Value for money
Distance to city center
Distance to airport
|"Very clean, super helpful and friendly staff."||(in 14 reviews)|
|"Perfect location, perfect staff, great service"||(in 6 reviews)|
|"Our room was fantastic."||(in 10 reviews)|
|"Breakfast was rather disappointing."||(in 5 reviews)|
|"front desk staff has been terrible."||(in 6 reviews)|
|"Burger ordered through room service was terrible."||(in 4 reviews)|
|desk staff||in 63 reviews|
|large room||in 38 reviews|
|good breakfast||in 31 reviews|
|room service||in 27 reviews|
|comfortable bed||in 24 reviews|
|shopping mall||in 18 reviews|
|swimming pool||in 17 reviews|
|ice festival||in 16 reviews|
|restaurant buffet||in 6 reviews|
|wanda||in 5 reviews|
|approving||in 3 reviews|
|cost exorbitant||in 3 reviews|
|ducted heating||in 3 reviews|
|new year||in 3 reviews|
The staff were friendly and professional and the rooms were nice. I enjoyed the spacious bathroom with the quality bath towels and the comfortable bed.
I attempted to order room service several times but many of the items (especially desserts) listed on the menu were not available. However, the ones that were available were very good.
Located in the heart of the city. Good clean small room. Not far from the airport.
Having a supermarket nearby
1] Very poor service - called 3 times and took 45 mins for an extra cup for a visitor to my room; in another occassion, called twice and for 30 mins for a shoe shine service. 2] Poor manners, none of the staff had smile in their face. 3] Stayed 3 nights, only had bed turned down on the 3rd night. 4] The traffic at the front entrance was a mess. Allowed driver to get off the car to talk to friends and holding up all the cars at the back. I had to wait in the taxi for this person to get back to the car and drive away. When I complained to the concierge, he just ignored me. (NB: I complained to the duty manager who was nice and understanding)
It was close to a shopping centre, a golf course and in winter the golf course is converted into a small skii slope for beginners.
For 5 star international standard my family and I were not very happy. The hotel room was not very clean and the cleaning staff did not do a good job on a daily basis. The room service food was also not very good and for the quality it was way over priced.
Your hotel was the usual standard I expect from Sofitel -- excellent.
Is it possible to organise a shuttle bus to and from the airport?
Dec 24-Jan.4 2019 Shuttle bus from Hotel(leave at 4pm) to Central Street,back from Central Street(8pm) to hotel. Jan.5-.Feb.3 2019, Feb.7-11,2019 Shuttle bus from Hotel(leave at 4pm and short stop at Central Street) to Ice&Snow World,back from it (8pm) to hotel,short stop at Central Street. Book inadvance requested.
based on 130 reviews
Value for money
Policies vary by room type and provider.
Sofitel Harbin is located at 68 Ganshui Road in Xiangfang, 2.5 km from the center of Harbin. Wanda Plaza is the closest landmark to Sofitel Harbin.
Check-in time is 14:00 and check-out time is 12:00 at Sofitel Harbin.
Yes, Sofitel Harbin offers free Wi-Fi.
No, Sofitel Harbin does not offer free parking.
No, Sofitel Harbin does not offer free airport shuttle service.
Sofitel Harbin is 35.7 km from Harbin.
No, pets are not allowed at Sofitel Harbin.
Yes, Sofitel Harbin has a pool onsite.