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Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."

Pros: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Cons: "None"

Pros: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Cons: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"

Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"

Pros: "Comfort as usual"
Cons: "No idea"

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"

Cons: "We did not make this flight and had to take the train instead"

Pros: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Cons: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pros: "Good"
Cons: "Good"

Cons: "Delay"

Pros: "Crew was good"
Cons: "The way they board"

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "Everything was just perfect"

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Cons: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Cons: "Great staff and food for a plane."

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Pros: "Easy checking process. Friendly staff"
Cons: "Nothing."

Pros: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Cons: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."

Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."

Pros: "got cancelled"

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."

Pros: "Shortest duration"

Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."

Pros: "Staff are super kind."
Cons: "---"

Pros: "Food was good also"

Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."

Pros: "Cheap prise"
Cons: "Food and entertainment"

Pros: "more new movies will be better"

Cons: "The seat in this airplane was downright uncomfortable."

Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Cons: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Pros: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Cons: "Foot rest in economy, gluten free meal is poor (except bread)."

Cons: "Flight was delayed - missed connection in Istanbul"

Cons: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Pros: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

Pros: "All was really good"
Cons: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."

Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"

Pros: "All."
Cons: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Pros: "The service"
Cons: "No entertainment. Late boarding."

Pros: "Food is really decent in economy. Good portions and variety."
Cons: "Leg room seems tight compared to other airlines."

Pros: "Good food, new movies and good leg space"
Cons: "Flight was delayed by an hour, luckily managed to make my connecting flight"

Pros: "Good crew. Clean"
Cons: "A little late"

Pros: "On time, friendly, good food"

Pros: "Crew and flight itself was great."
Cons: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."

Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Pros: "Largely pain free experience"

Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."

Pros: "Food"
Cons: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

Pros: "Everything"
Cons: "Big uncertainty and running to catch the connection flight. Bad feeling. Probably the delay was not caused by the airline, but the crue could not guarantee that the connection woul wait."

Pros: "Food"

Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."

Cons: "Plane delayed Missed connection"

Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pros: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Cons: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"

Pros: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Cons: "Timing"

Cons: "Lack of communication and unfriendly crew."

Pros: "Noghing"
Cons: "They didnt care about the damages caused to us"

Cons: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."

Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Cons: "The flight was cancelled and I still didnt receive my refund."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Cons: "Not enough movie varieties"

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Pros: "Comfort"
Cons: "They lost one of our bags."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "The boarding was fast and smooth"
Cons: "The food"

Pros: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Cons: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"

Pros: "Great service"

Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"

Cons: "The pancake was not cooked enough couldn’t eat it"

Cons: "Boarding process.."

Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"

Pros: "Quick flight and boarding"

Pros: "Crew and pilot great."
Cons: "Toilet was dirty."

Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"

Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"

Pros: "-"
Cons: "Entertainment didn’t work, big delay broken seat"

Pros: "The crew were fantastic and the food was okay!!"
Cons: "Poor entertainment, uncomfortable seats & delayed"

Cons: "Despite most of the plane being offered refreshment I never was as staff not organised enough to have time to do so, even though other airlines have managed easily."

Pros: "Great !"
Cons: "Kosher meal a bit hard to open"

Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."

Pros: "They made up some time following a long delay"
Cons: "We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful"

Cons: "Just wish there was another few inches width on seats"

Pros: "Nothing particularly"
Cons: "Food was awful"

Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."

Pros: "One amazing member of staff - she was the only redeeming person of all the cabin crew. The snacks were good (mini cheddars, mini twix bars and mcvities digestives)."
Cons: "EVERYTHING, but top 3 are: comfort (seats are TINY), legroom (there isn’t any), entertainment (very limited). Lastly, I think I’ll have to gauge out my eyes and ears if I have to endure their safety video one more time..."

Pros: "Crew very pleasant, professional and friendly."
Cons: "Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens."

Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Pros: "The flight crew"
Cons: "Never board check in luggage at lcy, they don't know what to do with it"

Pros: "I only like the voucher idea but still doesn't cover up all the other things ."
Cons: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"

Pros: "Crew very friendly. Decent leg room in economy"

Pros: "I like that we were on time for departure"
Cons: "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."

Pros: "Everything went like clockwork. Great service and flight."
Cons: "Nothing to dislike."

Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"

Pros: "The entertainment is great, food okay but nothing special, upper deck nice and quiet"
Cons: "Crew, they worked as they were robots, they did the service and that was it, we had much better crew in the past, somehow it looked almost if they were bored.... economy class pitch seats, cramped if you are over 185cm"

Pros: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
Cons: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."

Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"

Pros: "Everything"
Cons: "No complaints"

Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Cons: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."

Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."

Pros: "On time and comfortable flight."
Cons: "No free snacks."

Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."

Pros: "Smooth journey once we took off."
Cons: "Plane delayed by one and a half hours due to a bit of rain!"

Pros: "Nothing"
Cons: "Flight delayed for 2 hours at the gate. Crew clueless about how to serve the food. Poor old BA. I remember them when they were good!"

Cons: "the food"

Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"

Pros: "Service, clean restroom, courtesy of crew members"

Pros: "Nothing"
Cons: "Flight was cancelled with no notice.or explanation Stuck at Heathrow no alternatives available. We are a party of 7 3 young children and 1 disabled passenger . Now one of us flys tomorrow via Madrid, and palma before mahon. All others fly Sunday via Barcelona. Hol ruined disgrace"

Pros: "We got there"
Cons: "No food service without payment .Not even a drink"

Pros: "Leg room was decent enough."
Cons: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."

Pros: "Service"
Cons: "None"

Cons: "Crews hair all seemed to be scruffy with bits hanging in their face. Most unlike BA. Only thing I can think of all rest was faultless"

Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."

Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."

Cons: "No breakfast on out bound leg"

Pros: "Safety and security instruction video way of presenting. And support from the crew"

Pros: "Smooth flight."
Cons: "Uncomfortable seats"

Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."