Pros: Helpful staff
Cons: If possible, print a statement from your credit card if they cover insurance, otherwise you will be charged hundreds of dollars
Cons: I had a reservation for a full size SUV add they did not have an SUV. They gave me a sedan and then asked me to come back several days later to pick up the SUV. I wasted so much time and they charged me the higher rate of the SUV
Pros: Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.
Cons: Car was old and smelled bad insurance was very expensive
Cons: They gave me the wrong car that was not even close to what I picked out
Cons: Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all
Cons: I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it.
At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.
Asked us for a $30k deposit for a used Grand Caravan....LOL. Clowns
Cons: Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.
Cons: The insurance is obligatory and very expensive, it changes the price of the car completely
Pros: good price
Cons: I have ordered Chevrolet Tahoe or similar and I got just Jeep Wrangler what is way smaller and I have huge problem to fit all our luggage into car....
Cons: Had to do a $10,000 deposit for the car because I had my own insurance. That's just too much and maxed out my credit card.
This is not 5 minutes from airport like advertised. Consider 15 minutes transportation from airport to pick up location.
Car provided was old.
Mosquitoes were eating us alive at pick up location.
By the way, pick up location is very sketchy.
Pros: Open 24 x 7
Cons: In Cancún the service is provided by AMERICA car rental. Coordinating the pickup was difficult, we lost about an hour waiting and arranging, the guy on the phone was a little bit rude. After we were brought to the office, we had to wait another hour because they had more customers in the line. They try to force you to take their insurance by putting a deposit of $7000 for a compact car if you want to use your own insurance. I booked a Dodge Avenger and they offered a VM Gol and I was told it was one of the newest cars: it was a lie. The car had scratches everywhere, it was dirty with stains on the roof, broken pieces, seat couldn't be adjusted and had noises while driving.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in Cancún.
E-Z Rent-A-Car has 1 rental location in Cancún. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.