Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pros: "Crew were very nice and accommodating. Chocolate always appreciated!"
Cons: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far."
Cons: "honestly nothing needed improving ."
Pros: "Crew was perfectly fine."
Cons: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Pros: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Pros: "Very short flight so pretty standard."
Cons: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Cons: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Cons: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Pros: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Cons: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Pros: "service on the flight was very good"
Cons: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Cons: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."
Pros: "Food was great. Crew was nice overall."
Cons: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Cons: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Pros: "It was good the service onsite the plane"
Cons: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Pros: "Food was very good and the flight attendants very friendly."
Pros: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Cons: "Boarding was terrible, flight was late, no communication from the crew. Captain barely spoke English"
Cons: "the flight it was on time and the personal on the board it was very nice"
We requested a wheelchair between the Lufthansa and Condor flights we took and the Lufthansa crew had no data about the wheelchair request. Condor did not pass the request even though we bought the two tickets through them and called twice to confirm there is a wheel chair.
They cancelled my flight day before without any support to rebook.
Service and crew behavior was not very friendly. I asked if there was another option except for fry vegetarian pasta and the crew member responded: “nothing else, take it or leave it”.
Pros: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Cons: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Cons: "Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all"
Pros: "Large entertainment variety"
Cons: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Pros: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."
Pros: "Lufthansa is always high quality"
Cons: "I dislike how one must stow the entertainment system so early before landing"
Cons: "Over one and an half hours delay - sitting on the airplane"
Pros: "Everything was great, service on flight was really nice."
Cons: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Pros: "I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!"
Cons: "There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!"
Pros: "Excellent crew, kind, helpful and smiling Nice food Good plane"
Cons: "Limited movie selection, considering this long flight"
Pros: "Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio."
Pros: "Everything in regards to Hainan."
Cons: "I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight."
Pros: "Excellent crew, clear announcements in both English and Chinese, decent food and entertainment."
Cons: "Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space."
Pros: "I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy."
Cons: "I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher."
Pros: "Crew of airplane serve with good skills."
Cons: "Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute."
Pros: "Product was good; single seats in the aisles, full recline, lots of storage."
Cons: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
I had a great experience with EGYPTAIR. They offered me to check in my handbag which made it very easy since I use a cane. Thank you to EGYPTAIR crew for making sure everyone is receiving the right services.
Cons: "It could have been better if I had taken the flight, and not cancelled it 2 days ago"
Pros: "Time was respected"
Cons: "Having a stop of 17 hours would require to have an accommodation for rest, but unavailable!"
Pros: "The flight was on time, the crew was fine"
Cons: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Pros: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Cons: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Pros: "Direct flight"
Cons: "Food, boarding, carry on bags checks, 1 hr waiting time for baggage claim at destination."
Cons: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
Cons: "The boarding time was delayed. The boarding process could have be more streamlined."
Pros: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Cons: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Pros: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Cons: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."