Hotel was very clean, food was great and staff very attentive!
4 stars
Intercontinental Cleveland
Photos of Intercontinental Cleveland
Overview
InterContinental Cleveland is situated in Cleveland and is close to nearby attractions, such as Euclid Avenue. It provides a fitness centre, as well as valet parking, an express check-in and check-out feature and a sauna.
A wide range of premium services are available for guests of InterContinental Cleveland, such as a concierge, a currency exchange and a car rental desk. Staff are available 24 hours a day and can assist with booking tours and tickets. It also offers superb options for meetings and events.
The rooms at the hotel offer a mini bar and all the essentials for a comfortable stay. They are also equipped with a hair dryer and cable/satellite channels.
The hotel houses restaurant and bar where guests are able to relax of an evening with dinner and a drink.
InterContinental Cleveland is less than a 20-minute drive from Cleveland Hopkins International Airport and Case Western Reserve University is a brief stroll away. Guests will find plenty to see and do in the local area, with the Cleveland Museum of Art and University Circle a short car ride away.
Latest deals for Intercontinental Cleveland
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Intercontinental Cleveland
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Shuttle service (free)
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
General
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Accessibility and suitability
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Drying rack for clothing
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Shuttle service (free)
- Parking
- Valet parking
- Private parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness center
Spa
- Sauna
Reviews of Intercontinental Cleveland
8.5
Very good
359 verified ratings
Wonderful
203
Very good
61
Good
47
Okay
13
Fair
13
Mediocre
5
Poor
17
Summary of reviews
Guests say
The reviews highlight the hotel's excellent cleanliness and friendly staff, with many guests appreciating the beautiful rooms and complimentary amenities like breakfast and toiletries. However, there were significant complaints regarding customer service, particularly regarding responsiveness to issues and a few instances of the staff's demeanor. Additionally, the location received mixed feedback, with some guests dissappointed due to nearby attractions and a lack of amenities like a pool.AI-Generated from customer reviews
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Score by provider
8.8 out of 10
4 reviews
All reviews
Pros (+) Table 45 is a great restaurant. While staying at the Intercontinental, we ate there every night, partly for convenience, but mainly because the menu was varied and interesting, the food was well prepared and the service was excellent. The sous vide lamb was one of the best tasting and textured lamb dishes I've ever eaten.
Cons (-) We had a minor snafu at the desk on arrival, but the manager sent up an apology and a generous gift in recompense, then called to make sure we felt we had been made whole. His concern more than made up for the minor inconvenience. The fan of the heating system in the room was loud enough that we had to turn it off even when we could have used it. That might have been particular to our room, howeve...
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Pros (+) Location could not be better for Cleveland Clinic visitors. Table 45 is a very, very good restaurant. Excellent staff across all departments.
Cons (-) Thought it very expensive. Breakfast Buffet was priced like New York City. Small things missing, like bottled water, unless of course you wanted to pay for the Fiji water in the bar.
Pros (+) Everything was excellent.
Pros (+) Free toothbrush. Toiletries were nice mixture of things that you normally do not receive. That is about it.
Cons (-) Things that I did not like: Staff that lies. They like to patronize you just to push off to the next person. Rooms reasonable but not worth the price.
Location
9801 Carnegie Avenue, Cleveland, OH 44106
What's nearby
- Severance Hall1 km
- Cleveland Museum of Art1.1 km
- Cleveland Museum of Natural History1.2 km
- Cleveland Botanical Garden1.4 km
- Museum of Contemporary Art1.5 km
- Playhouse Square Centre5.1 km
- Progressive Field5.5 km
- Cleveland Arcade5.9 km
- Cleveland Public Library6 km
- USS Cod6.1 km
- Soldiers and Sailors Monument6.1 km
- Terminal Tower6.2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Intercontinental Cleveland
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city center | 6.2 km |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 21.6 km |