The Ritz-Carlton Cancun

Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 0808

Cheapest
rate per night

8.9

Excellent
based on 229 reviews
The Ritz-Carlton Cancun - Cancún, Quintana Roo, Mexico
29.11 Sun
-
30.11 Mon
Compare vs. KAYAK |

Provider Nightly total
Zenhotels.com ₪418
Agoda.com ₪494
Expedia ₪553
Zenhotels.com
Agoda.com
Expedia

Good to know

Value for money

8.0

Distance to city center

9.4 km

Location rating

9.2

Nearest Airport

Cancún

Distance to airport

12.9 km

Rooms

29.11 Sun
30.11 Mon

Double Rooms

₪670+

Bed type
Provider
Total stay + taxes & fees
King bed
₪670
King bed
₪696
King bed
₪737
Double bed
₪797
Double bed
₪798
Double bed
₪808
Double bed
₪808
Unknown
₪828
Unknown
₪829
Double bed
₪868
Unknown
₪889

Standard Rooms

₪461+

Bed type
Provider
Total stay + taxes & fees
Twin bed
₪461
Unknown
₪703
Unknown
₪1,002

King Rooms

₪537+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪537
King bed
₪553
Unknown
₪658
King bed
₪659
King bed
₪687
Unknown
₪776
King bed
₪808
King bed
₪809
King bed
₪825
Unknown
₪832
King bed
₪842
King bed
₪886
King bed
₪1,026
King bed
₪1,048
Unknown
₪1,054
Unknown
₪1,454

Reviews

Pros

Cons

Traveler rating

102
19
6
3
2

Time of year

Traveler type

Show reviews that mention

+
  • Excellent
    Jul 2019
    10.0

    loved everything. lovely experience

  • Excellent
    Jun 2016
    10.0

    Great Service that meest every expectation

    Great service that is unmatched. A very warm and welcoming atmosphere

  • Good
    Sep 2015
    7.1

    Nice but not 5 star

    clean quiet location

    Spa is not up to 5 star standards limited dining choices

  • Excellent
    May 2015
    8.8

    Among the top hotels in Cancun, but...

    Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

    Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

  • Excellent
    May 2015
    9.7

    the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

    The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

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About

Overview

The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.

The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.

In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.

Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.

The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning

8.9 Excellent

based on 229 reviews

9.3

Cleanliness

9.2

Comfort

9.1

Staff

7.9

Value for money

Check in

15:00

Check out

12:00

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Business center
Car rental
Wake-up service
Executive lounge access
Daily housekeeping
Wi-Fi
Fax/photocopying
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shoeshine
Shops (on site)
Heated pool
Room service
Smoke alarms
Heating
Special diet menus (on request)
Tour desk
Physical distancing in dining areas
Physical distancing rules
Spa
Hot tub
Interconnected room(s) available
iPhone dock
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check out
Hairdryer
Fitness center
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (surcharge)
Babysitting/child services (surcharge)
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Internet (surcharge)
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Parking (surcharge)
Playground
Pool with a view
Private beach
Coffee shop
Bathrobe
Private bathroom
Garden
Private check-in/check-out
24hr front desk
Steam room
Private parking
Shuttle service (additional charge)
Storage available
Spa and wellness center
Wedding services
Radio
Ticket service
Outdoor tennis
Terrace/Patio
Increased accessibility
Beach towels
Towels
Safety deposit box
Sea view
Seating area
Elevator
Massage
Slippers
Alarm clock
Balcony
Bathtub
Breakfast in the room
Telephone
Carpeted
CD player
Toilet
Safe
Sauna
TV
Valet parking
Desk
VIP room facilities

FAQs when booking at The Ritz-Carlton Cancun

Does The Ritz-Carlton Cancun have special cancellation policies due to coronavirus (COVID-19)?

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What family-friendly services are offered at The Ritz-Carlton Cancun?

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What shopping is possible at The Ritz-Carlton Cancun?

What beach amenities are found at The Ritz-Carlton Cancun?

Where is The Ritz-Carlton Cancun located?

When is check-in time and check-out time at The Ritz-Carlton Cancun?

Does The Ritz-Carlton Cancun offer free Wi-Fi?

Does The Ritz-Carlton Cancun offer free parking?

Does The Ritz-Carlton Cancun offer free airport shuttle service?

How far is The Ritz-Carlton Cancun from the airport?

Can you bring pets to The Ritz-Carlton Cancun?

Does The Ritz-Carlton Cancun have a pool?

Photos

All Photos (35)
Building (4)
Bedroom (5)
Bar (1)
Pool (1)

Location

Most Popular Landmarks

  • Kukulcan Plaza 1 km
  • Playa Marlin 1.2 km
  • Acuario Interactivo 1.9 km
  • Museo Maya de Cancun 2.6 km
  • Playa Delfines 3.8 km
  • El Rey Ruins 3.9 km

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Hotels North America Mexico Quintana Roo Cancún The Ritz-Carlton Cancun