Book Enterprise Rent-A-Car car rentals in Grand Rapids

Reviews for Enterprise Rent-A-Car in Grand Rapids

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

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Fair

0

Mediocre

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Poor

1

10.0

The Enterprise clerks who worked with customers were unfailingly quick, helpful, personable, and effective.Reviewed 2022 Oct 18

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10.0

Everything was done right. Marily was greatReviewed 2022 Aug 26

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1.9

I set my pick up time for 6pm on Kayak which was confirmed. I was on a layover in Denver when Enterprise called me and said that they would be unable to create my agreement if I were to arrive at 6pm as their system shuts down at 6 sharp. My flight landed at 5:50 and I would have been there at 6:05. They absolutely refused to do anything to help and I ended up having to cancel. There were literally 0 cars available at any of the rental agencies at the airport or Uhaul. I ended up having to rent a Home Depot van for my trip as it was the ONLY option besides a Tesla for $985 per day on Turo. This was a terrible experience and I will not be using Kayak to book anything in the future as you are clearly out of touch with your suppliers.Reviewed 2021 Jul 19

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10.0

Pros:Everything was easyReviewed 2021 Jan 06

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2.0

Pros:Staff was helpfulCons:Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NOReviewed 2020 Sep 13

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2.0

Cons:I booked a vehicle they didn't have, so I never got a vehicle.Reviewed 2020 Jul 07

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10.0

Pros:Staff was super nice and helpfulCons:Nothing :)Reviewed 2020 Jul 04

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6.8

Pros:There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Cons:Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!Reviewed 2020 Jun 30

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2.0

Pros:They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableCons:I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.Reviewed 2020 Jun 25

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10.0

Cons:I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.Reviewed 2019 Nov 28

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6.0

Pros:The car was good for my needsCons:I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.Reviewed 2019 Oct 07

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10.0

Pros:They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Cons:Online availability being accurate with the store and the 3rd party vendor who I used to book this car.Reviewed 2019 Aug 26

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• What is the most popular rental car from Enterprise Rent-A-Car in Grand Rapids?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Grand Rapids.

• How many car rental locations does Enterprise Rent-A-Car have in Grand Rapids?

  Enterprise Rent-A-Car has 6 rental locations in Grand Rapids. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes