Cons: the vehicle was not capable of winter travel. Truck got stuck on hard packed snow
Pros: Everything was easy
Pros: Since they did not have the vehicle type I requested, I did not have to return the car with a full tank.
Cons: The car had been smoked in and smelled bad. Since I came just before closing time I had to come back across town later to exchange the car for one that had not been smoked in. It was a big time waster.
Pros: Staff was helpful
Cons: Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO
Cons: I booked a vehicle they didn't have, so I never got a vehicle.
Pros: Staff was super nice and helpful
Cons: Nothing :)
Pros: There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.
Cons: Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!
Pros: They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars available
Cons: I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.
Pros: Staff was incredibly helpful and good, at pick up and drop off!
Cons: Just not a huge fan of the particular car model, but it wasn’t terrible.
Cons: I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.
Pros: The car was good for my needs
Cons: I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.
Enterprise has 6 rental locations in Grand Rapids. Take a look at our Enterprise rental location map to find the best rental cars near you.