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One location in Bay City MBS Intl Airport
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Reviews
8.0 Very good
Jul 2020
Cons:
Smelled of cigarette smoke!!!!!10.0 Wonderful
Jun 2020
Pros:
Friendly fast serviceCons:
Nothing5.6 Fair
Feb 2020
Pros:
The staff was friendlyCons:
The level of vehicle I chose was not available when picked up so I had to go to a lower level2.0 Poor
Jan 2020
Cons:
Respond the phone.....I tried for hours...days and never pick up the phone2.0 Poor
Dec 2019
Cons:
Even though I received an email confirmation that everything was received, when I showed up to pick up my car I was informed they were out of rentals. Horrible service!!!!!10.0 Wonderful
May 2018
Pros:
Clean, reasonable price, easy pickup/dropoffOne location in Bay City MBS Intl Airport
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10.0 Wonderful
Feb 2020
Pros:
The CarCons:
The Price8.4 Very good
Nov 2019
Cons:
The only complaint I have is the windshield wipers are terrible. We were in a rain storm and they were not even clearing the window. This could be dangerous.10.0 Wonderful
Aug 2019
Pros:
Easy drop offCons:
Instructions when I reserved the car said something about calling for pick up which was confusing10.0 Wonderful
Mar 2016
Pros:
Quick,easy drop off.Cons:
NA10.0 Wonderful
May 2022
One location in Bay City MBS Intl Airport
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6.0 Okay
Apr 2021
Pros:
Pickup was fast, nobody was at the desk for drop off.Cons:
I reserved a large SUV (Tahoe) and got a medium sized SUV (Traverse), was not compensated for the smaller vehicle and had an uncomfortable trip. The “oil change” warning came on right away so I worried about the vehicle maintenance during my entire 11 day trip which was stressful. The vehicle was dirty and smelled like cigarettes. I don’t think I’ll rent from enterprise in the future.9.6 Wonderful
Sep 2019
Pros:
Great staff, clean economical car.8.0 Very good
Apr 2019
Cons:
Was all good .... thanks8.0 Very good
Jan 2019
Pros:
cost was good, and car was clean.Cons:
really disappointing that this location could not pick me up like enterprise advertises. Yes I didn't read the fine print when booking but was stranded at another location trying to find a taxi or uber with no luck for 2 hours.10.0 Wonderful
Sep 2018
Pros:
Staff helpful and friendly2.0 Poor
Apr 2017
Pros:
NothingCons:
I reserved a 7 passenger vehicle online and when I went to pick it up, there wasn't a 7 passenger vehicle available. My credit card was still charged for the insurance I purchased and has yet to be refunded.2 locations in Bay City MBS Intl Airport
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7.6 Good
Sep 2020
Pros:
Quick return of car. Price.Cons:
Car cleanliness. Had not been vacuumed or anything. Stains on the seats. Payment was strange and had to wait for the Hertz staff member to get phone approval for the charge from the Hertz rental's bank. It was strange and I was nervous about why it happened for such a small charge.3.6 Poor
Oct 2019
Pros:
People at the Hertz Counter at MBS airport were fantasticCons:
the car had mechanical issues with the tires and traction. the worst thing was the smells in the car, the car had a smoker in it previous to my rental, cigar and weed smoker and the car reeked of those smells. In addition to that the rental location has overdosed the car with liquid air freshener in an attempt to cover up the smoke. It overwhelmed my sinuses and I was unable to exchange the car it was horrible5.2 Fair
Sep 2019
Pros:
The staff at both locations was amazing. Very helpful and on top of it.Cons:
The car was awful, it was the absolute worst car I have ever driven as a rental. I will never buy a Nissan. Poor choice to put in as a rental. Car has trouble handling over 70 mph, uncomfortable and super annoying.10.0 Wonderful
Apr 2019
Pros:
It was really easy and fast to pick up and drop off. No hassles.4.8 Mediocre
Apr 2019
Pros:
staff was fineCons:
The car had just been used by a smoker, and smelled horrible. It was too late to get another rental as I arrived on the last flight of the day, otherwise I would have exchanged it. Unfortunately I had to leave the area, and there was no time to go back to the airport and get an exchange.6.0 Okay
Apr 2019
Pros:
The service is fastCons:
Cars inside sometimes DirtyOne location in Bay City MBS Intl Airport
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2.0 Poor
Jun 2021
Pros:
NothingCons:
Could have gotten the vehicle that I asked for rather than something that did not serve my planned purpose.2.0 Poor
Oct 2018
Pros:
NothingCons:
How I waisted my time and money to go rent a vehicle at a business that didn't even exist. I was beyond furious. I got a ride there to pick up the vehicle. It was an hour drive to get there. Just to find out the place literally does not exist.8.0 Very good
May 2022
10.0 Wonderful
Oct 2021
1.9 Poor
Aug 2021
One location in Bay City MBS Intl Airport
One location in Bay City MBS Intl Airport
One location in Bay City MBS Intl Airport
One location in Bay City MBS Intl Airport
Most popular car type | Mini |
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