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Detroit Metropolitan Wayne County Airport car rental reviews and directory
Rated #1
Priceless
Best Rated
9.2 Excellent (1 review)
1 location at Detroit Metropolitan Wayne County Airport
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Priceless reviews
Car rental locations
Priceless
Locations at Detroit Metropolitan Wayne County Airport
29111 Wick Rd.
+1 734 413 8300
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 22:00 |
All Priceless reviews
Priceless reviews at Detroit Metropolitan Wayne County Airport
Rated #2
Enterprise
8.7 Excellent (26 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Enterprise reviews
Car rental locations
Enterprise
Locations at Detroit Metropolitan Wayne County Airport
338 Lucas Dr
+1 844 934 1085
| Monday | 06:30 - 23:00 |
| Tuesday | 06:30 - 23:00 |
| Wednesday | 06:30 - 23:00 |
| Thursday | 06:30 - 23:00 |
| Friday | 06:30 - 23:00 |
| Saturday | 07:00 - 22:00 |
| Sunday | 06:30 - 23:00 |
All Enterprise reviews
Enterprise reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Yes staff were friendly, and Truck was warm when we picked it up.
Cons: Nothing it was fine.
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10.0
Pros: Friendly and accommodating staff. Helped us change our car with no hassle at all.
Cons: Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.
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9.6
Cons: It had a few dents but you were great!
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4.0
Pros: The customer service was great!
Cons: The rental car was filthy.
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10.0
Pros: staff, they were great
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10.0
Always good with enterprise
Pros: They were even a few dollars more than the other rental companies this time around but I like enterprise so much that I used them
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10.0
Great Service
Pros: I arrived late at night; around midnight and the service was fast, efficient and they gave me a free upgrade.
Cons: It was all great!
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4.0
Pros: Quick easy service for location. Easy to get in and out.
Cons: Charged 46 dollars when we only drove 25 miles. We only used the car to travel to and from location. Very pricy for just a few miles of gas
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8.8
Pros: Quick and easy getting my vehicle. The customer service at this location is SUPERB
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10.0
Customer service
Pros: No one likes working on the holidays including myself. When I got off work and entered the detroit enterprise location the staff was excellent. I remember Heather was extremely nice and helpful and had a smile from ear to ear. She was exceptional and I value that service.
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8.4
Great customer service
Pros: The people we dealt with could not have been better. Friendly, helpful, courteous.
Cons: Although the car was clean on he outside, the inside was dirty, mud on the floor mats and doorways. Smelled of former smokers.
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10.0
Pros: Yes staff were friendly, and Truck was warm when we picked it up.
Cons: Nothing it was fine.
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10.0
Pros: Friendly and accommodating staff. Helped us change our car with no hassle at all.
Cons: Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.
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9.6
Cons: It had a few dents but you were great!
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10.0
Pros: staff, they were great
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10.0
Always good with enterprise
Pros: They were even a few dollars more than the other rental companies this time around but I like enterprise so much that I used them
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10.0
Great Service
Pros: I arrived late at night; around midnight and the service was fast, efficient and they gave me a free upgrade.
Cons: It was all great!
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8.8
Pros: Quick and easy getting my vehicle. The customer service at this location is SUPERB
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10.0
Customer service
Pros: No one likes working on the holidays including myself. When I got off work and entered the detroit enterprise location the staff was excellent. I remember Heather was extremely nice and helpful and had a smile from ear to ear. She was exceptional and I value that service.
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4.0
Pros: The customer service was great!
Cons: The rental car was filthy.
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4.0
Pros: Quick easy service for location. Easy to get in and out.
Cons: Charged 46 dollars when we only drove 25 miles. We only used the car to travel to and from location. Very pricy for just a few miles of gas
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Rated #3
Alamo
8.5 Excellent (118 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Alamo reviews
Car rental locations
Alamo
Locations at Detroit Metropolitan Wayne County Airport
338 Lucas Dr
+1 844 934 1086
| Monday | 00:00 - 01:00 06:00 - 23:59 |
| Tuesday | 00:00 - 01:00 06:00 - 23:59 |
| Wednesday | 00:00 - 01:00 06:00 - 23:59 |
| Thursday | 00:00 - 01:00 06:00 - 23:59 |
| Friday | 00:00 - 01:00 06:00 - 23:59 |
| Saturday | 00:00 - 01:00 06:00 - 23:59 |
| Sunday | 00:00 - 01:00 06:00 - 23:59 |
All Alamo reviews
Alamo reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Friendly and extremely convenient
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9.2
Pros: perfect
Cons: the ability to introduce and additional form of payment when the need arises due to extending the contract.
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10.0
Cons: Nothing
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10.0
Pros: Checking in and pickup was super easy. I was allowed to pick out the vehicle from several SUVs.
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8.0
Cons: I waited 45 min for a shuttle from the airport. It was cold and snowy. I think having a direct phone number to the local office would have helped.
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8.8
Consistent, reliable service
Pros: Quick, helpful shuttle service with friendly drivers. No-pressure check-in. I love that they accept my "no thank you" and move on. I get to the car quickly without a sales pitch. There are plenty of employees around ready to direct you. A cooler of free bottled water is a lifesaver on a long travel day. Brand new cars, very clean.
Cons: Cheap plastic car felt and sounded like it might colllapse on every bump, was jittery on the highway, crappy handling and oomph. But great gas mileage and it was transportation. I'll never buy a Dodge, but you get what you pay for in an economy rental, and it got us where we needed to go.
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10.0
Pros: Very corteous staff
Cons: None
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9.6
Pros: Friendly and helpful staff. We had a great experience.
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8.0
Pros: Hot dogs and water were a nice touch for a weary traveler
Cons: Additional fees not incuded in initial cost online.
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10.0
Pros: Service was great
Cons: Alamo charges $10 per day extra for a second driver. Luckily the manager waived the fee.
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6.4
Pros: The attendant that helped in the parking lot-"Dexter", great custoomer service
Cons: Lengthy check in because of an issue pulling up my license number in the computer--showed a Canadian license. Constant trying to sell me other features that I had already said no to when I set up rental online. Slow.
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10.0
Easy access, quick processing
Pros: Maybe I got lucky with timing, but I walked right onto a shuttle, spent about 90 seconds at the counter and I was driving. Car was really new and clean. Quick, easy return also. Lots of attentive staff helping people get to the right place and keep moving.
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10.0
Pros: Friendly and extremely convenient
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9.2
Pros: perfect
Cons: the ability to introduce and additional form of payment when the need arises due to extending the contract.
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10.0
Cons: Nothing
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10.0
Pros: Checking in and pickup was super easy. I was allowed to pick out the vehicle from several SUVs.
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8.8
Consistent, reliable service
Pros: Quick, helpful shuttle service with friendly drivers. No-pressure check-in. I love that they accept my "no thank you" and move on. I get to the car quickly without a sales pitch. There are plenty of employees around ready to direct you. A cooler of free bottled water is a lifesaver on a long travel day. Brand new cars, very clean.
Cons: Cheap plastic car felt and sounded like it might colllapse on every bump, was jittery on the highway, crappy handling and oomph. But great gas mileage and it was transportation. I'll never buy a Dodge, but you get what you pay for in an economy rental, and it got us where we needed to go.
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10.0
Pros: Very corteous staff
Cons: None
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9.6
Pros: Friendly and helpful staff. We had a great experience.
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10.0
Pros: Service was great
Cons: Alamo charges $10 per day extra for a second driver. Luckily the manager waived the fee.
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10.0
Easy access, quick processing
Pros: Maybe I got lucky with timing, but I walked right onto a shuttle, spent about 90 seconds at the counter and I was driving. Car was really new and clean. Quick, easy return also. Lots of attentive staff helping people get to the right place and keep moving.
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8.0
Cons: I waited 45 min for a shuttle from the airport. It was cold and snowy. I think having a direct phone number to the local office would have helped.
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8.0
Pros: Hot dogs and water were a nice touch for a weary traveler
Cons: Additional fees not incuded in initial cost online.
review from
Rated #4
Hertz
8.5 Excellent (59 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Hertz reviews
Car rental locations
Hertz
Locations at Detroit Metropolitan Wayne County Airport
289b Lucas Drive
+1 734 941 4747
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Hertz reviews
Hertz reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.2
Great car, some staff not-so-great
Pros: Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.
Cons: Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.
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10.0
Great Car
Pros: I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.
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10.0
Pros: I appreciated the quick service once I arrived. In addition, the car was in excellent condition.
Cons: Nothing - it was a great experience.
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10.0
Excellent
Pros: I was able to choose a Camry which I love. Pick up and drop off were super fast.
Cons: The car was not clean; especially the windows so I had to wash it myself.
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10.0
Pros: low low cost
Cons: line at the counter/not enough registers open
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10.0
Great car - Great prcie - Great service!
Pros: The car was excellent and the price was even better!
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6.4
Pros: very clean car, nice car
Cons: When I picked up the car person was rude
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6.4
Cons: Check engine light was on and car ran like horrible. Transmission sounded like it was about to explode but I didn't have time to drive back to Hertz to get a different vehicle.
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2.0
Pros: Nothing
Cons: Everything the experience is awful and awful customer service
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8.8
Pros: Quick pick up and drop off.
Cons: Car wasn't great for the travel needed.
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5.6
Pros: Pick up/drop off was relatively easy
Cons: Didn't get the car we reserved, or a similar car. Got a smaller one, which was NOT appreciated. We ordered and paid for the larger car for more than one reason. No one responded when we tried to call in with the complaint.
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8.0
Pros: Ease on pick up and return
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10.0
Great Car
Pros: I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.
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10.0
Pros: I appreciated the quick service once I arrived. In addition, the car was in excellent condition.
Cons: Nothing - it was a great experience.
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10.0
Excellent
Pros: I was able to choose a Camry which I love. Pick up and drop off were super fast.
Cons: The car was not clean; especially the windows so I had to wash it myself.
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10.0
Pros: low low cost
Cons: line at the counter/not enough registers open
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10.0
Great car - Great prcie - Great service!
Pros: The car was excellent and the price was even better!
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8.8
Pros: Quick pick up and drop off.
Cons: Car wasn't great for the travel needed.
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7.2
Great car, some staff not-so-great
Pros: Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.
Cons: Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.
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8.0
Pros: Ease on pick up and return
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6.4
Pros: very clean car, nice car
Cons: When I picked up the car person was rude
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6.4
Cons: Check engine light was on and car ran like horrible. Transmission sounded like it was about to explode but I didn't have time to drive back to Hertz to get a different vehicle.
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2.0
Pros: Nothing
Cons: Everything the experience is awful and awful customer service
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5.6
Pros: Pick up/drop off was relatively easy
Cons: Didn't get the car we reserved, or a similar car. Got a smaller one, which was NOT appreciated. We ordered and paid for the larger car for more than one reason. No one responded when we tried to call in with the complaint.
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Rated #5
Dollar
7.3 Good (247 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Dollar reviews
Car rental locations
Dollar
Locations at Detroit Metropolitan Wayne County Airport
334 Lucas Dr
+1 866 434 2226
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 21:00 |
| Wednesday | 09:00 - 21:00 |
| Thursday | 09:00 - 21:00 |
| Friday | 09:00 - 21:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
All Dollar reviews
Dollar reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.6
Cons: Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.
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10.0
great service - great car - great rate
Pros: Terrific service at the counter - easy pick up process, great car, no problems at all. Renting from them again this week!
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6.0
Pros: Staff very pleasant and helpful
Cons: limited selection
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2.4
Cons: Poor customer service, agent was very aggressive with insurance and with overt judgment and comments. Poor car condition, lots of dings and scratches on car. No one came to assist with car in lot. Car had brake issues and transmission issues.
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8.0
Pros: Good customer service, in and out.
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5.2
Cons: The price was too high
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10.0
Everything worked quickly from pick up to check in
Pros: Friendly counter staff . With no push for anything extra .
Cons: Nothing
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2.0
Awful experience
Cons: You let me book a car rental that was already closed. I would have had to wait 4 hours until they opened. I will never book a car rental through Kayak again!!
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7.6
Cons: Had to go get the car myself and the outside of the car was extremely dirty.
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7.6
Too much time to pick-up car
Pros: Friendliness of staff
Cons: Off site location Airport bus and rental shuttle was needed to get to rental location; a process that took at least one hour!. No prior notification when booking car that there is a cashless system for tolls. Felt obligated to purchase prepaid tour (which I am inquiring about refund for unused day).
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8.8
Super-fast & friendly service
Pros: Employees were professional and friendly, & there was zero wait time both for pick-up and drop-off.
Cons: I “had my choice” of only 3 identical vehicles - that’s all they had on the lot. And the vehicle had a dirty windshield (interior) and washer fluid that left the exterior dirtier than before - not good in a Detroit winter! Also, the return shuttle driver drive with a coffee cup in her hand and frequently let go of the wheel to have coffee in one hand and the CB radio in the other - not safe!
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5.2
Dollar- they won't pick you up.
Cons: Had a flat the first day- out of anyone's control. Customer service was VERY user-unfriendly: kept getting the same automated menu no matter what number we called. Could not get numbers for any physical offices and had difficulty getting a human being. Finally got someone- they told us Dollar would send someone out to put the donut on (for a fee, of course). Initially told the wait would be three hours (ended up being about an hour)- this was December in Michigan. Then told we could exchange the car, but had to drive it in to the closest office, 45 minutes away. Cust service couldn't get a hold of that office, so we had to drive on interstates at 50mph on the donut over an hour to exchange at a Hertz (Dollar's parent company). Unbelievable that they didn't send someone out with the exchange car. Killed a day of our vacation.
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10.0
great service - great car - great rate
Pros: Terrific service at the counter - easy pick up process, great car, no problems at all. Renting from them again this week!
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10.0
Everything worked quickly from pick up to check in
Pros: Friendly counter staff . With no push for anything extra .
Cons: Nothing
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8.8
Super-fast & friendly service
Pros: Employees were professional and friendly, & there was zero wait time both for pick-up and drop-off.
Cons: I “had my choice” of only 3 identical vehicles - that’s all they had on the lot. And the vehicle had a dirty windshield (interior) and washer fluid that left the exterior dirtier than before - not good in a Detroit winter! Also, the return shuttle driver drive with a coffee cup in her hand and frequently let go of the wheel to have coffee in one hand and the CB radio in the other - not safe!
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8.0
Pros: Good customer service, in and out.
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7.6
Cons: Had to go get the car myself and the outside of the car was extremely dirty.
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7.6
Too much time to pick-up car
Pros: Friendliness of staff
Cons: Off site location Airport bus and rental shuttle was needed to get to rental location; a process that took at least one hour!. No prior notification when booking car that there is a cashless system for tolls. Felt obligated to purchase prepaid tour (which I am inquiring about refund for unused day).
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3.6
Cons: Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.
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6.0
Pros: Staff very pleasant and helpful
Cons: limited selection
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2.4
Cons: Poor customer service, agent was very aggressive with insurance and with overt judgment and comments. Poor car condition, lots of dings and scratches on car. No one came to assist with car in lot. Car had brake issues and transmission issues.
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5.2
Cons: The price was too high
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2.0
Awful experience
Cons: You let me book a car rental that was already closed. I would have had to wait 4 hours until they opened. I will never book a car rental through Kayak again!!
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5.2
Dollar- they won't pick you up.
Cons: Had a flat the first day- out of anyone's control. Customer service was VERY user-unfriendly: kept getting the same automated menu no matter what number we called. Could not get numbers for any physical offices and had difficulty getting a human being. Finally got someone- they told us Dollar would send someone out to put the donut on (for a fee, of course). Initially told the wait would be three hours (ended up being about an hour)- this was December in Michigan. Then told we could exchange the car, but had to drive it in to the closest office, 45 minutes away. Cust service couldn't get a hold of that office, so we had to drive on interstates at 50mph on the donut over an hour to exchange at a Hertz (Dollar's parent company). Unbelievable that they didn't send someone out with the exchange car. Killed a day of our vacation.
review from
Rated #6
National
7.3 Good (7 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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National reviews
Car rental locations
National
Locations at Detroit Metropolitan Wayne County Airport
338 Lucas Dr
+1 844 934 1087
| Monday | 00:00 - 01:00 06:00 - 23:59 |
| Tuesday | 00:00 - 01:00 06:00 - 23:59 |
| Wednesday | 00:00 - 01:00 06:00 - 23:59 |
| Thursday | 00:00 - 01:00 06:00 - 23:59 |
| Friday | 00:00 - 01:00 06:00 - 23:59 |
| Saturday | 00:00 - 01:00 06:00 - 23:59 |
| Sunday | 00:00 - 01:00 06:00 - 23:59 |
All National reviews
National reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
No extra charge!
Pros: I overslept after international travel and returned the car late...it felt so good not to be dinged for that!
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10.0
Half the price of Hertz where I am a gold member.
Pros: Great car, great price and great service.
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2.0
Cons: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE
review from
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4.4
Pickup was terrible. Drop off was easy
Pros: The car was great and drop off was quick and easy.
Cons: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.
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2.0
Cons: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE
review from
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4.4
Pickup was terrible. Drop off was easy
Pros: The car was great and drop off was quick and easy.
Cons: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.
review from
Rated #7
Thrifty
7.2 Good (171 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Thrifty reviews
Car rental locations
Thrifty
Locations at Detroit Metropolitan Wayne County Airport
334 Lucas Dr
+1 877 283 0898
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 21:00 |
| Wednesday | 09:00 - 21:00 |
| Thursday | 09:00 - 21:00 |
| Friday | 09:00 - 21:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
All Thrifty reviews
Thrifty reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!
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7.2
Pros: 2019 Camry was a great car.
Cons: $13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.
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3.6
Cons: Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.
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7.2
Pros: The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.
Cons: The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!
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7.2
Pros: The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.
Cons: The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car
review from
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5.2
Pros: Staff was friendly
Cons: The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.
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7.2
Cons: Car was not ready when we arrived
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7.2
Pros: Nice car
Cons: Pick-up was hectic and I think I was charged more than I was quoted
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8.0
Pros: Drop-off was smooth. Car was clean and a good choice.
Cons: The car was in need of an oil change the whole time, according to the display, as well as having the tire pressure low, which i had to look at the whole time, but no trouble, really. The computers were down at pick-up, which made the wait about an hour, but the agents were quite friendly and apologetic about the situation
review from
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6.4
Pros: Drop off was easy. Process was quick.
Cons: Booked a "luxury" car. Upon arrival I was told they didn't have any cars in that category. Why let me book it then? I ended up with a Toyota Corolla....hardly luxury. They said on the plus side, I didn't get charged any extra. I should have been charged less in my opinion. Why pay for luxury but receive compact?
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10.0
Pros: I had a very little time to catch my flight. The staff was extremely helpful in meeting my needs.
Cons: Nothing.
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6.0
Pros: Staff was nice and helpful. Car was clean.
Cons: Check-in was abysmal. It doesn't seem like we should have had to wait 40 minutes to pick up a car.
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10.0
Pros: Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!
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10.0
Pros: I had a very little time to catch my flight. The staff was extremely helpful in meeting my needs.
Cons: Nothing.
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7.2
Pros: 2019 Camry was a great car.
Cons: $13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.
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7.2
Pros: The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.
Cons: The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!
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7.2
Pros: The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.
Cons: The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car
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7.2
Cons: Car was not ready when we arrived
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7.2
Pros: Nice car
Cons: Pick-up was hectic and I think I was charged more than I was quoted
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8.0
Pros: Drop-off was smooth. Car was clean and a good choice.
Cons: The car was in need of an oil change the whole time, according to the display, as well as having the tire pressure low, which i had to look at the whole time, but no trouble, really. The computers were down at pick-up, which made the wait about an hour, but the agents were quite friendly and apologetic about the situation
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3.6
Cons: Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.
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5.2
Pros: Staff was friendly
Cons: The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.
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6.4
Pros: Drop off was easy. Process was quick.
Cons: Booked a "luxury" car. Upon arrival I was told they didn't have any cars in that category. Why let me book it then? I ended up with a Toyota Corolla....hardly luxury. They said on the plus side, I didn't get charged any extra. I should have been charged less in my opinion. Why pay for luxury but receive compact?
review from
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6.0
Pros: Staff was nice and helpful. Car was clean.
Cons: Check-in was abysmal. It doesn't seem like we should have had to wait 40 minutes to pick up a car.
review from
Rated #8
Avis
7.1 Good (54 reviews)
1 location at Detroit Metropolitan Wayne County Airport
╳
Avis reviews
Car rental locations
Avis
Locations at Detroit Metropolitan Wayne County Airport
295 Lucas Drive
+1 734 942 3450
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Avis reviews
Avis reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.6
Pros: Drop off was easy
Cons: Waited almost 2 hrs in line to get car.. only one person working behind the desk.. with no sense of urgency to move people along.. the mist unorganized ever experienced!
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5.6
Pros: Staff i detroit pickup was not very helpful, the man did not explain anything, and didnt know why I was getting charged 50 dollars over the original quote. I fueled up before returning and the person at the drop of said i did t need to since the gas was included in the deal.. sooooo i spend 40 bucks to fuel something i didnt have to. Going back to enterprise with my crew
Cons: Communication
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10.0
Pros: Buses were easy to find, rental desk was fast, car was fine.
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3.2
Cons: 2 hrs to pick up reserved vehicle Same as flight time
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2.8
Pros: Nothing
Cons: The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......
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10.0
Pros: So easy! Everyone was very friendly and fast. That was my best big city airport rental experience ever!
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5.2
Disappointed in Avis quality control
Pros: The Volvo V60 was an awesome car overall — really comfortable, responsive and got good gas mileage.
Cons: Almost everything went wrong with this 3 day rental. I wasn’t on Avis Preferred yet that’s my tier listing. The car class we ordered (intermediate SUV) wasn’t available although the parking lot was PACKED with SUVs — we tried to take several others but “they weren’t in the computer” (in all fairness, our agent, Sara, was really great — it appeared to be a back office and operations staff problem). Since we had waited 45 minutes already, we swapped UP to the Volvo V60 - the car stank of cigarette smoke, it hadn’t been washed (why was it in the system if it hadn’t been cleaned?) and it had big scratches on three sides. We stopped at the exit gate and had the nice guy there fill out a damage report including the smoke. Then the low tire pressure guage went off — we filled up the tires and it still stayed on the whole weekend — stressful! We had guests who told us our car stank of smoke.... When we returned it, there was no one there to do a check in (on a Monday at 5pm) for 15 minutes... THen I had to show him my damage report — he wanted to take it — I told him “no way - this is MY copy and you have your own.” Guess he gave up and just charged me. Probably someone else is getting the car without a cleaning also... Detroit - get your act together!
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8.0
Pros: It was easy to drop off
Cons: Waiting for a bus in the cold was a little longer than I would have liked
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4.8
Cons: Car was filthy at pickup. Salt on floor mats, sticky gunk in cup holders.
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4.0
Pros: They had a car when no one else did.
Cons: Slow slow slow
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3.2
Pros: The size car was the car promised
Cons: from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.
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2.0
Cons: wouldn't honor quoted price. hidden fees. terrible service to resolve issue.
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3.6
Pros: Drop off was easy
Cons: Waited almost 2 hrs in line to get car.. only one person working behind the desk.. with no sense of urgency to move people along.. the mist unorganized ever experienced!
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5.6
Pros: Staff i detroit pickup was not very helpful, the man did not explain anything, and didnt know why I was getting charged 50 dollars over the original quote. I fueled up before returning and the person at the drop of said i did t need to since the gas was included in the deal.. sooooo i spend 40 bucks to fuel something i didnt have to. Going back to enterprise with my crew
Cons: Communication
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3.2
Cons: 2 hrs to pick up reserved vehicle Same as flight time
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2.8
Pros: Nothing
Cons: The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......
review from
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5.2
Disappointed in Avis quality control
Pros: The Volvo V60 was an awesome car overall — really comfortable, responsive and got good gas mileage.
Cons: Almost everything went wrong with this 3 day rental. I wasn’t on Avis Preferred yet that’s my tier listing. The car class we ordered (intermediate SUV) wasn’t available although the parking lot was PACKED with SUVs — we tried to take several others but “they weren’t in the computer” (in all fairness, our agent, Sara, was really great — it appeared to be a back office and operations staff problem). Since we had waited 45 minutes already, we swapped UP to the Volvo V60 - the car stank of cigarette smoke, it hadn’t been washed (why was it in the system if it hadn’t been cleaned?) and it had big scratches on three sides. We stopped at the exit gate and had the nice guy there fill out a damage report including the smoke. Then the low tire pressure guage went off — we filled up the tires and it still stayed on the whole weekend — stressful! We had guests who told us our car stank of smoke.... When we returned it, there was no one there to do a check in (on a Monday at 5pm) for 15 minutes... THen I had to show him my damage report — he wanted to take it — I told him “no way - this is MY copy and you have your own.” Guess he gave up and just charged me. Probably someone else is getting the car without a cleaning also... Detroit - get your act together!
review from
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4.8
Cons: Car was filthy at pickup. Salt on floor mats, sticky gunk in cup holders.
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4.0
Pros: They had a car when no one else did.
Cons: Slow slow slow
review from
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3.2
Pros: The size car was the car promised
Cons: from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.
review from
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2.0
Cons: wouldn't honor quoted price. hidden fees. terrible service to resolve issue.
review from
Rated #9
Payless
6.8 Good (196 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Payless reviews
Car rental locations
Payless
Locations at Detroit Metropolitan Wayne County Airport
Building 287 Lucas Drive
+1 734 941 0719
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
All Payless reviews
Payless reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Pros: Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!
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2.0
Pros: The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.S
Cons: HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!
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6.4
Pros: Car was nice, new, and clean.
Cons: No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.
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3.6
Cons: Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.
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10.0
Pros: Friendly staff, easy pick up, and drop off.
Cons: N/A
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10.0
Pros: Wonderful staff!
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8.0
Pros: Easy drop off
Cons: Long line due to computer issue.
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4.8
Pros: Drop off was easy, I'll give them that. But honestly, that was about it. Skip to "what could have been better for the rest of the story"
Cons: Waited nearly an hour to pick the car up. One desk clerk checking in a line of people out the door. Cars weren't ready for customers, had to keep waiting for them to "find" cars from Avis (their parent company) to give to the folks in line in front of me. Car was absolutely filthy on pick up.
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8.8
Cons: Only reason you didn’t get Excellent was because I was told one price & then at the counter I was presented a higher price +$125.00 than I was originally quoted when I made the reservation.
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4.4
Pros: Yes the staff was friendly and helpful and the drop off was easy. It took me awhile to locate someone to pick up the car.
Cons: The cleanliness and smell in the interior of the car. The price to extend could have been less.
review from
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4.4
Pros: Friendly staff
Cons: Extremely disorganized. Took over 1/2 hr. To get car and get off lot and it wasn’t even busy. Seems like they didn’t have enough cars. Folks behind counter were nice but a tad unprofessional in their banter between each other’s. Done with Payless
review from
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9.2
Pros: The car was in great condition. It was very clean and it ran perfectly. I loved the CarPlay accessory. The staff members were very nice.
Cons: The desk was understaffed and it took a while to get the car. The staff was very kind, though.
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10.0
Pros: Friendly staff, easy pick up, and drop off.
Cons: N/A
review from
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10.0
Pros: Wonderful staff!
review from
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8.8
Cons: Only reason you didn’t get Excellent was because I was told one price & then at the counter I was presented a higher price +$125.00 than I was originally quoted when I made the reservation.
review from
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9.2
Pros: The car was in great condition. It was very clean and it ran perfectly. I loved the CarPlay accessory. The staff members were very nice.
Cons: The desk was understaffed and it took a while to get the car. The staff was very kind, though.
review from
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2.0
Pros: Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!
review from
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2.0
Pros: The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.S
Cons: HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!
review from
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6.4
Pros: Car was nice, new, and clean.
Cons: No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.
review from
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3.6
Cons: Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.
review from
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4.8
Pros: Drop off was easy, I'll give them that. But honestly, that was about it. Skip to "what could have been better for the rest of the story"
Cons: Waited nearly an hour to pick the car up. One desk clerk checking in a line of people out the door. Cars weren't ready for customers, had to keep waiting for them to "find" cars from Avis (their parent company) to give to the folks in line in front of me. Car was absolutely filthy on pick up.
review from
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4.4
Pros: Yes the staff was friendly and helpful and the drop off was easy. It took me awhile to locate someone to pick up the car.
Cons: The cleanliness and smell in the interior of the car. The price to extend could have been less.
review from
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4.4
Pros: Friendly staff
Cons: Extremely disorganized. Took over 1/2 hr. To get car and get off lot and it wasn’t even busy. Seems like they didn’t have enough cars. Folks behind counter were nice but a tad unprofessional in their banter between each other’s. Done with Payless
review from
Rated #10
Budget
6.7 Good (213 reviews)
1 location at Detroit Metropolitan Wayne County Airport
╳
Budget reviews
Car rental locations
Budget
Locations at Detroit Metropolitan Wayne County Airport
Building 287 Lucas Drive
+1 734 941 3632
| Monday | 00:00 - 01:00 06:00 - 23:59 |
| Tuesday | 00:00 - 01:00 06:00 - 23:59 |
| Wednesday | 00:00 - 01:00 06:00 - 23:59 |
| Thursday | 00:00 - 01:00 06:00 - 23:59 |
| Friday | 00:00 - 01:00 06:00 - 23:59 |
| Saturday | 00:00 - 01:00 06:00 - 23:59 |
| Sunday | 00:00 - 01:00 06:00 - 23:59 |
All Budget reviews
Budget reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.6
Cons: Line at counter too long. Only one agent assisting.
review from
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3.6
Pros: drop off was easy.
Cons: car wasn't very clean. crumbs in car and tourist brochures from prior driver left inside. Gave a car different than ordered. Had to wait in the cold a long time for the shuttle.
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2.0
Cons: I was denied a car because I was 21 without a credit card.
review from
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8.4
Cons: My car started having check engine lights after the 2nd day & so my cruise control was disabled for the longest driving portion of my rental. I tried calling Budget about it & spent an hour on the phone, but just got sent back to the main menu after finally getting to talk to a live person and so I gave up. I ended up having to diagnose and fix the problem myself (the gas cap wasn’t on tight), but it took a couple of days before the check engine light went off & I could use the cruise control again.
review from
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6.0
Pros: Yes
review from
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5.2
Cons: There was poor instructions given to where the car was to be found by the attendant. The vehicle didn’t not have updated registration tags, which could have been a bad experience for me. The car had a very awful smell.
review from
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9.6
Cons: It was a little confusing that Avis and Budget were renting from the same kiosk.
review from
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6.0
Cons: Pickup and drop off were painful. I literally spent more time in line and waiting for the car than I spent flying from Baltimore to Detroit.
review from
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3.6
Cons: I returned the car full but yet they charge me $40 for gas they are thieves
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4.8
Pros: The staff in Detroit was friendly.
Cons: I reserved a full sized car and at check-in I was asked if I would take a minivan instead. I said OK even though I knew I that I would be buying more gas. The agent motioned toward the parking lot and said your car is out there. He gave me a slot number and I wandered around for at least 15 minutes trying to find my minivan before the driver a passing vehicle offered me a ride to find it. Eventually, we found my vehicle and in more than 40 years of renting cars, this without a doubt this was the filthiest one I EVER received. I almost went back to the counter to refuse it, but with a 10 hour drive ahead of me I wanted to get on the road. Leaving the lot I expected to have the gate attendant review any damage. I told him that there was body damage to the car and he said, "we don't care about what we don't intend to repair" and he waived me on out without leaving his booth. The minivan drove OK, but as expected got poor fuel economy. When I arrived in Newark to return the vehicle, the check-in agent took my paper work and seemed surprised when he said, "you know you've go body damage on the right side of the car." After a moment of panic, I had to show this person that the damaged areas had been marked up in Michigan. He shrugged and said, "OK" before dismissing me. The bottom line, I will think twice before renting another can from Budget.
review from
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2.0
Pros: The car was fine
Cons: The experience picking it up was a disaster
review from
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9.6
Pros: Drop off was very fast and easy
Cons: Pick up process was a slow
review from
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7.6
Cons: Line at counter too long. Only one agent assisting.
review from
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8.4
Cons: My car started having check engine lights after the 2nd day & so my cruise control was disabled for the longest driving portion of my rental. I tried calling Budget about it & spent an hour on the phone, but just got sent back to the main menu after finally getting to talk to a live person and so I gave up. I ended up having to diagnose and fix the problem myself (the gas cap wasn’t on tight), but it took a couple of days before the check engine light went off & I could use the cruise control again.
review from
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3.6
Pros: drop off was easy.
Cons: car wasn't very clean. crumbs in car and tourist brochures from prior driver left inside. Gave a car different than ordered. Had to wait in the cold a long time for the shuttle.
review from
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2.0
Cons: I was denied a car because I was 21 without a credit card.
review from
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6.0
Pros: Yes
review from
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5.2
Cons: There was poor instructions given to where the car was to be found by the attendant. The vehicle didn’t not have updated registration tags, which could have been a bad experience for me. The car had a very awful smell.
review from
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6.0
Cons: Pickup and drop off were painful. I literally spent more time in line and waiting for the car than I spent flying from Baltimore to Detroit.
review from
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3.6
Cons: I returned the car full but yet they charge me $40 for gas they are thieves
review from
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4.8
Pros: The staff in Detroit was friendly.
Cons: I reserved a full sized car and at check-in I was asked if I would take a minivan instead. I said OK even though I knew I that I would be buying more gas. The agent motioned toward the parking lot and said your car is out there. He gave me a slot number and I wandered around for at least 15 minutes trying to find my minivan before the driver a passing vehicle offered me a ride to find it. Eventually, we found my vehicle and in more than 40 years of renting cars, this without a doubt this was the filthiest one I EVER received. I almost went back to the counter to refuse it, but with a 10 hour drive ahead of me I wanted to get on the road. Leaving the lot I expected to have the gate attendant review any damage. I told him that there was body damage to the car and he said, "we don't care about what we don't intend to repair" and he waived me on out without leaving his booth. The minivan drove OK, but as expected got poor fuel economy. When I arrived in Newark to return the vehicle, the check-in agent took my paper work and seemed surprised when he said, "you know you've go body damage on the right side of the car." After a moment of panic, I had to show this person that the damaged areas had been marked up in Michigan. He shrugged and said, "OK" before dismissing me. The bottom line, I will think twice before renting another can from Budget.
review from
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2.0
Pros: The car was fine
Cons: The experience picking it up was a disaster
review from
Rated #11
Executive Car Rental
5.9 Okay (687 reviews)
1 location at Detroit Metropolitan Wayne County Airport
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Executive Car Rental reviews
Car rental locations
Executive Car Rental
Locations at Detroit Metropolitan Wayne County Airport
29111 Wick Road
+1 734 413 8300
All Executive Car Rental reviews
Executive Car Rental reviews at Detroit Metropolitan Wayne County Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
╳
Car rental locations
ACO Rent A Car
Locations at Detroit Metropolitan Wayne County Airport
338 Lucas Dr
+1 586 576 7818
Car rental locations at Detroit Metropolitan Wayne County Airport
Top tips for renting a car at Detroit Metropolitan Wayne County Airport
- Book your rental car at Detroit Metropolitan Wayne County Airport at least 1 day before your trip in order to get a below-average price
FAQs about renting a car at Detroit Metropolitan Wayne County Airport
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