Hotel Casa Maya

4 stars
Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
8.1
Very good
based on 2985 reviews
2,985 reviews
Thu 06.11
-
Fri 07.11
1 room, 2 guests
Deals from
₪743
/Cheapest rate per night
Room type
Provider
Nightly total
Standard room
₪743
Double room
₪829
King room
₪848
16 more Hotel Casa Maya deals
16 more Hotel Casa Maya deals
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Guests of this hotel will appreciate the seclusion of its private beach and on-site spa and wellness centre, all just a quick car ride from the heart of Cancun. It also provides outdoor tennis courts, a Jacuzzi and an indoor pool.

This 5-star hotel offers a kids club, an express check-in and check-out feature and a beauty centre. It also has child-minding services, a currency exchange and a reception that is available 24 hours a day.

The rooms are air conditioned and include tea and coffee making facilities, a refrigerator and a kitchenette. All offer a radio, a telephone and heating.

Guests of Hotel Casa Maya are invited to experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. A selection of drinks can be savoured at the in-house bar.

Hotel Casa Maya provides an ideal place to discover Gran Puerto and Hard Rock Cafe Cancun, as well as everything the local area has to offer. The Museo de Arte Popular Mexicano is also nearby.

8.1
Very good rating
Based on 2,985 verified guest reviews

Latest deals for Hotel Casa Maya

Thu 06.11
Fri 07.11
Superior room
bed type unknown
₪1,646
nightly with fees
King room
1 king bed
₪848
nightly with fees
Double room
bed type unknown
₪829
nightly with fees
bed type unknown
₪832
nightly with fees
bed type unknown
₪1,000
nightly with fees
Standard room
bed type unknown
₪743
nightly with fees
bed type unknown
₪787
nightly with fees
bed type unknown
₪891
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hotel Casa Maya

  • Private beach
  • Outdoor pool
  • Indoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Body soap
  • Air-conditioned
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business center
  • Safety deposit box
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • 24hr front desk

Pool and spa

  • Pool bar
  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pool with a view
  • Water slide

General

  • Family rooms
  • Sea view
  • Seating area
  • Slippers
  • Soundproofing
  • Pool view
  • Storage available

Kitchen

  • Electric kettle
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
  • Kitchenette

Dining

  • Packed lunches
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Vending machine (drinks)

Things to do

  • Gift shop
  • Eco tourism
  • Scuba diving
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Health and safety

  • Daily housekeeping
  • First-aid kit
  • Access to health care professionals
  • CCTV in common areas
  • 24-hour security
  • Safe

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Swimming pool toys
  • Kids' club
  • Playground

Parking and transportation

  • Airport shuttle
  • Free parking
  • Valet parking
  • Private parking
  • Shuttle service (additional charge)

Accessibility and suitability

  • Increased accessibility
  • Elevator
  • Accessible parking
  • No smoking
  • Designated smoking area

Bathroom

  • Shower
  • Hairdryer
  • Bathrobe
  • Private bathroom

Outdoor

  • Terrace/Patio
  • Beach towels
  • Private beach
  • Garden

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV

Fitness

  • Tennis

Reviews of Hotel Casa Maya

8.1
Very good
2985 verified ratings
Wonderful
1346
Very good
624
Good
395
Okay
193
Fair
158
Mediocre
91
Poor
178

Summary of reviews

Guests say
Guests appreciated the beach and water park, which were great for families. However, many reviews pointed out significant issues with service, cleanliness, and food quality. The staff was often described as unhelpful, and the dining options were limited and unsatisfactory. Overall, while the location and some amenities were enjoyed, the negative aspects overshadowed the positive experiences for many guests.
AI-Generated from customer reviews
Location8 out of 10
Atmosphere7.5 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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All reviews

10
Wonderful
TJ, Aug 2025
Beautiful property, fresh and clean. Dining staff were impeccable! Had an excellent talk with the entertainment manager, Juan, and we had a great time chatting. He was very engaging and personable. Pool view balcony suite was huge huge... Housekeeping came twice a day! Get reservations to the Italian restaurant and steakhouse, both are well worth it. All dining exceeded expectations! Recommend 'tr...
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4.0
Mediocre
Anonymous, Oct 2023
Cleaning (room) staff was excellent. Dinning staff was not great.
10
Wonderful
Anonymous, Jul 2017
Pros (+) Everything and everyone was wonderful!
Cons (-) Nothing! Everything was fine!

Location

Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Golf Club at Pok Ta Pok2.1 km
  • Cancun Convention Center3.4 km
  • Puerto Cancun3.4 km
  • Hard Rock Cafe Cancun3.5 km
  • CoCo Bongo Cancun3.6 km
  • La Isla Shopping Mall4.1 km
  • Kukulcan Plaza4.9 km
  • Glorieta del Ceviche5 km
  • Puerto Juarez5.1 km
  • Gran Puerto5.2 km
  • Spa at The Royal Sands5.4 km
  • Estadio de Beisbol Beto Avila6.1 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Hotel Casa Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hotel Casa Maya

  • Where is Hotel Casa Maya located?

    Hotel Casa Maya is located at Boulevard Kukulcan km 5.5 Zona Hotelera in Hotel Zone, 5.3 km from the center of Cancún. Cancun Golf Club at Pok Ta Pok is the closest landmark to Hotel Casa Maya.

  • When is check-in time and check-out time at Hotel Casa Maya?

    Check-in time is 15:00 and check-out time is 12:00 at Hotel Casa Maya.

  • Does Hotel Casa Maya offer free Wi-Fi?

    Yes, Hotel Casa Maya offers free Wi-Fi.

  • Does Hotel Casa Maya offer free parking?

    Yes, Hotel Casa Maya offers free parking.

  • How far is Hotel Casa Maya from the airport?

    Hotel Casa Maya is 15.8 km from Cancun. Hotel Casa Maya is 71.6 km from Cozumel.

  • Does Hotel Casa Maya have a pool?

    Yes, Hotel Casa Maya has a pool onsite.

  • How does KAYAK find such great Hotel Casa Maya hotel deals?

    KAYAK scours the web for all room deals available at Hotel Casa Maya in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Casa Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Casa Maya.

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4-star hotel
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The Sens Cancun
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4-star hotel
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Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

8.1
5.3 km
Cancun
15.8 km

Everything you need to know for your stay in Cancún

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