Grand Rapids car rentals

Grand Rapids car rentals

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Grand Rapids, MI, United States
16 Dec — 23 Dec
Same drop-off
Grand Rapids, MI, United States
Thu 16.12
Noon
Thu 23.12
Noon
Driver's age:

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Grand Rapids car rental information

Pick-up locationGrand Rapids
Rental locations22
Airport locations10

Grand Rapids car rental reviews and directory

Rated #1
Budget
Best rated
7.8 Good (128 reviews)
3 locations in Grand Rapids
Budget
Locations in Grand Rapids
  • 8
  • 7.9
  • 7.7
  • 7.9
  • 7.7
Recent reviews
2.0 Mediocre2021 Dec 07
When needed to extend due to weather and having that car that was non-functional on snowy roads, they charged double for an additional 5 days that they charged for the initial 10 days.
8.0 Excellent2021 Nov 28
The customer service was excellent!!!
4.0 Okay2021 Nov 27
The line at the airport rental counter was so long we hopped to the Hertz/Dollar counter. They served us right away and were 30% less than Budget. We prefer Budget but they were not prepared to handle the heavy holiday travel.
10.0 Excellent2021 Oct 18
Everything went smoothly.
10.0 Excellent2021 Oct 17
Excellent experience overall, but I gave the lowest rating possible to "Value for Money" because, although this was the best value I found, car rentals in general continue to be 2x- 3x more expensive than pre-pandemic. Value for money in car rentals these days can be judged relative to other rental companies, but is very poor for them all.
1.9 Horrible2021 Aug 17
The car was dirty and reeked of cigarette smoke, despite being a "non smoking" car... we have 2 young kids, so this is totally unacceptable. Worse, when we told them about it when dropping off the car, they just shrugged their shoulders and didn't care. I'll never use budget again.
5.9 Okay2021 Aug 13
better choice of vehicles and surius optional
1.9 Horrible2021 Jul 10
Our flight was late and they decided to just close, so we were stranded and had to rent from another company. Worst rental experience ever
2.0 Mediocre2021 Jun 29
The vehicle had a permanent smell of marajuana and alcohol, as well as damage on the exterior marked with white "x's". when we attempted to address it with the front counter as well as by calling budget, we were told to speak with the customer service rep upon drop-off. when we got to drop off, they were so backed up that the rep said there was nothing they could do and to call customer service at budget.
10.0 Excellent2021 Jun 17
Windshield washer doesn’t work. Has fluid, but still inop
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Rated #2
Hertz
7.7 Good (161 reviews)
3 locations in Grand Rapids
Hertz
Locations in Grand Rapids
  • 7.8
  • 7.9
  • 7.6
  • 7.6
  • 7.4
Recent reviews
2.0 Mediocre2021 Oct 23
Have the right car ready for us.We had reserved a midsize an we got a compact. The car was dirty an small.We will never rent from hertz again.I would hope hertz reaches out to us for some kind of compensation.
10.0 Excellent2021 Sep 10
The guys at the desk were friendly and helpful. The price of the car rental was kind of more than I would of wanted o pay normally.
10.0 Excellent2021 Aug 31
Vehicle was clean and comfortable, with lots of room for luggage. Would have been nice if I could have gone through Kayak again to add insurance to rental after changing my mind. I was unable to get a live person to assist as there was no options via computerized phone menu or online. Very frustrating.
7.9 Good2021 Aug 28
The vehicle was exactly what we needed. It had great mileage and was comfortable. It would have helped to have some instructions about the use of the onboard computer. Otherwise, we adapted well and enjoyed our trip.
1.9 Horrible2021 Jul 25
I had a written reservation and confirmation (Hertz, 487 28th Street Se, Grand Rapids, Michigan, 49548). Upon arrival, I was told there was not a single car available. The staff on site was not helpful at any time. A customer before me had the same problem. I can do without such service from hertz in the future.
10.0 Excellent2021 Jul 20
windows were not clean
3.9 Mediocre2021 Jul 16
The pickup process was terrible they had one 50+yr old guy typing slower than climate change. It was insane
1.9 Horrible2021 Jul 09
Showed up and they told me there were no cars available.
10.0 Excellent2021 May 27
Staff Is Very helpfulCar could have been cleaner but understand for the price.
2.0 Mediocre2021 May 18
Nothing went well with this rental.the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.
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Rated #3
Alamo
8.6 Excellent (82 reviews)
1 location in Grand Rapids
Alamo
Locations in Grand Rapids
  • 8.2
  • 8.6
  • 8.6
  • 8.9
  • 8.6
Recent reviews
9.6 Excellent2020 Mar 16
The staff at both GRR and MCO were great. The vehicle ran awesomeall went well. thank you.
9.6 Excellent2020 Jan 27
The drop off was super easy.I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.
10.0 Excellent2019 Dec 12
Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.
10.0 Excellent2019 Oct 18
Friendly staffSignage
10.0 Excellent2019 Oct 15
Free upgrade
5.6 Okay2019 Sep 09
Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.
9.6 Excellent2019 Sep 06
Friendly staff and clear car with easy pickup/drop off
4.8 Okay2019 Aug 12
The car was dirty and in poor condition.
10.0 Excellent2019 Aug 06
Staff was friendly. Drop-off was super-easyI wish there were recycling bins at drop off.
8.8 Excellent2019 Mar 24
The Cadillac was all that I hoped it would be.This rental was quite expensive.
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Rated #4
Enterprise
8.1 Excellent (80 reviews)
6 locations in Grand Rapids
Enterprise
Locations in Grand Rapids
  • 8.3
  • 8.2
  • 8.1
  • 8.1
  • 8
Recent reviews
1.9 Horrible2021 Jul 19
I set my pick up time for 6pm on Kayak which was confirmed. I was on a layover in Denver when Enterprise called me and said that they would be unable to create my agreement if I were to arrive at 6pm as their system shuts down at 6 sharp. My flight landed at 5:50 and I would have been there at 6:05. They absolutely refused to do anything to help and I ended up having to cancel. There were literally 0 cars available at any of the rental agencies at the airport or Uhaul. I ended up having to rent a Home Depot van for my trip as it was the ONLY option besides a Tesla for $985 per day on Turo. This was a terrible experience and I will not be using Kayak to book anything in the future as you are clearly out of touch with your suppliers.
10.0 Excellent2021 Jan 06
Everything was easy
2.0 Mediocre2020 Sep 13
Staff was helpfulOrdered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO
2.0 Mediocre2020 Jul 07
I booked a vehicle they didn't have, so I never got a vehicle.
10.0 Excellent2020 Jul 04
Staff was super nice and helpfulNothing :)
6.8 Good2020 Jun 30
There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!
2.0 Mediocre2020 Jun 25
They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableI appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.
10.0 Excellent2019 Nov 28
I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.
6.0 Good2019 Oct 07
The car was good for my needsI requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.
10.0 Excellent2019 Aug 26
They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Online availability being accurate with the store and the 3rd party vendor who I used to book this car.
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Rated #5
Dollar
7.7 Good (62 reviews)
1 location in Grand Rapids
Dollar
Locations in Grand Rapids
  • 8.3
  • 8
  • 7.6
  • 7.6
  • 7.4
Recent reviews
4.0 Okay2021 Nov 21
Being charged additional fees after the fact is a terrible business model. The charges that I agreed to at the time of reservations was not honored. Will never use you again.
7.9 Good2021 Aug 03
The cost was very high. There was no assistant in the lot to check out/in car, however, it is COVID! So considering the times we were ok with it. Otherwise all went smoothly. Thank you.
10.0 Excellent2021 Jul 24
Everything was excellent
10.0 Excellent2021 Jul 07
Nothing
8.0 Excellent2021 Apr 05
Cheap price, decent vehicle.Check in process was slow.
9.6 Excellent2020 Oct 21
Very friendly
2.0 Mediocre2020 Oct 18
I liked nothing at allPoor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.
5.2 Okay2020 Oct 07
Staff was okThe insurance was more than the cost of the rental per day. Not transparent costs
10.0 Excellent2020 Oct 02
Staff Friendly, drop off super easy.
5.2 Okay2020 Sep 23
Selected class of vehicle not available; substitute not comfortable and not fuel efficient
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Rated #6
Avis
7.5 Good (53 reviews)
3 locations in Grand Rapids
Avis
Locations in Grand Rapids
  • 7.5
  • 7.6
  • 7.6
  • 7.5
  • 7.2
Recent reviews
3.9 Mediocre2021 Jul 25
Promised aCX5 Mazda or better and got a Ford mini crossover. It was beat up on the exterior and was an uncomfortable ride. Very disappointed.
4.8 Okay2020 Aug 16
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.
2.0 Mediocre2020 Aug 07
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Pretty much everything.
2.0 Mediocre2020 Jul 25
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.
10.0 Excellent2020 Mar 31
The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.
6.4 Good2020 Feb 05
I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers
2.0 Mediocre2019 Dec 31
I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meEverything
7.2 Good2019 Dec 15
Car was clean, no issues, booking on line was easyPick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.
6.0 Good2019 Jul 27
Car was clean, drop off was normalI got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.
2.8 Mediocre2019 Jul 20
Staff was not very helpful in getting me taken care of for the inconvenienceGave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my fault
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Rated #7
National
8.9 Excellent (12 reviews)
1 location in Grand Rapids
National
Locations in Grand Rapids
  • 8.6
  • 9.1
  • 8.8
  • 9
  • 9
Recent reviews
8.0 Excellent2019 Jun 25
Drop off was easyPick up took 45 minutes because understaffed at the counter
6.8 Good2019 Jun 11
RoomyThe car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.
8.0 Excellent2018 Aug 27
Nice vehicleRented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.
10.0 Excellent2018 Jun 24
Great and fastFriendliness and customer service was greatCost but who does?
7.2 Good2018 Jun 09
Good Price - Bad serviceI ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!
7.6 Good2017 Nov 28
Not particularly cleanEasy pick up and reasonable good rate.Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.
10.0 Excellent2017 Apr 11
As advertisedCounter was open and car available despite my plane being delayed until after midnight.
10.0 Excellent2017 Jan 10
Perfect, worry free.Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.
10.0 Excellent2017 Jan 07
Lots of room in this Dodge JourneyA little hard to figure out how to work the touch screen for regulating heat, etc.
9.6 Excellent2016 Aug 14
Great car, easy pick up and drop offBooster seat rental way over priced
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Easirent
1 location in Grand Rapids
Easirent
Locations in Grand Rapids
Recent reviews
Fox
1 location in Grand Rapids
Fox
Locations in Grand Rapids
Recent reviews
Sunnycars
1 location in Grand Rapids
Sunnycars
Locations in Grand Rapids
Recent reviews
578 travelers who rented a car in Grand Rapids gave the car agency they used an average rating of 7.9

Car rental locations in or near Grand Rapids

Good to know

Most popular car type

Intermediate

When to book a rental car in Grand Rapids

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Grand Rapids

  • Grand Rapids is plonked amidst the scenic countryside of Michigan, only a 40-minute car ride from the Lake Michigan and Huron-Manistee National Forests. The best way to explore the wonderful attractions in and around Grand Rapids is on your own four wheels, so pick up a hire car to make the most out of your trip to the city.
  • 13 miles southeast of Grand Rapids is the Gerald R. Ford International Airport, where travelers can conveniently pick up a hire car. The agencies’ counters can be found on the first floor of the parking garage and include internationally renowned companies like Avis, Enterprise, and Hertz. The quickest way to Grand Rapids’ center is via the I-96 W, which will take you to the city in 20 minutes.
  • The winters in Michigan can be very cold and bring lots of snow. Therefore, it is imperative to familiarize yourself with driving in snow conditions if you visit in the winter. Make sure the hire car is properly equipped and fitted with winter tires. It is also recommended that you keep an emergency kit in the car with band aids, water, a torchlight, and some snacks, in case you get stuck in the snow and it requires time to be reached. Also, if you do get stuck, never spin the wheels, as the tires will only dig deeper into the ground.
  • Look forward to a smooth and pleasant driving experience when visiting Grand Rapids. The roads are well-maintained in most areas and drivers are not aggressive or in too much of a rush compared to many other cities. Traffic is also barely congested, so there is really no reason to avoid driving in the city, but do be a bit more careful between 7 and 8 am.
  • Book your rental car in Grand Rapids at least 1 day before your trip in order to get a below-average price
  • Intermediate rental cars in Grand Rapids are around 51% cheaper than other car types, on average

FAQs about renting a car in Grand Rapids