Pros: Cheap price, decent vehicle.
Cons: Check in process was slow.
Pros: Very friendly
Pros: I liked nothing at all
Cons: Poor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.
Pros: Staff was ok
Cons: The insurance was more than the cost of the rental per day. Not transparent costs
Pros: Staff Friendly, drop off super easy.
Cons: Selected class of vehicle not available; substitute not comfortable and not fuel efficient
Cons: Other locations do not hand you keys to a specific car and that is what you get. Other locations say the keys are in it choose one from row (what ever row it is). I can select the car I want within what my rental was for. I was also told to write down my mileage so I could tell the check in person. Normally there is someone there to take the car from me and wish me a good day. They review the mileage themselves.
Pros: Car was great.
Cons: I have been charged twice for the same rental. I am not happy.
Pros: nothing... Dollar did not have the paid reservation, nor could they find it using the Dollar reservation number i was provided
Cons: they would have been aware that i actually had a rental reservation that was already paid.
Pros: Very friendly staff, excellent service, easy drop off and pick up. Excellent value.
Cons: Nothing that I can think of. Everything was great.
Cons: Didn’t say they didn’t use debit cards. Drove all the way there after calling and couldn’t get a rental
Cons: Staff was friendly. My issue was the lack of information pertaining to using a debit card. Staff claimed it states it about 24 hr advance reservation when using a debit during the phone call. It infact does NOT...It specifies to inform the agent that you are using a debit, but not any other information. So I was dropped off to pick up the car, informed agent of the debit card, just to learn the details and have to get another ride home from the location (40 minute drive) just to have to get yet another ride back the next day.
Dollar has 1 rental location in Grand Rapids. Take a look at our Dollar rental location map to find the best rental cars near you.
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