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Hainan airline provide direct flight from Boston, US to Beijing, China, which is very convenient. The only issue we had was that my infant bought full ticket, however, when he was transferring from international to national flight (Beijing -> Shanghai), we were informed that the infant didn't even have a ticket. It probably became an issue because he was not allowed to have a seat within China. Hope this issue will not happen again. Otherwise, we like this airline, the services, food, timing are all perfect for a lengthy international trip.

Best domestic flight I’ve been on for a very long time. Way better than any of the Australian carriers for domestic flights!!

The seats and service exceeded expectation for the price I paid for.

My first time flying Hainan Airlines. Boarding process was easy and quick. Staff was friendly and helpful. Food was a simple, hot meal which we don’t see much any more on short flights in the US. Only water, coffee or tea to drink but it was only a two hour flight. Overall pleasing experience.

Great although I believe they are able to redistuibute the passangers in a more comfortable way if the flight is not full dor such long flights. Unless the seats are paid for, of coruse.

Good flight, on time. The aircraft was old and the seats lost their shapes. Food was just acceptable.

Hainan Airlines was amongst the best. It's sad to see her becoming just mediocre. I recommended her as outstanding. I won't recommend her again.

Such amazing service! Wonderful flight attendants who actually care about the passengers and go out of their way to make our journey easier!!

They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.

Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.

Wonderful Premium Economy experience. Felt as good as Business Class for food and entertainment. Comfortable sleeping too

This was my first time flying with Emirates. Overall, the experience was very good. I thought the seats in economy would have been a bit more comfortable, but, they seem to be on par with other airlines. The food was excellent and very satisfying. If you can afford it, I would definitely suggest upgrading to at lest premium economy seats for long haul flights.

Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬

The ground staff on Islamabad is horrible. The on board services are excellent.

When you buy Emirates you don’t expect low cost. Choice of coffee/tea vs water. Entertainment on demand. Seat distance won’t allow food tray to extend without hitting belly (and I didn’t grow lately)

More than two hours delay I could not do my tax refund because of the delay to check in They lost my luggage

Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions

The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.

Probably the best flight I’ve ever been on. Emirates first class is leagues beyond British airways and Lufthansa’s.

The amenities offered in the Business class is far away less compared with other Air Companies. Emirates is going down in the competition pricing the same value as Qatar airways for example.