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|"Friendly and helpful staff."||(in 21 reviews)|
|"Clean and nice pool area"||(in 18 reviews)|
|"Nice atmosphere with mayan decoration."||(in 6 reviews)|
|"The elevator was not working."||(in 8 reviews)|
|"The air conditioning didn't work."||(in 4 reviews)|
|"The room was extremely dirty."||(in 20 reviews)|
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Roaches.pool not clean.
Didn't have my room at time.roaches,pool not clean. And the advertise as a resort.
Worse Hotel I have ever stayed in.
The Hotel had potential. Only if they could've just kept it clean. Smh!
There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!
Does the trick
Good location to bars, it's air conditioned and its a cool looking hotel. the hotel bar food is kinda crappy. The water didn't work for the first few hours after we checked in but I'm pretty sure they had it turned off to our floor to converse it or something. That's what it sounded like anyways. There's no blankets on the beds, only sheets. We stayed for $60 cad. You're in a good location for bars, everything's walking distance and you have a ton of choices. I'd stay here again. We didn't see any bugs (and I looked) and the bed was pretty comfy
Like there scultures, loby , there are a good bohemic ambience to delight music trought the nigth, grate painting walls
To much noise at nigth, cant sleep, specialy a drop on my air condicion machine, i was report, but nobody didnt fix.
With a stay at Hotel Xbalamque and Spa, you'll be centrally located in Cancun, a 2-minute drive from Market 28 and 14 minutes from Las Americas Cancun Mall. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
based on 1,025 reviews
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Most Popular Landmarks
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