Book Hertz car rentals in Grand Rapids

Grand Rapids, MI, United States
25 Oct — 1 Nov
Grand Rapids, MI, United States
Mon 25.10
Noon
Mon 01.11
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Grand Rapids

Overall Rating7.7 GoodBased on 159 reviews
Cleanliness
7.8
Comfort
7.9
Overall
7.6
Pick-up/Drop-off
7.6
Value for money
7.4

Recent reviews

Traveler rating
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Find reviews that mention:
2.8
Bait & SwitchPros:Nothing, the counter help was helpless, the manager was apatheticCons:Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.Reviewed 2016 Oct 27
review fromkayak
2.0
Worst customer servicePros:NothingCons:I booked my rental, then called the hertz line to extend it by one day. The man on the phone ended up canceling my rental saying I needed an airline ticket ( I never booked through a hertz near an airport) He said that as a local I could not rent with out one and never provided answers to my questions. Well when that was done, I called back 10 minutes later to try and speak to a manager, the lady who answered said that the previous man had made a mistake and that my rental was fine and that she was able to extend it and charge me for the extended day. Well, come tuesday the day we were supposed to pick up our rental at 7:30am to head on our trip. The hertz location had no information about our rental. They said they couldn't help us and didn't seem to care. I called back to the hertz hotline and requested to speak to a manager. The manager told me repeatedly I didn't know what I was talking about and tried telling me " I was the one who cancelled it" I never cancelled the car, and she kept getting the order of when I called all wrong, which luckily for me I wrote down the times and who I spoke to. She kept saying I called on a monday when in fact I called on a sunday twice. Then proceeded to degrade me for using a debit card instead of a credit card ( which the website even says that I can use a debit card to reserve a vehicle, and I was ok with a credit check) She was unhelpful and said that she could do nothing and was rude. Hertz has the worst customer service I have ever delt with. I try to never leave reviews, but the way they handled this left me angrier than ever. I will never deal with this business again, I will never recommend them to any one. If you need a car rental agency that actually cares and deals with issues professionally then don't book through hertz. Ever.Reviewed 2017 May 07
review fromkayak
10.0
Pros:Staff greatCons:NothingReviewed 2021 Mar 27
review fromkayak
2.0
Horrible customer service!Cons:During my search online in a new city, I inadvertently booked an offsite rental location. My bad. Arriving on my delayed flight, The young girl at the Airport Hertz counter assured me it’s only 5 minutes away. I took a cab. 20 minutes away was the CLOSED location. The after hours site: THE AIRPORT! It would have been nice for her to tell me the location was closing in 10 minutes ! 20 minutes back to the airport revealed no car available. Cheapest car through another company was over half the price of my original 6 day rental! I rented it for the night to drive my hour commute. I called the next day only for Hertz to tell me they have cars available but they won’t honor the initial rate they gave me. I drove an hour back and forth again to return my expensive rental for a good deal from Alamo. Customer service is key Hertz. Shame on you. Please, train your staff! Never again.Reviewed 2018 Jun 27
review fromkayak
8.0
Pros:The staff was helpful and did what they could to provide a rental car. Seems that the Logistics person failed to schedule adequate vehicles for the number of reserved clients.Cons:The mid size SUV vehicle that I rented was not ready when I arrived, given a small economy car (not impressed). Later that day went back to pick up reserved mid size SUV and still not ready, Received full size gas guzzling GMC, not clean, reeked of cigarette smoke, really needed change of cabin filter. Used 2 boxes of Baking Soda inside vehicle to mitigate foul smell. I (and my company) will not use Hertz again.Reviewed 2021 Mar 25
review fromkayak
10.0
Pros:Staff was great!Reviewed 2021 Apr 10
review fromkayak
2.0
Pros:I picked it up with less than 3/4 tank, and returned it with over 3/4 tank. You guys claimed I returned it empty and made me do the leg work on proving that. You sent me a receipt but then asked me to send it back to you as proof.Cons:Stop your dishonest practices. You know there is a percentage of customers who won’t even pursue it, resulting in additional revenue for Hertz. But this comes at the expense of customers that do mind getting ripped off. I will not use Hertz again and will spread the word to my family and friends.Reviewed 2021 Apr 11
review fromkayak
10.0
Pros:Staff Is Very helpfulCons:Car could have been cleaner but understand for the price.Reviewed 2021 May 27
review fromkayak
2.0
Pros:Nothing went well with this rental.Cons:the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.Reviewed 2021 May 18
review fromkayak
6.8
Pros:Wanted a US made car, got a Nissan, not impressed with it, showed 36000 miles and it felt like it.Cons:Not a UAW made car!Reviewed 2017 Apr 04
review fromkayak
8.0
Pros:Good car and good serviceCons:When I rented, there was a possibility to buy insurance. I did that, but it did not appear at the receipt. Afterwards there was the question at the webpage if I wanted to buy insurance. I did that. Now it turns out that I bought two times. So I try to cancel one of them afterwards.Reviewed 2017 Sep 01
review fromkayak
8.0
Stripped down vehicle.Cons:Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???Reviewed 2016 Nov 08
review fromkayak

Where can I find Hertz car rentals in Grand Rapids?

5500 44th Street Se Unit 4, Hertz car rentals

Address

5500 44th Street Se Unit 4

Hours

Monday08:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday08:00 - 23:59
Sunday08:00 - 23:59

Phone

+1 616 233 6353

Address

4585 Pederson Ct Se

Hours

Monday08:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday09:00 - 12:00

Phone

+1 616 245 9308

Address

640 28th St Se

Hours

Monday08:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59

Phone

+1 616 245 9308

Good to know

Most popular location

5500 44th Street Se Unit 4

Most popular car type

Luxury

FAQs about renting a car from Hertz in Grand Rapids

  • Luxury (Audi A4 or similar) is the most frequently booked rental car type from Hertz in Grand Rapids.

  • Hertz has 3 rental locations in Grand Rapids. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Yes

  • Yes