Car rental at Grand Rapids Gerald R. Ford Intl Airport

Car rental at Grand Rapids Gerald R. Ford Intl Airport

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Grand Rapids, MI, United States - Gerald R. Ford Intl
25 May — 1 Jun
Same drop-off
Grand Rapids, MI, United States - Gerald R. Ford Intl
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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Grand Rapids Gerald R. Ford Intl Airport car rental reviews and directory

Rated #1
Enterprise
Best rated
9 Excellent (31 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
Enterprise
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 9.2
  • 9
  • 9
  • 9
  • 8.7
Recent reviews
10.0 Excellent2021 Jan 06
Everything was easy
10.0 Excellent2020 Jul 04
Staff was super nice and helpfulNothing :)
10.0 Excellent2019 Nov 28
I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.
4.8 Okay2019 Aug 14
The manager finally fixed the screw up, but it took a while.I rented a sports car, meaning a Dodge Challenger or similar. When I got there, they were going to give me some mid-size 4-door. I told the employee that I paid for a sports car, and he said he knew that, but it didn’t matter because I will take what they give me and they didn’t have any available
9.6 Excellent2019 Jul 14
Staff friendly and helpful.
7.2 Good2019 Jul 07
Better rate.
10.0 Excellent2019 Jun 15
Professional and friendly staff. All my Enterprise rentals have been greatNothing
10.0 Excellent2019 Jun 01
Good customer service and easy to use. YouCan’t think of anything.
10.0 Excellent2019 May 31
We reserved a minivan. Young man (Lane?) behind desk was very helpful - offered to bring the minivan around for me, then came back for a different set of keys because first minivan had a greasy window. Second minivan was low mileage (7,000) and very clean. Drp off was very easy.
8.0 Excellent2019 May 22
The staff was excellentAbsolutely nothing
Rated #2
Alamo
8.6 Excellent (81 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
Alamo
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 8.2
  • 8.6
  • 8.6
  • 8.9
  • 8.6
Recent reviews
9.6 Excellent2020 Mar 16
The staff at both GRR and MCO were great. The vehicle ran awesomeall went well. thank you.
9.6 Excellent2020 Jan 27
The drop off was super easy.I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.
10.0 Excellent2019 Dec 12
Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.
10.0 Excellent2019 Oct 18
Friendly staffSignage
10.0 Excellent2019 Oct 15
Free upgrade
5.6 Okay2019 Sep 09
Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.
9.6 Excellent2019 Sep 06
Friendly staff and clear car with easy pickup/drop off
4.8 Okay2019 Aug 12
The car was dirty and in poor condition.
10.0 Excellent2019 Aug 06
Staff was friendly. Drop-off was super-easyI wish there were recycling bins at drop off.
8.8 Excellent2019 Mar 24
The Cadillac was all that I hoped it would be.This rental was quite expensive.
Rated #3
Hertz
8.4 Excellent (79 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
Hertz
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 8.6
  • 8.6
  • 8.3
  • 8.4
  • 8
Recent reviews
8.8 Excellent2018 Aug 14
The impala was very comfortable, quiet and good on gasI thought it was expensive for a 5 day rental
4.0 Okay2018 Jul 25
I ordered a 7 passenger + 3 bags and when I went to pick up vehicle they did not have that particular vehicle. I had a 7 passenger / 1 bag Tahoe and not Suburban. Very disappointing and an uncomfortable journey. Will not rent through Kayak or Hertz...
7.6 Good2018 Jul 06
An OK substituteThe minivan fit seven passengers so it worked for our trip but I booked a large SUV which was damaged before our arrival so we were given a minivan in its place.I was surprised at the poor quality of a nearly brand new minivan compared to our personal 2005 Odyssey with over 130k miles. I'd have much rather driven our older minivan. This vehicle worked for our needs but that was about it. Very insecure on curvy roads and cheap materials that I was concerned would break.
8.0 Excellent2018 Jul 03
very easy and straightforward to pick up and return rental car was cleanthe steering of the car we got (nissan versa) was wobbly, like the alignment was off or something
8.0 Excellent2018 Jun 04
Extra hidden feesCar was very nice.Othee charges, such as extra fees, were added that weren’t on the original add. I thought the car was paid for when I booked in line. Not! I was also charged airline fees when I asked if they did airline miles. Too many hidden extra fees if you ask or decline certain items.
2.0 Mediocre2018 Apr 30
ripped offHERTZ at GRR DID NOT HAVE MY RESERVATION> I ENDED UP HAVING TO PAY FOR THIS, and had to PAY AVIS for the car they rented me when HERTZ turned me away.I demand a refund.
5.6 Okay2018 Jan 13
Poor and Misleading ServiceWe specifically asked the people at he desk for 4 wheel drive as we were not used to driving in the snow, This is not what we were given despite them agreeing, We found that wheels would slip out even on the driveway. The agent that checked us in was unfriendly when we tried to ask questions, it felt like we was reading off automated answers and was incredibly frustrating. I will be renting wil a different company in the future.
2.8 Mediocre2018 Jan 09
A broken experience1. The assigned car was very dirty inside. Stains and stickiness everywhere. Floors muddy (it was snowing the day before the pick up). 2. Although i paid for full tank the car I was assigned at the pick-up was 3/4 full 3. Limited alternative clean options so I had to downgrade to a smaller car that was clean enough and available, but did not get refunded. They gave me a 20 USD coupon for my next HERTZ rental. Like I am going to have a next one ?!! Wasted an hour almost from my travel time.
4.0 Okay2018 Jan 09
Car was very dirty. The windshield washing fluid leaked through the roof in the car when trying to use the rear window cleaning. The car was not cleaned before I received it and had large muddy dog prints on the carpets. The hertz agent didn't seem to care about the issues when I dropped the vehicle off.
5.6 Okay2018 Jan 07
I have rented from Hertz in the past. This time the car was really dirI have rented from Hertz in the past. This time the car was really dirty inside and out. It was a little bit disappointing but with the freezing cold temperatures I suppose it is what it is.The car was not clean. It was comfortable and I did appreciate that.
Rated #4
Avis
8.2 Excellent (45 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
Avis
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 8.2
  • 8.2
  • 8.3
  • 8.1
  • 7.7
Recent reviews
6.0 Good2022 May 02
Service at the counter was great, but hours of service didn't match service. I arrived at 12am, no one was there. So I have to take a lift to my hotel, and a lift in the morning back to the airport to pick up my rental. When I share this info with the person at the counter, she say...next time give us your number and name and someone will be here waiting for you. Good to know, that info should be communicated to the customer before hand. So the customer doesn't go through much trouble.
10.0 Excellent2022 Mar 27
The Avis people were all courteous and helpful. The type of car we reserved was unavailable so they gave us a choice of three for which upgraded vehicle we wanted. Thec return was also smooth and quick.
3.9 Mediocre2021 Jul 25
Promised aCX5 Mazda or better and got a Ford mini crossover. It was beat up on the exterior and was an uncomfortable ride. Very disappointed.
10.0 Excellent2020 Mar 31
The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.
6.4 Good2020 Feb 05
I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers
2.0 Mediocre2019 Dec 31
I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meEverything
7.2 Good2019 Dec 15
Car was clean, no issues, booking on line was easyPick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.
6.0 Good2019 Jul 27
Car was clean, drop off was normalI got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.
5.6 Okay2018 Aug 18
They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.
10.0 Excellent2017 Oct 24
Davis was A plusService online and in person plus plus plus plus plus
Rated #5
Budget
8.1 Excellent (98 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
Budget
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 8.3
  • 8.1
  • 8.1
  • 8.2
  • 7.9
Recent reviews
4.0 Okay2022 May 09
Staff at pick up and drop off were not very friendly.
10.0 Excellent2022 May 08
Very happy with vehicle and customer service
10.0 Excellent2022 Feb 25
Easy to get a car. Easy to return the car. It was perfectly clean. The only issue was that I had ordered a full-size car online, but they only had vans and trucks available. That ended up being fine.
2.0 Mediocre2021 Dec 07
When needed to extend due to weather and having that car that was non-functional on snowy roads, they charged double for an additional 5 days that they charged for the initial 10 days.
8.0 Excellent2021 Nov 28
The customer service was excellent!!!
4.0 Okay2021 Nov 27
The line at the airport rental counter was so long we hopped to the Hertz/Dollar counter. They served us right away and were 30% less than Budget. We prefer Budget but they were not prepared to handle the heavy holiday travel.
10.0 Excellent2021 Oct 18
Everything went smoothly.
10.0 Excellent2021 Oct 17
Excellent experience overall, but I gave the lowest rating possible to "Value for Money" because, although this was the best value I found, car rentals in general continue to be 2x- 3x more expensive than pre-pandemic. Value for money in car rentals these days can be judged relative to other rental companies, but is very poor for them all.
1.9 Horrible2021 Aug 17
The car was dirty and reeked of cigarette smoke, despite being a "non smoking" car... we have 2 young kids, so this is totally unacceptable. Worse, when we told them about it when dropping off the car, they just shrugged their shoulders and didn't care. I'll never use budget again.
5.9 Okay2021 Aug 13
better choice of vehicles and surius optional
Rated #6
Dollar
7.7 Good (62 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
Dollar
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 8.3
  • 8
  • 7.6
  • 7.6
  • 7.4
Recent reviews
4.0 Okay2021 Nov 21
Being charged additional fees after the fact is a terrible business model. The charges that I agreed to at the time of reservations was not honored. Will never use you again.
7.9 Good2021 Aug 03
The cost was very high. There was no assistant in the lot to check out/in car, however, it is COVID! So considering the times we were ok with it. Otherwise all went smoothly. Thank you.
10.0 Excellent2021 Jul 24
Everything was excellent
10.0 Excellent2021 Jul 07
Nothing
8.0 Excellent2021 Apr 05
Cheap price, decent vehicle.Check in process was slow.
9.6 Excellent2020 Oct 21
Very friendly
2.0 Mediocre2020 Oct 18
I liked nothing at allPoor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.
5.2 Okay2020 Oct 07
Staff was okThe insurance was more than the cost of the rental per day. Not transparent costs
10.0 Excellent2020 Oct 02
Staff Friendly, drop off super easy.
5.2 Okay2020 Sep 23
Selected class of vehicle not available; substitute not comfortable and not fuel efficient
Rated #7
National
8.9 Excellent (12 reviews)
1 location in Grand Rapids Gerald R. Ford Intl Airport
National
Locations in Grand Rapids Gerald R. Ford Intl Airport
  • 8.6
  • 9.1
  • 8.8
  • 9
  • 9
Recent reviews
8.0 Excellent2019 Jun 25
Drop off was easyPick up took 45 minutes because understaffed at the counter
6.8 Good2019 Jun 11
RoomyThe car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.
8.0 Excellent2018 Aug 27
Nice vehicleRented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.
10.0 Excellent2018 Jun 24
Great and fastFriendliness and customer service was greatCost but who does?
7.2 Good2018 Jun 09
Good Price - Bad serviceI ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!
7.6 Good2017 Nov 28
Not particularly cleanEasy pick up and reasonable good rate.Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.
10.0 Excellent2017 Apr 11
As advertisedCounter was open and car available despite my plane being delayed until after midnight.
10.0 Excellent2017 Jan 10
Perfect, worry free.Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.
10.0 Excellent2017 Jan 07
Lots of room in this Dodge JourneyA little hard to figure out how to work the touch screen for regulating heat, etc.
9.6 Excellent2016 Aug 14
Great car, easy pick up and drop offBooster seat rental way over priced
Acar Auto Rental
1 location in Grand Rapids Gerald R. Ford Intl Airport
Acar Auto Rental
Locations in Grand Rapids Gerald R. Ford Intl Airport
Recent reviews
Easirent
1 location in Grand Rapids Gerald R. Ford Intl Airport
Easirent
Locations in Grand Rapids Gerald R. Ford Intl Airport
Recent reviews
Fox
1 location in Grand Rapids Gerald R. Ford Intl Airport
Fox
Locations in Grand Rapids Gerald R. Ford Intl Airport
Recent reviews
Sunnycars
1 location in Grand Rapids Gerald R. Ford Intl Airport
Sunnycars
Locations in Grand Rapids Gerald R. Ford Intl Airport
Recent reviews
408 travelers who rented a car in Grand Rapids Gerald R. Ford Intl Airport gave the car agency they used an average rating of 8.3

Car rental locations at Grand Rapids Gerald R. Ford Intl Airport

Good to know

Most popular car type

Mini

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