Krystal Cancun
Paseo Kukulcan Km 9, Lotes 9 Y 9a, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 9800From
₪316
Cheapest
rate per night
6.9
Okay
based on 2,377 reviews
About Krystal Cancun
- Resort RoomEnjoy the many amenities of the resort
- Clean and TidyThis stay has listed several different cleanliness practices.
- FreebiesThis stay includes Wi-Fi and Parking for free
Located in Cancun (Zona Hotelera), Krystal Cancun is within a 10-minute drive of Aquaworld and La Isla Shopping Mall. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
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Amenities at Krystal Cancun
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Health and safety
- Daily housekeeping
- Contactless check-in/check-out
- Physical distancing in dining areas
- Physical distancing rules
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Screens or physical barriers placed between staff and guests in appropriate areas
- Use of cleaning chemicals that are effective against coronavirus
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- All plates, cutlery, glasses and other tableware have been sanitized
- Delivered food is securely covered
- Guests can opt-out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
- First-aid kit
- Enhanced cleaning
- Safe
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
- Wedding services
- Ticket service
- Safety deposit box
- Bottle of water
General
- Window
- Family rooms
- Interconnected room(s) available
- Storage available
- Sea view
- Seating area
- Slippers
- Telephone
- Tile/marble floor
- City view
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Steam room
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Microwave
- Tea/coffee maker
- Coffee machine
- Dining table
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Spa bath
- Toilet
Basics
- Internet
- Free toiletries
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Trash cans
Accessibility and suitability
- Multi-lingual staff
- Non-feather pillow
- Non-smoking rooms available
- Increased accessibility
- Elevator
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids' club
- Playground
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Outdoor
- Private beach
- Garden
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Things to do
- Gift shop
- Shops (on site)
- Golf
- Beauty salon
Parking and transportation
- Free parking
- Airport shuttle
- Valet parking
Fitness
- Aerobics
- Fitness center
Workspace
- Fax/photocopying
Reviews of Krystal Cancun
6.9
Based on 2,377 verified guest reviews
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Pros:Beach
Cons:Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
Pros:Beach, pool, good location and helpful staff, very recommended
Cons:I did like everything, nothing to say about, everything’s amazing
Cons:Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
Cons:Towels not replaced sometimes
Pros:The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons:The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
Pros:The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons:We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
Pros:Right on beach!
Cons:Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Pros:Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Cons:Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
Pros:The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Cons:Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
Location
Paseo Kukulcan Km 9, Lotes 9 Y 9a, 77500 Cancún, Quintana Roo
What's nearby
- Forum Beach169 m
- Playa Caracol310 m
- Delphinus Punta Cancún0.4 km
- Playa Chac Mool0.8 km
- Cancun Golf Club at Pok Ta Pok1.7 km
- Playa Tortugas2.6 km
- Acuario Interactivo3.4 km
- Playa Langosta3.9 km
- Playa Marlin3.9 km
- Kukulcan Plaza4.2 km
- Torre Escenica4.6 km
- Parroquia de Cristo Resucitado5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Krystal Cancun
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