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Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning
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Building (1)
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Bedroom (8)
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Pool (3)
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Lobby (2)
![Sun Palace - Cancún - Building]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Pool]( "Provided by ICE Portal")
![Sun Palace - Cancún - Lobby]( "Provided by ICE Portal")
![Sun Palace - Cancún - Restaurant]( "Provided by ICE Portal")
![Sun Palace - Cancún - Gym]( "Provided by ICE Portal")
![Sun Palace - Cancún - Floorplan]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Pool]( "Provided by ICE Portal")
![Sun Palace - Cancún - Lobby]( "Provided by ICE Portal")
![Sun Palace - Cancún - Gym]( "Provided by ICE Portal")
![Sun Palace - Cancún - Floorplan]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Pool]( "Provided by ICE Portal")
![Sun Palace - Cancún - Floorplan]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
![Sun Palace - Cancún - Bedroom]( "Provided by ICE Portal")
Sun Palace
Blvd Kukulcan Km 20 Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
+52 998 891 4100
Cheapest
rate per night
9.7
Excellent
based on 37 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Snaptravel | ₪204 |
| Agoda.com | ₪907 |
| Expedia | ₪1,002 |
Rooms
Superior Rooms
₪1,054+
Bed type
Provider
Total stay + taxes & fees
Unknown
₪1,054
Unknown
₪1,195
Deluxe Rooms
₪204+
Bed type
Provider
Total stay + taxes & fees
Unknown
₪204
Unknown
₪907
Unknown
₪1,002
Unknown
₪1,038
Unknown
₪1,038
Unknown
₪1,167
Unknown
₪1,261
Unknown
₪1,318
King Rooms
₪2,022+
Bed type
Provider
Total stay + taxes & fees
Unknown
₪2,022
Standard Rooms
₪222+
Bed type
Provider
Total stay + taxes & fees
Unknown
₪222
Reviews
Pros
| "Everyone super nice and helpful." | (in 2 reviews) |
|---|---|
| "The rooms were beautiful, the food and drinks were excellent" | (in 6 reviews) |
| "Rooms were very clean!" | (in 1 review) |
Cons
| "Probably, some soundproof could be added to the rooms." | (in 2 reviews) |
|---|
Traveler rating
42
7
2
3
0
Time of year
Traveler type
Show reviews that mention
+
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ExcellentJan 201810.0
Wonderful location and staff
The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!
The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.
-
ExcellentApr 201710.0
The best vacation ever
I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.
I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.
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ExcellentJul 201510.0
Great stay at Sun Palace!
The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!
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ExcellentJun 201510.0
Wonderful Stay!!
Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!
-
GoodNov 20108.0
Food and services were the best. The room was comfortable with panoramic view of the sea
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About
Overview
Sun Palace is a romantic destination, having won the TripAdvisor’s Top Hotel For Romance Traveler’s Choice Award two years in a row. This adults-only hotel is located in the Mexican Caribbean, providing a number of luxurious accommodations in junior suites, deluxe suites, and grand level and concierge level accommodations that include VIP access and exclusive amenities. This is an all-inclusive resort that offers 24-hour room service, world-class dining, in-room double whirlpool tubs, and wireless Internet. WiFi is available throughout the property.
As part of the all-inclusive features, food and drinks are included with every guest stay. All guest rooms include minibars and spacious accommodations, stunning views, a liquor cabinet, complimentary bottled water, coffee makers, smart TVs, CHI hair products and appliances, and more. Guest rooms include resort views or ocean views. Concierge and grand level suites offer private balconies, along with upgraded accommodations and amenities such as Apple TV, private beach areas, personalized concierge service at your door, a pillow menu, and private check in and check out services.
The Sun Palace resort hotel offers an on site spa will a full array of spa services, including massages, facials, hydrotherapy, steam rooms, plunge pools, and more. The resort also offers a number of nightly activities and events, a beauty salon, and a fitness center. Plus, this resort is located in the Cancun Beach Hotel Zone, just under 10 miles southeast of Cancun. Guests can find plenty of shopping, dining, and local attractions to explore around the resort area, including Cinepolis, the Interactive Aquarium Cancun, Pepe’s Tigres, and Benito Juarez Kids Park.
Features
9.7 Excellent
based on 37 reviews
9.7
Cleanliness
9.7
Comfort
10.0
Facilities
10.0
Food
Check in |
15:00 |
Check out |
12:00 |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
ATM on-site
Business center
Car rental
Wake-up service
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Shoeshine
Shops (on site)
Room service
Smoke alarms
Heating
Contactless check-in/check-out
Tour desk
Physical distancing in dining areas
Physical distancing rules
Infinity pool
Spa
Process in place to check health of guests
Hot tub
Indoor pool
Outdoor pool
CCTV in common areas
No smoking
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Laptop safe
Express check-out
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Air-conditioned
Newspapers
Guest accommodation is disinfected between stays
Open-air bath
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Public bath
Airport shuttle (surcharge)
Food can be delivered to guest accommodation
Complimentary breakfast
Guests can opt-out of accommodation cleaning service
Free Internet
Pets not allowed
Free parking
Staff follow all safety protocols as directed by local authorities
Coffee shop
Private beach
Bathrobe
Private bathroom
24hr front desk
Designated smoking area
Steam room
Storage available
Private parking
Spa and wellness center
Free Wi-Fi
Ticket service
Terrace/Patio
Increased accessibility
Beach towels
Linens
Towels
Safety deposit box
Sea view
Elevator
Massage
Shampoo
Shower cap
Slippers
First-aid kit
Snack bar
Balcony
Bathtub
Body soap
Breakfast in the room
Bridal suite
Tea/coffee maker
Telephone
Chapel/shrine
Toilet
Toilet paper
Children's television networks
Safe
Sauna
Toothbrush
TV
Conditioner
Valet parking
VIP room facilities
FAQs when booking at Sun Palace
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Photos
All Photos
01 of 20
Reviews about Sun Palace
“Everyone super nice and helpful.”
“Very very hospitable and friendly staff.”
“The rooms were beautiful, the food and drinks were excellent”
“Staff was excellent!”
“Beach is awesome”
“The room was excellent and the location on the beach was great.”
“very generous with drinks at any time at any location.”
“Rooms were very clean!”
Location
Most Popular Landmarks
- El Rey Ruins 1.8 km
- Playa Delfines 1.9 km
- Museo Maya de Cancun 3.1 km
- Wet'n Wild Cancún 4 km
- Kukulcan Plaza 6.7 km
- Playa Marlin 6.9 km
Nearby hotels
Closest
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Cheapest
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Most recommended
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