Value for money
Distance to city center
|Detroit Metropolitan Wayne County|
Distance to airport
|"Great location and very helpful staff."||(in 160 reviews)|
|"Great views great place great people."||(in 117 reviews)|
|"Staff was exceptionally inviting and kind."||(in 135 reviews)|
|"Worst experience of my life."||(in 10 reviews)|
|"The remote control was disgustingly filthy."||(in 42 reviews)|
|"The bathroom was dirty."||(in 13 reviews)|
|room was not cleaned||in 712 reviews|
|second room||in 648 reviews|
|staff was rude||in 433 reviews|
|river view||in 384 reviews|
|great location||in 370 reviews|
|river walk||in 277 reviews|
|check in took||in 247 reviews|
|tv remote||in 115 reviews|
|air conditioning||in 113 reviews|
|old building||in 75 reviews|
|coffee maker||in 74 reviews|
|restaurant and bar||in 59 reviews|
|close to downtown||in 58 reviews|
|key cards||in 48 reviews|
|waited in line||in 44 reviews|
|parking lot||in 38 reviews|
|toilet paper||in 28 reviews|
|room was dirty||in 20 reviews|
|worst hotel||in 17 reviews|
I liked the location.
EVERYTHING! Parking lot filled with potholes, room service is lacking the service, air conditioning never worked. had to open the windows and my toom was filled with bugs. They tried to charge me $120 for a resort fee 2x.
Nothing about this experience felt like a hotel.
It felt like a motel was taken over by aliens that were doing a horrible job of pretending to continue running the hotel.
There was no hot water, cable picture on TV was fuzzy, room had strange smell, thin sheet instead of curtains covering bathroom window, heat would not work adequately, no hotel thick comforter instead thin 20.00 comforter like the ones Amazon sell not even down filled. Customer service terrible. Checked in early 7:30 was told room would be ready at 2:00 came back at 3:00 still had to wait until 4:15 just for my room only. The other couple we traveled with did not even have 1 roll of toilet paper in their room!! our iron wasnt working had to get another and some wall outlets would not work had to use cell cause clock was on the desk with no outlet by the bed.
Staff was great and very helpful and friendly
Carpets in room stained no biggie but I assume most ladies or wives wouldn’t like Bathroom was very nice and clean beds comfortable and clean Overall perfect price for an over night stay Security was great No concerns about my car over night Was a nice night kept the windows open for a nice breeze
Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.
Good value - but fix hot water!
I liked the location (river front). Staff very friendly.
I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.
The views and proximity to the water
Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.
No waterfront room
Room was clean
I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
Neat historical building, nice view and location on the riverwalk.
Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
clean room and nice view
took 2 hours to ck in !! cant get must worse then that!!
Poor customer service and no attempt at service re
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly.
i would have liked a heavier blanket and the pillows were very big and puffy for my neck.
staff's good mood and attitude
it's a run down facility for the price - broken was basin etc
The efficiency of staff (especially the lady at the reception who found for us how to go to the Henry Ford Museum at Dearborn by public transport). The excellent shuttle bus service offered to the hotel guests. The location, with the pleasant view of the river. Complimentary coffee and tea and evening wine.
Whenever you called they were able to assist.
The outstanding service of the staff.
the hotel was great and the staff was wonderful and treated us like VIPs
With a stay at Roberts Riverwalk Urban Resort Hotel, you'll be centrally located in Detroit, a 1-minute drive from Detroit Riverwalk and 8 minutes from Greektown Casino. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Free self parking is available onsite.
based on 1,915 reviews
Value for money
Policies vary by room type and provider.
Roberts Riverwalk Urban Resort Hotel is located at 1000 River Place Drive in Rivertown/Warehouse District, 2.9 km from the center of Detroit. Belle Isle is the closest landmark to Roberts Riverwalk Urban Resort Hotel.
Check-in time is 16:00 and check-out time is 11:30 at Roberts Riverwalk Urban Resort Hotel.
Yes, Roberts Riverwalk Urban Resort Hotel offers free Wi-Fi.
Yes, Roberts Riverwalk Urban Resort Hotel offers free parking.
No, Roberts Riverwalk Urban Resort Hotel does not offer free airport shuttle service.
Roberts Riverwalk Urban Resort Hotel is 8.6 km from Windsor.
No, pets are not allowed at Roberts Riverwalk Urban Resort Hotel.
Yes, Roberts Riverwalk Urban Resort Hotel has a pool onsite.