Car rental at Kalamazoo Intl Airport

Car rental at Kalamazoo Intl Airport

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Kalamazoo, MI, United States - Kalamazoo Intl
30 May — 6 Jun
Same drop-off
Kalamazoo, MI, United States - Kalamazoo Intl
Mon 30.05
Noon
Mon 06.06
Noon
Driver's age:

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Kalamazoo Intl Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.7 Excellent (53 reviews)
1 location in Kalamazoo Intl Airport
Alamo
Locations in Kalamazoo Intl Airport
  • 8.8
  • 8.7
  • 8.7
  • 8.7
  • 8.7
Recent reviews
7.9 Good2021 Sep 20
The car wasn’t as clean as other rental companies; and it smelled like cigarette smoke. Went over interior twice with a deodorizing cleaner - which helped some. Left windows cracked to keep it aired out. The pick up and drop off staff were very friendly and helpful. Gave us a discount for the smoky interior. Our battery died on the last day of our rental. Why-we couldn’t figure out. Alamo was very responsive and sent roadside assistance promptly.
8.8 Excellent2019 Oct 16
The check in and out were amazingly quick and easy. Very friendly and professional staff.
10.0 Excellent2019 Sep 30
Stay was welcoming and very friendly. Pick up was easy and I was well informed. Drop off was smooth and easy.No complaints.
10.0 Excellent2019 Aug 19
Ruben was excellent.Everything was great.
4.8 Okay2019 Aug 11
Staff were nice.I want aware that I couldn't use a debit card at that location. Had to drive all the way home and back to get a credit card. Lots of construction and traffic. Wasted an hour of time. Very inconvenient. That information should be BIG AND BOLD online.
8.8 Excellent2019 Jun 29
The check out and return were painless. Great staff.
10.0 Excellent2019 May 29
Ruben from Kalamazoo Airport desk of Alamo was very helpful. He should be commanded for the great service he rendered.
10.0 Excellent2019 Mar 12
The staff was very helpful, the car was clean and included a free upgrade from what was already purchased. The cost was much less than I pay from another rental agency, despite the other agency's rewards program. Also the hours of operation for Alamo are superior to the other rental agency.
10.0 Excellent2019 Feb 12
Staff very friendly; open hours very accommodating and value for the money was great.Nothing. Everything went very smoothly.
6.8 Good2018 Jul 10
Smooth ride, bumpy customer service`Since they were out of the sedans I had reserved, it was nice to be able to take a small SUV instead. Great ride, clean car, ready to go.However, I feel like the desk staff didn't explain things very well. I was also disappointed that the 2nd driver fee was unexpected and pretty much blew my budget out of the water.
Rated #2
National
8.3 Excellent (6 reviews)
1 location in Kalamazoo Intl Airport
National
Locations in Kalamazoo Intl Airport
  • 8.6
  • 8.6
  • 8.3
  • 8.3
  • 7.9
Recent reviews
10.0 Excellent2020 Oct 02
They were low on small cars so they free upgraded me to a BMW. :)
10.0 Excellent2019 Aug 25
The car was very nice, clean, and well-maintained.
2.0 Mediocre2018 Jul 05
Horrible customer service at pick up. Person working the counter was rude and kept complaining about when people use second and third party companies for booking....
Rated #3
Budget
8.3 Excellent (24 reviews)
1 location in Kalamazoo Intl Airport
Budget
Locations in Kalamazoo Intl Airport
  • 8.4
  • 8.1
  • 8.1
  • 8.5
  • 8.4
Recent reviews
6.0 Good2022 Feb 21
For being a 2022 the car had a loud humming noise the whole time I was driving it. It sounded like a snowmobile. Not the best cars I’ve had to rent. Definitely will not get a Subaru next time.
10.0 Excellent2021 Oct 26
agent was friendly and helpful. Car was clean
9.2 Excellent2020 Apr 16
This fee for people under 25 is extreme. However, I know this isn't a company-specific issue.
10.0 Excellent2019 Dec 23
I loved the car!I extended my lease for three days because my own car was still in the shop. I thought the price for the extra days was excessive.
7.6 Good2019 Nov 12
it was ok, it would be great if there was a more expedited way to return the vehicle.The car I received was pretty basic, not what I usually get in the same categories from other companies. The vehicle had over 25k miles o it and the tires were worn making it unsafe to travel in the snow with.
10.0 Excellent2019 Jul 06
It was a great experience overall.
4.8 Okay2019 Jul 04
Have the car I wanted Have educated associate
4.0 Okay2019 Feb 15
Nice agent but didn’t know how to add an option to the rentalCar was inaccessibly buried in snow. I got soaked digging it out. Tried to call to add option over phone. Cs was uncaring
3.2 Mediocre2017 Apr 17
Switching to Enterprise12:30 AM at DTW - waiting in line for 45 minutes to get a car. Only one person working behind the counter. Two other people (including a manager) did not have a willingness to help move along the line. When I said it seemed unreasonable for a Fastbreak customer to wait 45 minutes in line - the employee simply stated there is nothing he could do about it. Poorly trained customer service and an unwillingness to make any difference in the situation. This person was not trained well and I believe it is a culture at Budget. I would use Budget because of a price point advantage - it's no longer worth it to me.
8.0 Excellent2016 Aug 30
The drop off was very easy
Rated #4
Enterprise
7.6 Good (11 reviews)
1 location in Kalamazoo Intl Airport
Enterprise
Locations in Kalamazoo Intl Airport
  • 7.2
  • 8
  • 7.8
  • 7.6
  • 7.6
Recent reviews
5.2 Okay2020 Oct 04
drop-off in detroit was great, really efficient.the pick-up process was poor. there are 2 enterprise locations in kalamazoo that are very closely situated - one in the airport, the other just around the corner. hours of operation showed that they close at 5pm - i attempted to call the number given (269-226-4488) to confirm the hours of operation numerous times (10+ attempts) with no answer - when i finally got a recorded message, the closing hours were given as 5pm. when i arrived at the one enterprise location near the airport (which i confirmed with an employee there closes at 5pm) i was told that i have to go to the airport location to pick up the car. when i arrived at the airport location i was informed that they close at 7pm. this greatly inconvenienced my plans that day, as it would have helped if i had known that they close at 7pm and not 5pm. a clearer phone message would help - indicating hours of operation at each location. it would also help to give clearer direction as to pick-up location.
8.0 Excellent2020 Sep 08
Yes and yesThe vehicle looked like it was not cleaned after its last use. Seats wee dirty. Windshield was dirty. Not a good impression especially since we were the second person to rent that car . It was brand new.
9.6 Excellent2020 Jun 24
The gentleman at the desk was super friendly and helpful!The pick up experience was a little rocky, but the gentleman at the front desk was so patient and kind.
2.0 Mediocre2018 Nov 14
Unprofessional treatment
10.0 Excellent2017 Apr 18
Great car and service.The car was super clean and had all of the amenities that an out of towner would need. The service in Kalamazoo was super fast and easy. The service professional was very friendly and communicated well. She did however tell me that she was positive driving from Kalamazoo to Detroit would need half a tank of gas so, per her advice, I pre-purchased the half tank of gas. I actually used not even 1/8 of the tank. But the good news is that the professional at drop off in Detroit verified my gas use and refunded me the rest!
Rated #5
Avis
7.4 Good (29 reviews)
1 location in Kalamazoo Intl Airport
Avis
Locations in Kalamazoo Intl Airport
  • 7.5
  • 7.4
  • 7.6
  • 7.5
  • 7.5
Recent reviews
9.6 Excellent2019 Nov 18
There weren't any cars initially when I went to pickup my car because they were being cleaned. Shortly after checking in though, more cars became available.
10.0 Excellent2019 Nov 11
Avis at Kalamazoo Airport was great. Quick and friendly.
7.6 Good2019 Sep 03
Pick up was easy
8.8 Excellent2019 Jul 11
The first guy I dealt with wasn't helpful and even if I initially made an earlier reservation, he said a vehicle wouldn't be ready for several hours.
4.0 Okay2019 Mar 21
The number of vehicles available to choose from - it was two.
10.0 Excellent2018 Sep 24
So easy! Friendly fast and no line!!
10.0 Excellent2018 Sep 04
Courteous and fast check out.No cover when turning the car in, it was raining
2.0 Mediocre2018 Aug 05
NOTHING, I was disturbing the clerk because he was reading a book which was much more interesting than dealing with customers! Like so many of "Customer Service Specialist" today, he was so well versed he what he couldn't do yet had no clue as to what effort he could make. He was so busy working that he didn't have time to do his job. Dealing with the young lady that came in later was an experience. How is it that we hire so many people with English as a second language that is it almost impossible to communicate in out own country.
9.6 Excellent2018 Aug 02
Really quick check-in. Trouble with the car was worked out quickly.The check-in was lighning fast and they didn't go through the whole rigamarole of offering refuelling options which are too expensive and insurance I don't need. Minimum legal liability was included. I'd thought this was the case with all rental agencies, but it isn't; Avis was a big money-saver compared to a cheaper agency I used in LA.The first car I got, the thermostat / audio display didn't work. It was remedied quickly, as I quickly got another car of the same model.
8.0 Excellent2018 Apr 03
Rental for a dayIt is so easy and pleasant to pick up a car in Kalamazoo from AvisThis particular car didn’t have an arm rest for the driver. I’m glad I didn’t have a really long drive I was given an upgrade and I think I would have been fine with the car I had reserved
Rated #6
Hertz
7.3 Good (7 reviews)
1 location in Kalamazoo Intl Airport
Hertz
Locations in Kalamazoo Intl Airport
  • 7.7
  • 7.1
  • 7.4
  • 7.1
  • 7.4
Recent reviews
4.0 Okay2017 Apr 03
Anybody Home?Arrived at the airport on time. No one at the desk for at least 20 min. 9:30pm so was in the process of canceling and switching to Avis when he finally showed up. He left the airport to get something to eat......when he knew the flight was arriving. Not a smart move.
9.2 Excellent2017 Mar 08
HertzIt was convenient and I don't have to drop thru hoopsI order a car and they said I'll be getting a bigger car. I got a compact car very small
8.4 Excellent2016 Nov 30
AZO is a small airport, i.e. no shuttle needed which is good.It was difficult to find the Hertz cars in the dark, so I had to go back to the rental office and a Hertz colleague showed me the position at the parking lot. Maybe it would be a good idea to have the Hertz signs higher up at the parking lot.
Easirent
1 location in Kalamazoo Intl Airport
Easirent
Locations in Kalamazoo Intl Airport
Recent reviews
Sunnycars
1 location in Kalamazoo Intl Airport
Sunnycars
Locations in Kalamazoo Intl Airport
Recent reviews
130 travelers who rented a car in Kalamazoo Intl Airport gave the car agency they used an average rating of 8.1

Car rental locations at Kalamazoo Intl Airport

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