Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!
Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Cons: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Pros: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Cons: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "Crew is nice!"
Cons: "The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route."
Pros: "The company seems to be good based on their tv advertisement."
Cons: "Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed."
Pros: "Great crew and good service"
Cons: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
Pros: "The food."
Cons: "Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this."
Cons: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Pros: "Food was quite good and there were plenty of TV and movie options to choose from. Little perks like warm washcloths before meals and a packet with slippers, an eye mask and a a toothbrush were a nice touch for an economy seat. Staff had a very helpful attitude."
Pros: "Food was good, people were nice, plenty of space to stretch"
Cons: "pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up."
Pros: "New plane, comfortable seats, very nice flight attendants."
Cons: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Cons: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Pros: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Cons: "Just about everything"
Cons: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
Cons: "Din’t be almost 4 hours late No explanation, no apology"
Pros: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
Cons: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
Pros: "Ground crew (checkin counter) was very nice."
Cons: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Pros: "Crew was OK"
Cons: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Pros: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Cons: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"