Cons: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "Very attentive staff, good food and drinks."
Cons: "We paid for upgraded seats that were still very tight."
Pros: "Best flight for a long time. great service and entertainment."
Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
Cons: "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
Pros: "Crew was friendly , Seats were fine ."
Cons: "They only had one choice of pork roll , Which was not. Good , As I m a Muslim , I couldn't eat on the flight . More food. Options"
Pros: "Airbus 350. Very good experience"
Cons: "Crew was jumpy. I expect them to be a little more gentle serving food."
Pros: "LOVED the cup of Ramen anytime snack and curved utensils for eating on a moving plane, genius! Service and quality of product is great. If possible, I will always Choose Cathay Pacific airlines over any US Legacy Airlines to Asia any day!"
Cons: "Stop shrinking the check-in luggage size and allowable weight every few years. It's a nuisance to have to buy new luggage every few years when perfectly working luggage has to be thrown away because of size requirement shrinkage."
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Cons: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
Pros: "The crew was hard working, food was ok"
Cons: "Line up for boarding as well as storaging of our carry-on could have been managed better"
Pros: "All gud"
Cons: "Extra things like toothpaste etc must have been provided to all"
Pros: "The crew was professional and friendly."
Cons: "No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again."
Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Cons: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Cons: "I miss the flight and I need to change it please"
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane."
Cons: "You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim...."
Pros: "So this is just a tad bit better than most Chinese airlines. Just a little."
Cons: "Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous."
Pros: "Crew members were great!"
Cons: "Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience."
Pros: "Great crew and good service"
Cons: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
Pros: "The food was fine"
Cons: "Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection."
Pros: "The food."
Cons: "Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this."
Pros: "service minded because I am tall, so gave me a free exit seat without asking."
Cons: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Cons: "Video feed for Movies went down in my part of the cabin after an hour and could never be fixed."