Hotels near Gerald R. Ford Airport

Hotels near Gerald R. Ford Airport

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Gerald R. Ford Intl (GRR) - Grand Rapids, MI, United States
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Best hotels near Gerald R. Ford Airport

Cleanliness
9.4
Comfort
9.3
Facilities
8.8
Location
9.1
Overall
8.8
Overall 9.2 Excellent
Based on 411 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
8.8
Location
9.1
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
10.0
Facilities
10.0
Location
8.5
Overall
8.5
Cleanliness
9.3
Comfort
9.3
Location
9.2
Services
9.2
Staff
9.3
Cleanliness
9.3
Comfort
8.0
Facilities
9.0
Location
9.3
Overall
9.3
Cleanliness
9.5
Comfort
9.4
Location
9.2
Overall
10.0
Services
9.3
Cleanliness
9.5
Comfort
9.6
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Facilities
6.0
Location
8.8
Overall
7.3
Cleanliness
9.3
Comfort
9.2
Location
9.0
Services
9.1
Staff
9.0

Excellent 10.0
Pros: Indoor outdoor pool, free breakfast and dinner
Cons: Can't prevent rain and pool had to close,bit wonderful every time we go
Okay 5.0
Pros: Everything else was fine
Cons: House keeping
Excellent 10.0
Pros: It has a lot of room. It also has many outlets which allows us to charge lots of things. It was really fun to be at this hotel. -Brooklynn 8 yes old
Cons: Coffee machine being broken.
Excellent 10.0
Pros: Cleanliness and happy hour.
Cons: N/A
Good 7.0
Pros: The pool and room sizes are nice. I also like that they have a hot breakfast option and they have 3 free drinks available for adults every night.
Cons: The staff can be rude. Ron was nice for the most part, but the rest of the staff need to be better trained in customer service. They can be rude and it makes them seem as if they do not like their jobs.
Excellent 9.0
Pros: Location to airport
Cons: We thought there was a shuttle to airport, but it was not provided. This was a major consideration in choosing this hotel. We will not use this location in the future due to this alone.
Excellent 10.0
Pros: The breakfast was wonderful!
Excellent 10.0
Pros: Staff was so pleasant, food was good, having free dinner and drinks along with breakfast is amazing, such a money saver for a family. Love the indoor outdoor pool and hot tub.
Cons: The fridge was noisy and did not have a freezer section
Excellent 8.0
Pros: Good access to the highway. The Happy Hour and complimentary food was a welcome change
Excellent 10.0
Pros: The three free drinks at their kickback was a nice surprise especially on NYE. It was busy due to it being NYE but the staff was always super helpful and friendly the entire night.
Cons: Honestly nothing. We thought everything was great.
Excellent 8.0
Pros: Great hotel and service!
Cons: My only complaint is the light on the thermostat was so bright and facing the bed. I woke up in the middle of the night and was caught off guard by how bright the room was and attempted to cover it. Not a big deal but I just wanted to share.
Excellent 9.4
Pros: Breakfast was delicious - definitely one of the best included breakfasts I’ve had at any hotel. Everything looked very new and clean. The shower was large and had a rain head.
Cons: The bed was firm for my liking, and I’m not a huge fan of down style pillows.
Mediocre 3.7
Cons: There was dried blood on the sheets, a long red hair on the tv stand, a hair tie on the floor in the bathroom, bits of wrapping on the bathroom. Kinda gross. They changes the sheets and apologized, but no further compensation.
Excellent 10.0
Pros: Comfortable beds, spacious rooms and yummy food.
Excellent 10.0
Pros: Staff was marvelous. Had 2-3 people at front desk, so no waiting. A real, free dinner with drinks. Will definitely stay here again!
Excellent 10.0
Pros: Great value: quality bed and linens. Well/designed, comfortable room. Flat screen TV. Wonderful cocktail hour - conplimentary food for a light dinner! Best breakfast of any chain hotel. Highly recommend this hotel!!! Cheerful, responsive staff.
Cons: Everything great!
Drury Inn & Suites Grand Rapids - Grand Rapids
Rated #1
9.2
Excellent 9.2
Based on 411 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
10.0
Overall 9.1 Excellent
Based on 270 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.6
Comfort
9.5
Location
9.5
Services
9.5
Staff
9.3
Cleanliness
9.3
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.1
Cleanliness
9.7
Comfort
9.7
Location
9.5
Services
9.6
Staff
9.3
Cleanliness
9.4
Comfort
9.2
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.6
Comfort
9.4
Location
9.5
Services
9.6
Staff
9.1

Excellent 8.0
Pros: Great location; love the ability to text with the front desk if any questions; rooms were clean and despite being booked up was relatively quiet; had a billing issue, but was resolved quickly and effectively; loved the access to kids TV channels (ie Disney Jr, etc.)
Cons: Pool area was a little disappointing- curtain between indoor/outdoor hot tub was gross and needed to be cleaned;
Excellent 9.0
Pros: Hilton Garden Inn far surpasses two Hampton Inns we visited in Ohio.
Cons: Increased cost compared to two years ago, although understandable.
Excellent 9.0
Pros: Very enjoyable stay. Beautiful, clean, friendly. Ruby at the front desk was EXCEPTIONAL!
Cons: Unruly group of boys in pool area with no supervision. Maybe the pool area could be monitored a little better.
Excellent 10.0
Pros: The staff was excellent. Ruby at Front desk was awesome and accommodating. Everything was lovely.
Cons: My TV did not work
Excellent 10.0
Pros: The Beds were very comfortable. The Gym is big and is open 24 Hours. There's a laundry facility on st as well as a pool and spa.
Cons: No Free Breakfast!
Hilton Garden Inn Grand Rapids East - Grand Rapids
Rated #2
9.1
Excellent 9.1
Based on 270 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.2
Location
8.8
Services
9.3
Staff
9.2
Overall 9.1 Excellent
Based on 127 reviews
Cleanliness
9.4
Comfort
9.2
Location
8.8
Services
9.3
Staff
9.2
Cleanliness
9.7
Comfort
9.3
Location
8.5
Services
9.3
Staff
9.1
Cleanliness
9.6
Comfort
9.4
Location
9.1
Services
9.6
Staff
9.6
Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.7
Staff
9.0
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.8
Staff
8.8
Cleanliness
8.1
Comfort
8.1
Location
8.3
Services
8.1
Staff
8.7

Good 7.0
Pros: The room was nice
Cons: I was charged twice for my room and the lady at the desk couldn’t do anything until Monday. I think it’s unacceptable. You charge me $900 and can’t do anything till Monday. Thanks for taking money and making us not able to do things on our vacation.
Okay 5.0
Pros: Close to airport, pet friendly.
Cons: This facility is terribly outdated. Had to hunt to find USB ports (TV and Clock) no room service, something we were looking forward to after being on the road all day. Appliances were very old.
Excellent 10.0
Pros: This hotel was very clean, the staff were very nice. Tamme from the night shift was amazing. She was very accommodating and kind. She was very sweet to my family and me. My kids love her! Love the fact that you offer cable services. The pool is so lovely. The kitchen in the room was so amazing to have so that I could cook for my family.
Cons: Each room was only allowed to swim one hour out of the day.
Excellent 8.0
Pros: We enjoyed the room and shower.
Cons: The bed wasn’t comfortable. The person on the right of us smoked weed. However the front desk dealt with the problem.
Poor 1.0
Pros: The Cleaness of the Room, The Room was comfortable.
Cons: The Morning Staff is a Bunch of rude women.
Residence Inn by Marriott Grand Rapids Airport - Grand Rapids
Rated #3
9.1
Excellent 9.1
Based on 127 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
8.7
Location
8.5
Overall
8.6
Overall 8.1 Excellent
Based on 250 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
8.7
Location
8.5
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
10.0
Facilities
9.5
Location
9.0
Overall
9.3
Cleanliness
7.9
Comfort
8.3
Location
8.5
Services
7.9
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
9.0
Cleanliness
8.3
Comfort
8.5
Location
8.2
Services
7.9
Staff
8.3
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.4
Staff
9.8
Cleanliness
8.3
Comfort
8.3
Facilities
6.6
Location
8.6
Overall
6.6
Cleanliness
8.3
Comfort
8.2
Location
8.4
Services
7.9
Staff
8.8

Excellent 9.0
Pros: Breakfast was minimal (pandemic) though upon check in I was told there will be cold and hot buffet. Hot was scrambled eggs if you were there when the server was there.
Good 7.0
Pros: Fine
Cons: Not enough room service ie change of towels Had to get clean towels at the front desk each day
Okay 5.0
Pros: great staff
Cons: pool wasn't open
Excellent 10.0
Pros: The bed was so comfortable
Cons: That we weren't able to use the pool.
Okay 5.0
Pros: The room was spacious and comfortable
Cons: The trash cans in the hallways were overfilled and never got emptied, the pillow case on my bed had dead bugs on it that didn't seem to get taken care of.
Good 7.0
Pros: Great location from airport
Cons: Rooms were not like what was in the pictures
Excellent 9.4
Pros: Breakfast lady was very nice and encouraged us to fill up! Pool area was clean and cozy. Large suite was enjoyed!
Cons: Did not have complete bedding in closet for sleeper sofa.
Good 7.7
Pros: Clean and comfortable hotel. Convenient for work.
Cons: Told the front desk 3 times about the personal lube and bodily fluid stains on the couch. Will be interesting to see if they actually cleaned it.
Good 6.5
Pros: Rooms are clean and housekeeping does a great job
Cons: Billed me wrong, even after verifying billing on check in. WiFi is weak.
Excellent 8.8
Cons: Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
Excellent 9.1
Pros: The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it!
Cons: The bar was not open.
Excellent 10.0
Pros: Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.
SpringHill Suites by Marriott Grand Rapids Airport Southeast - Grand Rapids
Rated #4
8.1
Excellent 8.1
Based on 250 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.4
Facilities
8.1
Location
8.9
Overall
8.5
Overall 8.2 Excellent
Based on 230 reviews
Cleanliness
8.6
Comfort
8.4
Facilities
8.1
Location
8.9
Overall
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
10.0
Cleanliness
8.6
Comfort
8.5
Location
8.9
Services
8.2
Staff
8.4
Cleanliness
9.1
Comfort
8.4
Facilities
8.4
Location
9.6
Overall
8.7
Cleanliness
8.7
Comfort
8.5
Location
8.9
Services
8.5
Staff
8.7
Cleanliness
8.5
Comfort
8.9
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.4
Comfort
8.2
Facilities
7.5
Location
8.8
Overall
8.0
Cleanliness
9.0
Comfort
8.6
Location
9.1
Services
8.5
Staff
8.6

Good 7.0
Pros: i liked how there was a bathroom between the two rooms.
Excellent 8.0
Pros: The location was good. The room was clean.
Cons: Nothing
Good 7.0
Pros: I was traveling with my 88 year old mother. The room was very close to the entry so my mother didn’t have much difficulty getting to room, we arrived at 1 am due to a flight delay, and they saved the room for me.
Cons: The dead bolt on the door didn’t lock and the window was open when we arrived, which made me feel uneasy.
Okay 5.9
Mediocre 3.0
Pros: Staff was nice.
Cons: NOT CLEAN!! My first room the sheets had food dried on, the blanket was filthy, the floor had food dropped on it, one mirror was cracked & the other mirror had something not removable on it & the lights in the entrance of the room did not work. I notified the staff & he changed my room. The next room was better, but the blanket & mattress pad filthy. I pulled off the mattress pad & blankets and slept with just the sheets. It was also supposed to come with breakfast. There was only coffee (which I don’t like) one banana, one small package of donuts or two small packages of muffins to choose from. I had to buy a drink from the vending machine which only accepts coins. So back down to the front desk to get coins & then back up again to the vending machine. My first FOUR choices were sold out & I had to get pop for breakfast. I will never stay here again! I will next time stay in another hotel & willing to pay $200 a night for a clean room.
Excellent 9.0
Pros: Left before breakfast. Liked being able to park our car in your parking lot and being shuttled to and from the airport.
Good 6.0
Pros: The staff and location were good. Accommodations were spacious.
Cons: There was trash and dirt under the bed. We were on the first floor and we heard noisy footsteps from above almost continually during the night which kept us from sleeping. We were in an ADA room and every time we showered, the bathroom floor was covered with water.
Good 7.0
Pros: Location, friendly staff.
Cons: Property really smelled like old carpet.
Good 7.0
Pros: The rooms feel like an apartment
Cons: They like to medle in your personal business.
Excellent 10.0
Pros: Very clean and roomy room, with good quality bed.
Cons: Bathroom fan was annoyingly noisy....
Excellent 9.1
Pros: Large clean room with separate seating area. Refrigerator with freezer. Staff were alert, friendly and available
Cons: Door difficult to lock and close. Stains on the toilet seat. Furnishings a bit shabby.
Excellent 8.5
Pros: This hotel is a $6 Uber ride from the airport. They share a parking lot with Gipper's, a friendly bar & grill that has a full kitchen until 11 pm. The continental breakfast is typical - cereal, waffle maker, juice, coffee, bagels. Slightly larger-than-normal room with a second TV.
Excellent 8.0
Pros: Nice quiet rooms (surprising so close to highway), friendly staff, ample parking, easy to get to, close to stores and restaurants
Cons: The included breakfast was a bit sparse. It worked for me, but for someone with a gluten allergy, the fiancé, the options we limited (only hard boiled eggs, yogurt, and bananas)
Econo Lodge & Suites - Grand Rapids
Rated #5
8.2
Excellent 8.2
Based on 230 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
7.6
Overall 8.1 Excellent
Based on 172 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Location
8.6
Services
8.4
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.7
Location
8.9
Services
8.2
Staff
8.4
Cleanliness
8.5
Comfort
8.5
Facilities
6.0
Location
8.2
Overall
5.0
Cleanliness
8.7
Comfort
8.3
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
8.1
Comfort
7.2
Location
7.8
Services
7.5
Staff
7.8

Excellent 10.0
Pros: Room size was great
Cons: A little noisy at night but called front desk and they took care of it immediately.
Excellent 8.0
Pros: Clean, courteous staff, quiet at night. Breakfast looked good and hot although we had brunch plans elsewhere.
Cons: Nothing to report.
Excellent 8.0
Pros: Staybridge is a beautiful place to stay. It’s clean and nicely decorated. The staff are friendly as very helpful. The kids loved the pool, the windows overlooking the pool and the pull out sofa bed. The adults loved separate bedrooms, the kitchenette and full size refrigerator. We did wish there was a better space for eating, 2 chairs and a very small round table in the living area didn’t work.
Cons: The continental breakfast left a lot to be desired. We ended up spending a couple hundred dollars more going out to eat breakfast. The gardens and potted plants were in desperate need of weeding and the poor girl left to run everything by herself was so sweet and kind but looked bone tired and had a hard time keeping towels stocked for the pool.
Excellent 10.0
Pros: I loved how clean everything was from the lobby even to the back patio area.
Cons: I’m not sure if it was due to short staff but when ever we request new towels or sheets it would take hours and eventually you’d have to call again. The first day it was fine but after a while it gets tedious.
Excellent 8.0
Pros: The hotel is under renovation so it looked not at its best. The staff is great and helpful.
Mediocre 2.0
Cons: I have never been treated with such disrespect by hotel staff as I was here.
Excellent 10.0
Pros: We enjoyed ourselves and will be back soon .
Cons: That the pool closed at 10pm
Good 6.0
Pros: suite style room friendly front desk staff breakfast
Cons: bugs in room dvd player with broken cords pool outside (should be noted) carpets & ceiling tiles need TLC
Excellent 9.7
Pros: The room was lovely and bigger than anticipated. Everything was very clean, and the shower was especially nice. Very impressed with the quality for how much I paid.
Cons: Nothing, very please.
Staybridge Suites Grand Rapids-Kentwood - Grand Rapids
Rated #6
8.1
Excellent 8.1
Based on 172 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.1
Facilities
9.3
Location
8.4
Overall
9.3
Overall 7.8 Good
Based on 163 reviews
Cleanliness
8.0
Comfort
8.1
Facilities
9.3
Location
8.4
Overall
9.3
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.9
Staff
8.1
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.0
Location
8.4
Services
8.1
Staff
8.3
Cleanliness
8.6
Comfort
9.0
Location
8.6
Services
8.3
Staff
9.0
Cleanliness
7.5
Comfort
8.0
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
8.1
Services
7.9
Staff
8.3

Okay 4.0
Pros: Location.
Cons: Hotel was out of towels, wall light had no shade and bulb was exposed, and shower/tub had pink cleaning product sprayed on upper wall but not cleaned or rinsed. Staff was new and poorly trained on how to inform guests of their issues. Poor customer service.
Okay 4.0
Pros: Location was great!
Cons: The linen wasn't clean. It made the whole experience uncomfortable.
Excellent 10.0
Pros: The hotel and the pool area was very clean staff were very helpful and pretty
Cons: Sorry I liked everything had no problems at all
Excellent 8.0
Pros: Very clean room, friendly staff, clean indoor facilities, comfortable bed, WiFi was good and location was off main road so quiet enough.
Cons: curtains blew as they were to long and hanging in front of a/c. we had to use clips we had to hold curtains together to block the light coming in. Trash in parking lot.
Poor 1.0
Pros: Nothing
Cons: Place was dirty, the sleeping sofa looked like wasn't cleaned in years, dirty arm rest, stains on the bedding I left!!! Definitely will not say in the future in Fairfield. Furthermore, that was no one at the lobby to check me in, I was waiting there for 15 minutes. I would like a refund
Okay 5.0
Pros: Quick to get to
Cons: No hot breakfast - friendly staff tho Little outdated
Excellent 8.0
Pros: The beds were comfy, plenty of bathroom amenities, the staff was excellent and the free breakfast was on point. We enjoy our stay. My son really enjoy the pool as welll
Excellent 10.0
Pros: The maintenance person scrapped my car windows after an overnight snowfall. Now that is service. Staff was super friendly and helpful.
Excellent 8.0
Pros: Clean mattress, I rip all linen off every bed and lift the mattress up and this one looked new. Clean room, clean pool, we missed breakfast so dint know how it was.
Cons: Hot tub was warm not hot and water level was low, was still nice though.
Fairfield Inn & Suites Grand Rapids - Grand Rapids
Rated #7
7.8
Good 7.8
Based on 163 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.8
Facilities
8.6
Location
8.4
Overall
8.6
Overall 7.8 Good
Based on 110 reviews
Cleanliness
7.9
Comfort
7.8
Facilities
8.6
Location
8.4
Overall
8.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
7.9
Comfort
7.8
Location
8.5
Services
7.6
Staff
8.0
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
7.5
Comfort
7.7
Location
8.0
Services
7.5
Staff
8.0
Cleanliness
8.0
Comfort
8.0
Location
8.4
Services
8.0
Staff
8.6
Cleanliness
8.1
Comfort
7.5
Location
9.1
Overall
10.0
Services
7.9
Cleanliness
9.0
Comfort
7.5
Location
8.5
Services
8.3
Staff
8.8

Excellent 9.0
Cons: No washer and dryer
Mediocre 2.0
Pros: Breakfast grab and go was better than most for a Covid-style breakfastr
Cons: First room bed was not made, toilet was GROSS/DISGUSTING. Second room had not been vacuumed, shower handle just spsun around and had to be pushed in hard to get water to come out - very difficult to adjust temperature while pushing hard on handle. Horizontal surfaces were VERY dusty - just not clean and was more expensive than most other places along 28th St.
Okay 4.0
Pros: Convenient location
Cons: Rooms were dirty. Unfriendly staff. Two bath towels for three guests.
Excellent 8.0
Pros: It was very peaceful since it is set way back from the road. Still close enough to shops and services.
Good 6.0
Cons: Hallways were dim and so was the bathroom.
Good 7.4
Pros: The room and hotel were clean. The desk staff was helpful, kind and professional
Cons: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.
Excellent 8.8
Pros: spacious rooms high ceilings décor was updated and modern breakfast had good choices
Cons: heater in room 111 did not work floor of eating area was dirty
Excellent 9.0
Pros: reasonable value, dependable chain
Cons: thin walls, noisy neighbors
Hampton Inn & Suites Grand Rapids-Airport 28th St - Grand Rapids
Rated #8
7.8
Good 7.8
Based on 110 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.9
Facilities
7.3
Location
8.2
Overall
7.8
Overall 7.6 Good
Based on 172 reviews
Cleanliness
7.4
Comfort
7.9
Facilities
7.3
Location
8.2
Overall
7.8
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Location
10.0
Overall
7.0
Staff
8.0
Value for money
8.0
Cleanliness
6.9
Comfort
7.6
Location
8.0
Services
7.2
Staff
7.4
Cleanliness
8.5
Comfort
8.6
Facilities
8.6
Location
9.0
Overall
8.5
Cleanliness
7.7
Comfort
8.2
Location
8.7
Services
7.6
Staff
8.2
Cleanliness
8.3
Comfort
8.7
Location
8.3
Services
8.0
Staff
8.5
Cleanliness
8.3
Comfort
7.9
Facilities
6.0
Location
7.9
Overall
6.0
Cleanliness
8.5
Comfort
8.3
Location
7.9
Services
8.3
Staff
7.5

Good 7.0
Pros: Breakfast was very poor, no meat, no waffles, oranges no thanks and no breakfast cereal. The prepacked bagels are very small, and I would have liked cooked eggs, but you did have prepackaged boil eggs.
Cons: No pool, but the bed was very nice in my room
Excellent 8.0
Pros: Quiet and clean.
Cons: First night, no heat in one of our rooms. When I initially entered my room, someone had turned the heat to 80 degrees. Wanted coffee Sunday morning with regular cream/half and half, but there was only flavored creamer.
Excellent 10.0
Pros: I loved the room
Cons: N/A
Good 7.0
Pros: It was just ok.
Cons: Coffee needs work. Limited breakfast due to Covid.
Good 7.4
Pros: Front desk staff was very friendly and accommodating. Great location.
Cons: There were never any towels in the pool room.
Excellent 8.0
Pros: Ejoyed the nice clean room and it was quite
Homewood Suites Grand Rapids - Grand Rapids
Rated #9
7.6
Good 7.6
Based on 172 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.9
Facilities
7.7
Location
8.2
Overall
7.6
Overall 7.4 Good
Based on 490 reviews
Cleanliness
7.7
Comfort
7.9
Facilities
7.7
Location
8.2
Overall
7.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.3
Comfort
7.5
Location
8.1
Services
7.3
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
7.7
Comfort
7.9
Location
8.1
Services
7.5
Staff
8.2
Cleanliness
8.3
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.0
Comfort
8.2
Location
8.5
Services
8.1
Staff
8.6
Cleanliness
8.0
Comfort
8.2
Location
8.2
Services
7.9
Staff
8.6

Mediocre 2.0
Pros: nothing
Mediocre 2.0
Pros: There was running water
Cons: No hot breakfast, no hot tub, no lock on the door
Mediocre 3.0
Pros: On the Internet it was advertised as breakfast buffet. What it actually was is cold cereal . The equipment was there for pancakes but not in use.
Excellent 10.0
Pros: Clean, comfortable and quiet
Excellent 10.0
Pros: Quiet, comfortable and clean
Poor 1.0
Pros: Only breakfast good. Room lower than motel.
Cons: I have booked double bedroom and got single bed with one small flat bed. Checked two room both rooms floor dirty.
Mediocre 3.0
Pros: The bathroom was clean. Parking was accessible.
Cons: My rooms and the hallways smelled like terrible cigarette smoke and marijuana. I had to change my room 3 times. The remote didn't work, each room smelled like smoke. After the 2nd room change I was upgraded to a suite. It was a little cleaner. The rugs, hallways, and floors were dirty along with the elevator.
Mediocre 2.0
Cons: Halls smelled of weed blood on the wall across from room 308. Only cereal for the breakfast
Excellent 8.5
Pros: Comfy bed , very clean, friendly staff
Excellent 8.5
Good 7.7
Pros: The huge tv and the included breakfast
Cons: The way the bathroom is set up
Okay 4.8
Pros: clean room, comfy bed, nie shower
Cons: too many kids in the pool until almost closing time. they need adult only swim times. also they ran out of pool and room towels
Excellent 8.0
Pros: The room was clean and included a frig. The location was good. Plenty of restaurants and shopping. It also had a swimming pool. They offered a catered dinner which we didn't use and the breakfast buffet was pretty good.
Cons: The room was small but comforttable.
Excellent 9.7
Pros: The beds were great and the rooms very clean.
Cons: Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.
Sleep Inn & Suites - Grand Rapids
Rated #10
7.4
Good 7.4
Based on 490 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.6
Facilities
8.2
Location
8.4
Overall
9.6
Overall 7.4 Good
Based on 178 reviews
Cleanliness
7.9
Comfort
7.6
Facilities
8.2
Location
8.4
Overall
9.6
Cleanliness
7.2
Comfort
6.8
Location
7.5
Services
6.7
Staff
7.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.3
Comfort
8.2
Location
8.5
Services
7.7
Staff
8.7
Cleanliness
8.6
Comfort
8.3
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
7.3
Comfort
6.3
Facilities
6.0
Location
8.6
Overall
10.0
Cleanliness
7.9
Comfort
7.5
Location
9.5
Services
7.3
Staff
8.8

Excellent 8.0
Pros: Location was great, most of the staff was accommodating and room was awesome!
Cons: The booking included free water and 3 person free breakfast but that was not an option there and not willing to supplement with anything. Older lady bartender was super rude and not accommodating, not only to the three of us, but also to other patrons. Very poor service etiquette. The other barmaid was awesome!!
Excellent 10.0
Pros: Super easy check in and check out; digital key
Cons: Lousy pillows
Poor 1.0
Cons: We came all the way from out of town without a damn word about the pool being closed and also to find out my debit was exceptable online but not once we got there!
Excellent 9.0
Pros: During COVID it's hard to feel comfortable in a new place. The Double Tree stuck by all COVID measures and each room is sanitized, well protected, and clean. The remote in the room is even wrapped and has a sanitizing note on it. Wow! I felt comfortable my entire stay. They made me feel as if everyone was important and kept us safe. I also LOVE how many business, shops, and stores are over in this area of Kentwood. Literally anything you need is right in the area. <3
Cons: The only nit picky thing is that there is no fan in the bathroom.
Mediocre 2.6
Pros: Clean large room
Cons: Could not sleep till 3am, room with teenagers next to me no adult supervision, After call front desk problem resolved.
DoubleTree by Hilton Grand Rapids Airport - Grand Rapids
Rated #11
7.4
Good 7.4
Based on 178 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.9
Facilities
7.5
Location
8.5
Overall
7.7
Overall 7.2 Good
Based on 623 reviews
Cleanliness
7.6
Comfort
7.9
Facilities
7.5
Location
8.5
Overall
7.7
Cleanliness
6.0
Comfort
8.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
7.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
7.4
Comfort
7.5
Location
8.3
Services
7.2
Staff
7.9
Cleanliness
8.8
Comfort
8.0
Facilities
7.2
Location
8.8
Overall
9.0
Cleanliness
6.0
Comfort
5.3
Facilities
6.0
Location
6.6
Overall
6.0
Cleanliness
7.9
Comfort
8.3
Location
8.8
Services
7.7
Staff
8.5
Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
9.0
Overall
8.0
Cleanliness
7.4
Comfort
8.0
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
7.7
Comfort
8.1
Location
8.6
Services
7.6
Staff
8.7

Good 7.0
Pros: The air conditioner sounded like a train going through the room and rumbled. At least it put out cold air. We did not tell staff till we were leaving about the noise ( so that was our fault) and they were very concerned and would get Maintenance to check it out. So that was a good response.
Poor 1.0
Pros: NOTHING!!!!!
Cons: The place is old and smelly, carpets in the hallway were Filthy. Furniture NEEDS TO BE UPGRADED! The place needs to be completely OVERHAULED. This facility needs to be shut down until renovated!!!!!!!!
Excellent 9.0
Pros: I loved our spacious room and the comfort of the beds especially the pull-out sofa bed with the memory foam mattress. We had a few problems and management helped every time! When the dryer didn't work, they immediately helped. When the key pad on the pool door wouldn't work, management did not give up. They even called the regional maintenance person to come and fix the issue. Unexpected heavy rainfall caused certain issues like hallway roof leaks which they were navigating and taking care of as best as possible. On top of that, the staff remained courteous, patient, and did everything humanly possible problem-solving on top of building problems due to the rainfall. I love staff with a positive outlook during difficult times and when people are inclined to increase complaints. A good hotel experience isn't just the property itself but a combination of helpful, competent staff.
Okay 4.0
Pros: the staff was very friendly especially the manager on duty.
Cons: heavy cigarette smell down the hall
Excellent 9.0
Pros: It was well-maintained and clean
Cons: The elevator was a little rickety, but nothing the stairs couldn’t fix!
Excellent 9.0
Pros: I did not experience breakfast as I had to leave quite early to catch my flight
Poor 1.0
Pros: Location and the very accommodating staff.
Cons: Sketchy guest, frequent cop visits, dirty floors,
Mediocre 3.0
Pros: breakfast, convenient location, staff were friendly
Cons: The entire property and all the hallways reeked of cigarette smoke even though it is a non smoking property. Our first room that we were assigned smelled so bad we had to request a new one. The rooms did not seem clean and the whole property felt trashy. Pool was only available for one of the days we were there and the rest of the time it was "out of order." There was caution tape over the hot tub and over one of the ladders in the pool area. No towels in the pool area. Looked like it hadn't been cleaned in days. Only covid precaution was mask- everything else was the same and nothing seemed sanitary.
Mediocre 2.0
Cons: When I arrived at check-in, the associate stated that they didn't have my reservation, nor did they have any room for me. at 3:30 in the morning. They weren't accommodating at all. Needless to say I was very upset, Because I was tired and had to take an exam at 8 AM. I had just traveled close to 3 hours, and I just wanted to lay down and get some rest.
Excellent 10.0
Pros: Easy and freindly check in. Our stay was quite. Great breakfast. Overall a 9 of 10
Cons: TV options were minimal.
Excellent 9.4
Pros: Desk staf was fabulous.so friendly, professional and efficient.
Okay 5.4
Pros: The bed was comfortable.
Cons: The bathtub did not drain at all when using the shower.
Excellent 10.0
Pros: Very conveniently located. Shuttle to the airport. Nice breakfast.
Cons: Not sure how to get pick up at the airport when I get back
Okay 5.4
Cons: The water in the shower of the room was very cold and never would heat up no matter which way you turned the shower knob.
Good 6.0
Pros: Free breakfast, comfy bed
Cons: Was over priced for what it is paid 111.xx out the door it's more in the 75 range
Good 6.3
Pros: Location
Cons: Room was in poor condition. To lit and bathtub did no work properly the water kept running Half of the wall power outlets did not work. The hot tub was only partly working it was not hot and half the jets did not work
Best Western Hospitality Hotel & Suites - Grand Rapids
Rated #12
7.2
Good 7.2
Based on 623 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.5
Facilities
6.6
Food
3.0
Location
8.2
Overall 7.1 Good
Based on 564 reviews
Cleanliness
7.2
Comfort
7.5
Facilities
6.6
Food
3.0
Location
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Staff
8.0
Cleanliness
7.2
Comfort
7.5
Location
8.2
Services
7.0
Staff
8.1
Cleanliness
7.0
Comfort
7.5
Facilities
6.5
Location
6.5
Overall
6.5
Cleanliness
7.7
Comfort
8.3
Facilities
8.0
Food
3.0
Location
7.7
Cleanliness
7.1
Comfort
7.5
Location
8.3
Services
7.0
Staff
8.0
Cleanliness
7.3
Comfort
7.7
Facilities
6.6
Location
8.3
Overall
7.3
Cleanliness
7.2
Comfort
7.5
Facilities
5.8
Location
8.1
Overall
6.4
Cleanliness
7.2
Comfort
7.5
Location
8.3
Services
7.2
Staff
8.1

Excellent 8.0
Cons: The shield to protect the desk people from contact with guests interferes with communication. We had a hard time hearing and being heard. It’s time to remove it.
Okay 5.0
Pros: There was none available prior to our leaving
Cons: The price of the room was outrageous mo
Excellent 8.0
Pros: Didn't use it
Mediocre 2.0
Cons: Had a terrible experience. The first room I had was 227 water was leaking from the ceiling the entire time I was there the next day they moved me to another room 225. Later I was accosted by an employee where he asked me was I guess there and I basically told him yes but he continued to follow me and threaten to call the police. Follow me to my room and about an hour later he came and knocked on the door and told me he smelt smoke coming out my room. Not only did they tell me I had to leave they charged me twice after I had a terrible experience with this hotel and I left at 4:00 p.m. and they still charge me and threatened me with the police after being in a room that leaks being changed and there was no smoke damage in his room but I left to keep my peace. What's going on with the police nowadays there's no reason for people to use racial profiling to harass African-Americans.
Poor 1.0
Pros: The location was close to a few good restaurants and they did offer a refund after the horrible experience with the room.
Cons: The beds and sheets were not washed. There was trash under the bed and behind the tv stand. The room had not been swept or dusted and the beds were not clean and had little black specks on them. Assuming would be bugs of some sort. They did offer refund after the explanation and did offer a different room but was too disappointed to try a new room
Mediocre 2.0
Pros: location
Cons: toilet ran all night long, air conditioner banged on and off all night so I didnt get very good sleep. there is a one inch or more gap under the door and it was right in front of the elevator which made even more noise. Not a very good experience at all.
Excellent 10.0
Pros: Wonderful and relaxing stay!!!
Cons: Everything was excellent
Excellent 8.5
Good 6.5
Mediocre 2.5
Pros: Nothing. I was unable to stay due to a family emergency.
Cons: The fact that I was billed twice for a room I did not get to stay in.
Okay 4.8
Pros: When I had a problem the staff was helpful.
Cons: First room that gave me was dirty had to change it...2nd room was better, but twice in the morning I went downstairs to get coffee and both times all the coffee was out... then I tried to buy a pop from the vending machine, it took my money, but every selection was sold out. Staff was happy to give my money back. I drank sink water.
Good 6.5
Okay 4.2
Pros: Good location, continental breakfast
Cons: Dirty dirty..... Bathroom with hair all over floor. Wall was nasty by the toilet.
Excellent 10.0
Pros: We stayed for a Friday night and had no complaints. The desk staff even helped point us to a late night pizza delivery. Room was great and clean and large and the breakfast looked amazing. Got a great deal a day would stay here again.
Okay 4.8
Pros: I liked the cleaning staff coming into the lounge area and plugging in vacuum while I was on phone. Then not stopping and saying they have to clean now.
Good 7.7
Pros: Nice enough for the price, pretty standard. Everything was clean even if it wasn't the most stylish of hotels. Enjoyed our stay.
Good 6.8
Pros: Very courteous staff.
Cons: Noise from the room next door
Good 6.2
Pros: The room was clean and well appointed.
Cons: The stair well leading to the side exit was dirty, and the dirty door had been propped open, probably for smokers. It was a security risk. The breakfast area was crowded with tables pushed together, and it could have been cleaner, although the staff was working hard. The staff were not prepared to answer questions about local fine dining.
Excellent 8.0
Pros: Good service
Cons: Short stay
Baymont by Wyndham Grand Rapids Airport - Grand Rapids
Rated #13
7.1
Good 7.1
Based on 564 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.0
Facilities
7.1
Location
7.9
Overall
7.0
Overall 6.8 Good
Based on 289 reviews
Cleanliness
7.0
Comfort
7.0
Facilities
7.1
Location
7.9
Overall
7.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.8
Comfort
6.1
Location
7.7
Services
6.3
Staff
7.4
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
7.0
Cleanliness
7.7
Comfort
8.8
Facilities
7.7
Location
8.5
Overall
8.0
Cleanliness
7.1
Comfort
7.1
Location
8.0
Overall
4.0
Services
6.8
Cleanliness
6.9
Comfort
7.0
Facilities
7.0
Location
7.9
Overall
6.0
Cleanliness
6.9
Comfort
7.1
Facilities
10.0
Location
7.9
Overall
10.0
Cleanliness
7.5
Comfort
7.2
Location
7.7
Services
7.2
Staff
8.3

Mediocre 2.0
Pros: Front desk staff
Cons: The room itself seemed to be falling apart with chipped paint, a dirty bathroom, and stained sheets.
Poor 1.0
Pros: Decently quiet and wifi was very strong to be able to work for the night.
Cons: Before booking the room it was listed to have a refrigerator. Ours did not. We asked about it and they basically said deal with it or maybe we can switch rooms. But then never allowed us to switch...And room was very dirty. We all had very dirty feet walking on the floor of room.
Poor 1.0
Pros: The location
Cons: There was people hanging outside the time drinking, smoking, telling, load noises, no shower curtains or cleaning service the days I was there.
Excellent 8.0
Pros: I like the old school vibe. Updated well. Reasonable price. Nice staff.
Cons: I was right by the outdoor patio and it was a bit noisy but calmed down by 23:00. Outside noise is difficult to avoid.
Mediocre 3.0
Cons: Te room smelled a lot like humid and smoke
Excellent 10.0
Pros: Everything plus location
Cons: One of my favorites
Excellent 8.0
Pros: Great price, close to the freeway. Fine for a night.
Cons: Cleanliness could be improved both within the rooms and in the hallways. Guests near us were rowdy all night long drinking/partying. Maybe not a great place for families.
Excellent 8.5
Pros: I enjoyed the layout of the room and thought it was definitely a good place to stay when you're on a budget
Good 6.2
Pros: Clean room, easy access, 20% off breakfast at IHOP. Daytime desk person worked hard to bring us a hair dryer.
Cons: No return phone call from night desk clerk, no hair dryer in room, we asked for our room not to be cleaned/disturbed for the 2nd night stay, but it was done anyway. Only a few channels on the TV; most of them didn't come in too clearly. Only one ice machine.
Excellent 8.0
Pros: Close to interstate, local restaurants, and airport.
Cons: Still hard to accept a budget motel for $120 per night.
Okay 4.8
Pros: Ever since they remodeled the hotel is great inside. The outside looks as if they're working on it right now too. Appears like that'll be up to par soon as well.
Cons: I don't know how this hotel has any return business. Their management, or should I say manager, is extremely difficult to deal with. It's a younger woman, I believe her name is Amy, comes off very nice at first but if you spend longer lengths of time at the hotel she tries her hardest to get rid of you. What makes it the worst is that she does so in conniving ways to make herself come out looking like the good person in the end. I would make this my destination every time I'm in Grand Rapids if they do something about this issue. Until then I'll continue to take my business elsewhere.
Good 6.3
Pros: Was upgraded to a nice king room after a mix up, I had been given a room which was already occupied. My husband and I enjoyed the bigger room.
Cons: Very small bathroom. Dog was unsettled most of the evening because of the noise from the outside walkway.
Okay 5.0
Pros: It was close to the highway and to places to eat. Plus it had free WiFi.
Cons: The beds were extremely uncomfortable, the ceiling was peeling, shower drain didn't work, not enough towels for two people for the weekend and didn't offer breakfast.
Excellent 9.3
Pros: RRI was very clean, the beds were soft and pleasant, and they were dog friendly so Ella the Wonderdog felt welcome too.
Cons: We stayed over 4th of July, and there were a lot of hooligans who weren't respecting the "No Fireworks after Midnight" thought. It would've been nice if the staff could've taken action on this.
Red Roof Inn Grand Rapids Airport - Grand Rapids
Rated #14
6.8
Good 6.8
Based on 289 reviews
Details
Reviews

Cleanliness
6.6
Comfort
6.9
Facilities
6.6
Location
7.6
Overall
6.0
Overall 6.1 Good
Based on 1,633 reviews
Cleanliness
6.6
Comfort
6.9
Facilities
6.6
Location
7.6
Overall
6.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
3.3
Comfort
4.5
Facilities
4.0
Location
5.6
Overall
4.3
Cleanliness
6.1
Comfort
6.5
Location
7.4
Services
5.9
Staff
7.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
6.6
Comfort
8.0
Facilities
7.6
Location
8.1
Overall
7.6
Cleanliness
6.7
Comfort
6.9
Location
7.6
Overall
4.0
Services
6.4
Cleanliness
6.6
Comfort
7.2
Facilities
8.6
Location
7.6
Overall
7.3
Cleanliness
7.1
Comfort
7.3
Facilities
6.4
Location
7.8
Overall
5.6
Cleanliness
7.0
Comfort
7.2
Location
7.8
Services
6.8
Staff
7.5

Mediocre 2.0
Pros: The bed was good. That's about it.
Cons: Might as well go ahead and bulldoze this property and start over. Creepy elevator is as far away from the lobby as possible. From the hallway you can hear everything happening in the rooms. From the rooms you can hear everything including slamming doors in the hallway. Pool was dirty/cloudy. Hot tub was closed with caution tape around like a murder scene. 5 minutes after checking in another couple entered our room, as it was double assigned. Parking lot filled with litter.. Not good at all.
Excellent 8.0
Pros: Everything else was great
Cons: Too expensive, no food
Poor 1.0
Pros: One or two staff was nice
Cons: Thee worst place. Wouldn't recommend
Okay 5.0
Pros: Nice staff , very helpful! Check in & check out went smooth. Early / late pool hours.
Cons: Property was not taken care of at all. Other guests smoking inside the property when its a no smoking facility & my 13 year old sister said there was a guest smoking a cigarette literally right in the elavator with her in it . Ice machines didn’t work at all very out dated. Blades found on 3rd floor couple rooms down from mine.Very loud guests slamming doors & talking very loudly out in the hallway during the middle of the night. Carpet was very dirty in room & in hallways. Bathroom had a very odd smell & shower was not cleaned properly.
Poor 1.0
Pros: Nothing staff sucked
Cons: I got there and the entire hotel was booked even with my reservation. I tried to call to let them know I was gonna be late and their phone was busy for four hours. I was and am currently stuck with nowhere to stay tonight because the staff did nothing to help.
Poor 1.0
Cons: The room wasn't clean. Hotel amenities were next to none Bugs in room. Floor was filthy, had to ask for towels, iron and cups. Air-conditioning.ights and clock were broke manager came in with an extension cord. I have more but I'm done talking about it
Mediocre 3.0
Pros: The staff was really nice.
Cons: The room had broken cabinets doors. It was super loud at 1am. Had a over sense that the facility was not well maintained.
Poor 1.0
Pros: Nothing
Cons: Poorly maintained. Loud people and thin walls.
Poor 1.0
Pros: Nothing
Cons: I was awaken to bed bugs bitting me
Mediocre 2.0
Pros: The only good part was Nate who worked the front desk. Otherwise this place is horrible. Do not stay here. The location is sketchy. The hotel is rundown and dirty. The other front desk person (an large old lady with white hair) is lazy & inept as can be. She made everyone wait until 3pm to check in saying no rooms were ready until then. I mean really? No rooms at 2:30pm but magically they’re all ready at 3pm? Lies. She was just too lazy to do her job. So the result of that is 10 groups of people waiting to check in at the same time all while trying to social distance while it’s also raining outside. You get the picture now? And poor Nate (the hardworking front desk guy) is running around like crazy trying to make everyone happy by getting us checked in quickly. The lady was even there at 3pm so I mentioned maybe she should help out and she said the other computer was not working which Nate replied was untrue & she still didn’t help out for another 15 minutes after that. She’s horrible! I’ll never go back to this hotel - ever!
Cons: Bathroom was dirty. Shower matt was damaged and filthy underneath. Elevator & hallways were filthy. Carpet was stained all over the place. Do not stay here if with your family. There were parties going all night until 2-3am in other rooms and noisy people in the hallways all night. When we finally got our room, we go in and there is one set of towels only. One. 🤔 There were many other hotels around. Go to one of them. This place is awful (except for Nate at the front desk; he’s great).
Okay 4.8
Pros: The staff was really nice.
Cons: Hallways smelled like smoke and weed despite it being a non-smoking hotel. The lock at the top of my door (clasp not deadbolt) did not work. When entering the bathroom, there were stains on the tile walls and the door handle was not properly attached. Bedroom had not been dusted and had a spider hanging from one of the lamps. Stains all over the hallway carpet, and inside the room carpet; also questionably on the duvet. Floor is VERY creaky and walls are paper thin, you can hear everything everywhere. I don’t usually leave reviews but this shocked me as the reviews for this place were reasonable when I read them before booking. Especially as a solo traveling female, I did not feel safe or comfortable.
Excellent 8.2
Pros: Staff was very friendly and courteous. The facility was clean.
Cons: We ordered a room online, and while I knew the room wouldn't be ready for a little while, I had to check back 4 times over the course of 2 hours, waiting for our room to be ready.
Mediocre 2.0
Pros: Pillows were comfy
Cons: Poor breakfast selection, dog feces in hallway by the elevator, room mediocre, drug useage by other guests on our floor. Staff knocked on our door at 11pm at night acusing is of “smelling pot” outside our room. When asked to speak to manager, they refused. Found out from staff the next day, they located the room which the pot order was coming from..,.no apologies to us for their accusations. WILL NOT STAY AT THIS HOTEL EVER.. Hotel entrance is hard to find for people out of town,
Good 7.8
Excellent 8.2
Pros: I liked how how comfortable the rooms were
Cons: I didn't like how small the TVs were.
Excellent 8.5
Pros: The Wyndham is drive that sets it a little way off the main road reducing traffic noise. It's lobby is beautiful and spacious with a nice coffee bar. The staff are friendly, helpful, always available, and keep track of small details for you. The rooms are well equipped having a small refrigerator, spacious desk, adequate lighting, and good electrical outlet availability for your extra electronics.
Cons: While the following items may not be obvious to the casual observer, hotel room and maintenance staffing should catch them. The shower curtain was damaged all along the mounting hardware, some hair rubber bands were left on the edge of the sink, and one of the hinges was damaged on the cabinet enclosing the refrigerator.
Okay 4.5
Pros: Receptionists at front desk were very friendly
Cons: Hotel was unclean. Sheets in our bed had not been changed from previous guests.
Excellent 8.0
Cons: Breakfast not included in the price
Mediocre 3.1
Pros: Location and availability
Cons: It is at a quality of 70$ hotel.
Okay 4.0
Pros: Availability
Cons: The hotel looks and smells old. It's certainly not worth 150$/nt
Excellent 10.0
Pros: This hotel went above and beyond for us! Our room was incredibly clean, the staff was extremely friendly, and the pool area was immaculately clean. Overall, I'd give this hotel a 10/10 for the cost and our stay.
Good 6.0
Pros: The cost was reasonable. The location was hard to find, but of off the busy street. Quiet setting with no street noise.
Cons: The carpeting in the rooms was old and should to be replaced. The hallway carpeting requires a through cleaning. The stairwells had trash (empty bottles, candy wrappers, etc) on the steps and in the corners.
Mediocre 3.7
Pros: Nothing
Cons: Difficult to find, had to hunt down front desk help, and the location of elevator! Lobby and elevator are on complete opposite sides of building. Did someone actually get paid to design and layout floorplan????
Excellent 9.7
Cons: Needed a small free breakfast Otherwise it was great
Excellent 8.5
Pros: Beds were comfortable. Refrigerator in room. Restaurants close by.
Cons: Toilet was dirty. There was pee visibly under the seat. Bottom of tub may have been clean but looked grungy. Very squeaky floors. Could hear the people above us every time they walked. Elevator very difficult to find. Help from the front desk to find it should be standard.
Excellent 10.0
Pros: The staff at the hotel was excellent. The room was very clean and comfortable. The problem is that we could hear every footstep from the people above us. They were not doing anything excessive its just that the floors speak.
Cons: The noise
Mediocre 2.2
Pros: Absolutely Nothing.
Cons: Our room was not clean. The pool had dirt and other stuff floating in it. The room next to us was loud and noisy all night. When I spoke to Kira Edwards upon my checkout. She gave me a song&dance about how she and the hotel weren't responsible for the loud guest.We took pictures of our room. The shower had mildew in the corner,the sheets were dirty.We requested more towels. Never got them. We were told housekeeping had them and would bring them to our room.
Excellent 10.0
Cons: Good bed
Good 6.2
Pros: The room was very clean, comfortable and overall the hotel was pretty nice. Nice gym facility and pool.
Cons: No complimentary breakfast which I thought was interesting because every other hotel I've stayed in on 28th street has one, and a dinner each night. But the most irritating part was that if I went to get breakfast in the restaurant, I couldn't tip the server on my credit card. If I'm on a business trip, I'm on the company credit card...why do you have a set up where your employees can't be tipped that way? Seems archaic. I also had no welcome/information book in my room to know what's what with the hotel or surrounding area. Not a terrible thing but it was still a tad annoying when I had no TV guide or restaurant guide when I wanted dinner. Overall the hotel was nice, but I'll be honest, for the price I paid I won't be staying there again. There are several other hotels for cheaper that offer more.
Wyndham Garden Grand Rapids Airport - Grand Rapids
Rated #15
6.1
Good 6.1
Based on 1,633 reviews
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