3 stars
Sonesta Hotel Grand Rapids Airport
3333 28th Street Southeast, Grand Rapids, MI 49512, United States
Grand Rapids, MI
See location+1 616 949 9222Photos of Sonesta Hotel Grand Rapids Airport
Overview
Grand Rapids hotel in Kentwood with airport shuttle service and area shuttle service An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request. Sonesta Hotel Grand Rapids Airport offers 183 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 45-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center. Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.
Latest deals for Sonesta Hotel Grand Rapids Airport
Amenities at Sonesta Hotel Grand Rapids Airport
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Free airport shuttle
- Shuttle service (free)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
General
- Seating area
- Sofa
- Telephone
- Carpeted
- Pool view
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Accessibility and suitability
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
- Designated smoking area
- Private entrance
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Parking and transportation
- Shuttle service (free)
- Free airport shuttle
- Free parking
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Laundry
- Laundry facilities
- Iron and ironing board
Pool
- Heated pool
- Indoor pool
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Health and safety
- Daily housekeeping
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of Sonesta Hotel Grand Rapids Airport
6.3
Okay
398 verified ratings
Wonderful
102
Very good
60
Good
46
Okay
31
Fair
49
Mediocre
36
Poor
74
Guests say
Guests express mixed feelings about the hotel, highlighting significant issues with service and cleanliness. Many comments reflect frustration over rude staff interactions and unclean rooms, contributing to an overall negative experience. However, the hotel's location received praise for its convenience and accessibility.AI-Generated from customer reviews
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Score by provider
6.4 out of 10
3 reviews
6 out of 10
7 reviews
If you want to sleep, eat, or get a reliable Marriott Bonvoy experience - go somewhere else. The rooms facing the indoor pool have no soundproofing so you hear all the kids yelling - including past 10 PM when the pool is supposed to close. The doors also don't insulate well so the room smells and feels like you're at a pool. There were no food options available in the evening. Bar may have served ...
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Pros (+) The front desk women were very helpful after informing me that the hotel was closed and arranged for me to stay elsewhere.
Cons (-) The ******* hotel was closed and amoma.com via Kayak booked me there! This was a complex bait and switch. I booked there for specific amenities and was sent to a hotel with far less. Avoid amoma.com!
Cons (-) Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach...
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Pros (+) It was walking distance from everything!
Cons (-) Had trouble with the door locks.
Pros (+) Location
Cons (-) Run down, dirty, bad receptionist, lumpy small pillows, under bed never been vacuumed, housekeeping on phone while cleaning, no wonder room was dirty. Just bad. Never going back
Pros (+) Great location, great staff
Pros (+) Our room was clean and comfortable.
Cons (-) The sraff was rather disorganized. When we got there at 4pm, they weren't sure which rooms were ready so we had to sit in the lobby with our luggage for 10 minites waiting for word from housekeeping.
Pros (+) Location
Cons (-) First hotel that I've ever stayed with no free breakfast. Had to request clean towels. Not even coffee
Cons (-) rooms were not clean..tv did not work right. pool was not open all the time only at night. would not go there again
Location
3333 28th Street Southeast, Grand Rapids, MI 49512
What's nearby
- DoubleTree by Hilton Hotel Grand Rapids Airport2.9 km
- Frederik Meijer Gardens & Sculpture Park7.4 km
- Meyer May House7.5 km
- ArtPrize8.6 km
- Grand Rapids Children's Museum8.7 km
- Urban Institute for Contemporary Arts8.8 km
- Grand Rapids Civic Theatre8.8 km
- Van Andel Arena9 km
- Grand Rapids Art Museum9.1 km
- Amway Grand Plaza Hotel9.3 km
- La Grande Vitesse9.4 km
- DeVos Place9.4 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Sonesta Hotel Grand Rapids Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price