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One location in Lansing Capital City Airport
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8.0 Very good
May 2021
Pros:
Staff was the best!...provided special arrangements to accommodate our late arrival needs, which was much appreciated...can't say enough positive things about them!4.0 Mediocre
Feb 2021
Cons:
The rental counter was closed when our flight arrived. Our reservation was for 8pm. Rental counter closes at 7...on a Friday night...when there were reservations and flights still coming in. Poor practice to operate like this. We were only one of many from our flight in the same situation. We had to cab to the hotel and back again in the morning. There was also no snow brush/scraper in the car which was covered in snow and ice when we we picked up the car the next day. The car smelled of heavy smoke. Overall miserable experience.4.0 Mediocre
Oct 2019
Pros:
The car was niceCons:
The Car selections were very limited, no options to be exact, kayak needs to let customers know they cannot use a debt card at airport terminal car rental places. I paid more for a midsized vehicle for 1 week than a full size from the same company10.0 Wonderful
Aug 2019
Cons:
We rented a Ford Fusion, this is a nice car!2.0 Poor
Dec 2019
Pros:
They were friendlyCons:
They did not have any sedans available . That was the only type of car I could use.4.8 Mediocre
Aug 2018
Pros:
Not much.Cons:
They rerouted me to another rental provider because they don't staff their own desk. There were people in back that didn't come out to help so I had to wait for a long time with other customers. The return lot is unstaffed and not well marked. Took way too long.One location in Lansing Capital City Airport
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10.0 Wonderful
May 2021
Pros:
the woman who checked mo out was friendly ad gave me a new suv.10.0 Wonderful
May 2021
Pros:
Staff was very friendly and efficient.10.0 Wonderful
Apr 2020
Pros:
The staff was very helpful. I appreciate the upgrade I received when the vehicle I thought I was getting wasn’t quite road ready. Thank you!3.6 Poor
Dec 2019
Pros:
NothingCons:
The windows were dirty so when driving that night I couldn’t see well. Fortunately I had a stop before the long trip the day after and could clean the windows. Then in the hwy the next day the low tire pressure light came on. I still had 1.5 hour drive ahead of me and wasn’t sure if my tires would blow or go flat. I stopped at a rest area to look at them and it seemed they were ok for the drive. Wasn’t worth the $54 to have the car for the day.10.0 Wonderful
Dec 2019
Pros:
Fast pickup and drop off . Car was hybrid with low highway noise. Kayak price of $52 was much cheaper than Avis counter price of about $86.9.6 Wonderful
Nov 2019
Pros:
Very helpful, car was ready and as advertisedCons:
Drop off was different than I was used to but, 24 hour drop off is not practical2 locations in Lansing Capital City Airport
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2.0 Poor
Jul 2017
Cons:
Rented online for Enterprise pick up at the airport. Arrived and Enterprise said we booked at another location, we were a bit confused. The biggest perk from Kayak was pick up and drop off at the airport. Enterprise did not have a shuttle to the different location. We chose another rental car agency at the airport because it was cheaper than the car rental at Enterprise with the added taxi cost to and from new location. Disappointed with both Kayak and Enterprise.10.0 Wonderful
Apr 2017
Pros:
Easy Pick Up Easy Return9.2 Wonderful
Feb 2017
Cons:
It took a while to get the car. I think they were having computer issues.2.0 Poor
Jan 2017
Pros:
The guy in the office says "Sign all this..." Part of which was the inspection. I haven't even seen the car yet at this point. He says, "Sign it anyway and it'll be fine," in his cool guy cocky way. The car was a mess and not even full of gas. Sorry to annoy you, dude, but I'm not signing for something sight unseen.5.6 Fair
Dec 2016
Cons:
the car was not washed thoroughly during pickup.One location in Lansing Capital City Airport
One location in Lansing Capital City Airport
One location in Lansing Capital City Airport
One location in Lansing Capital City Airport
One location in Lansing Capital City Airport
One location in Lansing Capital City Airport
Most popular car type | Mini |
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