Everything. Waited more than 2 hours in the sun. No water. Nothing. No explanation. A complete rip off. Forever insurance sale that was 3 times the cost of car rental despite me taking the insurance by alliance. Gave me lower level car for the same price. Bullied me. Worse experience ever. Those are crooks
Cons: The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day
Cons: The mandatory insurance fee is crazy: higher price per day than the cost for the car itself + taxes. I looked at the rental terms at the time of booking in Kayak so I knew I needed to get mandatory insurance, but I could not find an expected price range anywhere. Can you include this info during the booking process in the future please?
The return process was a pain. My reservation had the wrong time because that particular branch actually closes earlier. Also, I actually had to return to a slightly different branch which is nearby because the one at the ferry terminal in Playa del Carmen does not have a parking spot for returns. Can you add a booking note in your instructions/notes for future travelers?
Pros: Car was good.
Cons: Explaining all the hidden fees when renting in Mexico. For the BWM reservation I had I was going to pay almost $1,000 dollars as a safety deposit that was never clarified to me — even tho the lady in the front desk was very nice I was not going to spend that kind of money (also she was going to give me a Jeep). Ultimately had to get a cheaper car with low deposit that ended up costing the same as my original booking. Very annoyed.
Pros: The car itself was phenomenal and performed excellent.
Cons: The pickup took over an hour and a half of just waiting in line. Drop off was nearly that long as well.
Cons: 200 dollars for one day rental. Economy class
Pros: The rates are insane. Started off booked as a 80 dollar rental. By the time I left it was $332 then charged $427.00 for 4 days!!! Just insane
Cons: They didn't have a car for us when we arrived -- we never got a car from Hertz. It was very disappointing and ended up being far more costly for us.
Cons: I was forced to buy insurance for over 2x the rental price. They demanded to hold hundreds of dollars for possible damage as well a the mandatory insurance which was never disclosed in the original booking. They denied that minimal Mexican insurance was provided in the rental price. I would never rent a car this way again
Pros: Nothing because they just tell you that it's just a confirmation and not a booking. So since they had no car available, we couldnt hold on to our schedule. Plus, the staff was very unfriendly, in this high season, but i'm sure he would be begging us to rent a car in the low season!
Cons: Have the option of pre-paying to secure a rental, and not just a "confirmation" that has no value to them.
Cons: They had no cars! Said they could get me one for $800 PERDAY!
On average a rental car from Hertz in Cancún costs ₪92 per day.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Hertz in Cancún.
Hertz has 11 rental locations in Cancún. Take a look at our Hertz rental location map to find the best rental cars near you.