Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Pros: "Seat not comfortable but it was an airbus so that’s normal."
Cons: "Entertainment was unusable picture sounds skipping all over!"
Cons: "Allow passengers to select their seats when paying for a ticket."
Cons: "Seat had no stowing compartmentand no magazine pocket"
Pros: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Cons: "Nothing. everything was perfect."
Pros: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
Cons: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
Pros: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Cons: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
Pros: "Lounge was great"
Cons: "More space in economy"
Pros: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Cons: "The WiFi"
Pros: "Entertainment was good."
Cons: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Cons: "More friendly crew"
Pros: "2 empty seats next to me"
Pros: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Pros: "Super friendly staff"
Cons: "Less films in German"
Pros: "Simple, no surprises is a good thing"
Cons: "Nothing, everything was great."
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Pros: "Good food accompanied with excellent inflight service from crew members"
Cons: "Insufficient of good movies"
Cons: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Pros: "Excellent service everything was perfect. Want to fly again on thai."
Cons: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Cons: "Right from how rude the flight attendants are to how the ground staff can forget of something as basic as informing passengers that their flight has been delayed by 6 hours. Furthermore, the no one from the ground personnel to the flight crew have any answers to why passengers upon boarding their flight are kept waiting for an hour on the plane before actual take-off. While on flight, flight attendants initially refused to serve us food stating that we should've ordered in advance. This was NOT mentioned during booking & clearly stated that food would be served as complimentary as per any International flight. I've been flying international for the past 10 years & have never come across such an incompetent lot. This was our honeymoon trip to Thailand & we 'Thank' Thai Airways for ruining it. Will never ever make the mistake of flying with them. And will make sure our friends & family do the same."
Cons: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Pros: "On time and service"
Cons: "Not much variety for music options in entertainment"
Cons: "Food not up to previous Thai Airways offerings"
Cons: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
Pros: "nice crew"
Cons: "very old style business class seats"
Pros: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Cons: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Pros: "Nothing this time"
Cons: "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
Pros: "On time"
Pros: "Vegetarian food was ok. Crew was very polite and helping."
Cons: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Pros: "Nice Crew , very professional and courteous. Pleasant with their service. Would recommend only once for tourism. Not for families travelling with children."
Cons: "Because the system of on arrival visa has been opened to Indian folks , entire plane was crowded with indecent , uncultured Men. Mostly drunkards who would not stop at couple of drinks. Added to their worst behavior was the airlines providing unlimited amount of Liquor that was being offered by the crew after the food was served, this was quite annoying and unexpected. Thai Airways Please stop serving Liquor for God's sake , especially for folks travelling from India (Only this route) or charge $100 THB for a drink, this would stop those free riders from messing up other tourists happy vacation."
Pros: "New, comfortable plane, good choice of movies, good food, great crew."
Cons: "Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic."
Pros: "Good boarding procedure except flight was late. Good crew, comfortable aircraft."
Cons: "Bangkok Airport is hot and unpleasant. Flight left about 20 mins late."
Pros: "quick flight"
Pros: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Cons: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Cons: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Pros: "Everything provided, lots of refreshments throughout the flight"
Cons: "Monitors were not the best for viewing movies. White wine was bitter."
Cons: "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
Pros: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."
Pros: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Cons: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Pros: "Flight staff friendly and helpful"
Cons: "Long wait at checkout in. Slow."
Pros: "Efficient cree"
Cons: "Food was not good"
Pros: "Courteous staff at the counter and aboard."
Pros: "first flight was delayed, and this one didnt take off without me"
Cons: "bangkok airport is so slow and inefficient"
Pros: "Friendliness of staff. Luckily the flight was over after a bit more than 2 hours."
Cons: "Two hours delay without any explanation and heads-up! Lounge Internet not working! Boarding via bus who had to search plane and then dumped all passengers to walk up stairs to the finger dock! Entertainment system in my row not working at all (btw reboot takes 10-15 minutes)! And as highlight: Durian ice cream!"
Pros: "Food was okay and the seats were comfortable. Thats about it"
Cons: "The storage bins for the middle row were so disruptive. Flight attendants were one of the worst I've experienced. They do not smile and speak in a grumpy tone towards some passengers. I even saw one shaking her head in disappointment after talking to an old man who forgot to close the bin overhead. The seat monitor was too susceptible to glare for morning flights."
Pros: "New aircraft"