3 stars
The Willows Hotel
555 West Surf Street, Chicago, IL 60657, United States
Chicago, IL
See location+1 773 528 8400Official websitePhotos of The Willows Hotel
Overview
Located less than a 20-minute stroll from Diversey Railway Station, The Willows Hotel offers free Wi-Fi. This modern property is conveniently situated in Lake View.
There are a range of facilities available to those staying at the hotel, including a concierge, laundry facilities and a 24-hour reception. It also provides room service, a safe and luggage storage.
Rooms at The Willows Hotel feature mini bars and hair dryers.
The area surrounding the hotel has a variety of restaurants and cafés. Millennium Park, the Art Institute of Chicago and Chicago Loop are easily reached by car.
Latest deals for The Willows Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at The Willows Hotel
- Fitness center
- Room service
- Free Wi-Fi
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Parking
- Laundry service
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Wake-up service
- Concierge service
- Safety deposit box
- Room service
- 24hr front desk
Dining
- Wine glasses
- Minibar
- Snack bar
- Food can be delivered to guest accommodation
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Elevator
- No smoking
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Beach access
- Golf
Parking and transportation
- Parking
Health and safety
- Safe
Fitness
- Fitness center
Reviews of The Willows Hotel
7.8
Good
1223 verified ratings
Wonderful
503
Very good
268
Good
206
Okay
75
Fair
76
Mediocre
30
Poor
65
Guests say
Guests appreciated the hotel's location, highlighting its convenience for visiting local attractions, family, shopping, and dining options. However, many expressed dissatisfaction with the service, noting unfriendliness and understaffing during check-in. Cleanliness was also a concern, with specific mentions of mold in bathrooms and a general need for updates to the facilities.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
7.8 out of 10
766 reviews
7.8 out of 10
94 reviews
8.2 out of 10
22 reviews
8 out of 10
16 reviews
An older but very well kept hotel. Cozy lobby with nice seating around a fireplace.
Cute boutique hotel. Smallish rooms, but fantastic location within walking distance of shopping, restaurants and amenities. Great neighborhood!
Pros (+) Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
Pros (+) Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.
Cons (-) Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.
Pros (+) Front desk very helpful. Room spacious. Beds very comfortable.
Cons (-) Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
Pros (+) The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.
Cons (-) My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.
Pros (+) The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.
Cons (-) The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.
Pros (+) Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately
Cons (-) The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.
Pros (+) Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of...
Cons (-) Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).
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Location
555 West Surf Street, Chicago, IL 60657
What's nearby
- Lincoln Park Zoo1.6 km
- Wrigley Field1.8 km
- Graceland Cemetery2.7 km
- 360 CHICAGO4.3 km
- Magnificent Mile4.7 km
- Chicago Riverwalk5.4 km
- Chicago Theater5.6 km
- Navy Pier5.8 km
- Chicago Cultural Center5.8 km
- Cloud Gate6 km
- Millennium Park6 km
- Chicago Lakefront Trail6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Willows Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price