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Okish. But for £550 , I’d have preferred a better experience

Usually Emirates is my go to Airline on this flight: 1) All the crew seemed very inexperienced 2) Meal service for 7 hour flight was very slow - slowest I have ever experienced. 3) ONE flight attendant in economy serviced everyone on the left aisle in 2 cabins - thats 6 passengers per row (half the row) and over 30 rows of passengers. The others were no where to be seen. Thats pouring drinks and serving trays and offering options of meal and drinks for 180 passengers. by herself. In most flights it's 2 attendants per cart servicing one section. 4) Meal was not served till 3.5 hours later for some passengers at the back. 5) As a result only one meal was served even though the menu explicitly said 2. 6) Everyone was thirsty and starving 7) There were 2 loud crashes at the back galley 8) One passenger was out cold due to the sleeping tablets he had taken. The Flight attendants in their inexperience chose to try wake him up and create a situation where passengers were panicking and the passenger finally woke up and was annoyed. 9) They chose to wake up every sleeping passenger to feed them rather than move past the sleeping passengers. Do they know how hard it is to actually sleep on a plane?

We waited over an hour to check our bags in and get boarding passes. We arrived 2 and 1/2 hours before the flight, and it was still very slow. That crew was very friendly and very helpful

On the DXB to IAD flight, missed the snack between the meals again...

Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between

When you buy Emirates you don’t expect low cost. Choice of coffee/tea vs water. Entertainment on demand. Seat distance won’t allow food tray to extend without hitting belly (and I didn’t grow lately)

Very good!! If at all, the business class chair/bed was bit small!! It’s because of older plane- as was told!

POOR CREW BEHAVIOR. RESTRICTIONS ON FOOD. FEELS LIKE ECONOMY CLASS.

More than two hours delay I could not do my tax refund because of the delay to check in They lost my luggage

The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.

Friendly staff, always good food , as comfortable as it can be in economy

Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats

We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .

A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .

My luggage was lost and I did not receive any compensation

Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience

Leg room and seat back not a good recline (middle seat)

The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.

It was very good, ,especially the working people in the plane, they are so polite.,thank you

Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

This was an upgrade to business class and really enjoyed the experience. Much better than my earlier flight and thank you.

Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight

It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.

It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.

Great food - movie selection was good. Plane was a few minutes late but got to destination on time.

Flight was diverted from Firenze to Pisa causing delay and inconvenience.

Everything was great, except for food. It was not good. I think I got a food poisoning from the salad.

Not much that I liked. The seating and Space between the seats was very bad for long flights.. very bad for such a prestigious Airline.

Entertainment could be better. Choice and variety of movies was not great

The plane was late and had not been cleaned prior to our flight from Frankfurt to LA, so we had to use bathrooms that were completely filthy and stank like hell. One of them eventually was even closed early on during the flight. It was a horrific experience.

Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).

I was charged for one of my luggage twice, when I was not supposed to be charged for it

Boarding was easy and well organized, Breakfast was not very good.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great

I missed the flight in Washington due to the delayed arrival and duper slow border control. Not fault by Lufthansa, but at 23:00 you can't find anyone from Lufthansa to help you and that's total awkward.

I will not fly them again. Late flight ( no communication as to why)… no one even remotely working to help those with connections that are very narrow off the plane in a hurry … NO ONE understood how to move … and 1/2 the plane was running to connections. I missed mine. Total pain in the arse. A 12 hour trip in total took like 20 hours…. Horrible. 1st Lufthansa flight - and will try not to book them again

Would never fly lauffthabsa again. Seats were way too crowded together....very uncomfortable le

Lufthansa has outsourced their ground crew to a company in Bengaluru. This company is really not dedicated to customer service. Very disappointed as this does not reflect Lufthansa’s service that I remember from before.